Comfort One Shoes

Outstanding service – I didn’t know that this type of service still exists today. Recently bought a pair of walking shoes at this shop. I had the undivided attention of the salesman: all sizes and colors were available, he measured my feet, put the shoes on, tied/​untied them and patiently waited while I walked around, got another color/​size as needed. An overall excellent experience.

I purchased a pair of boots in the DC store last week and that very night found them online for half the price. That happens, so no big deal. When I went looking for the Rockville store to return the original pair I didn’t know the name of the shopping center, so I called the store. I didn’t know the names of the stores the clerk supplied and kept asking what big store was nearby. After three wrong guesses on my part («Is it the one with Trader Joe’s? Is it Pike & Rose?», etc), he said to me, «Boy, you don’t get out much!» I replied that I’d grown up in the area (what I didn’t say was that perhaps they’re located in a second or third tier strip…). He kind of said, «Oh…».
When I did find the store tonight and went in, I was chatting with Toe Knee and joked about always finding something else to buy when I return something…“You know how that goes…” I said. He didn’t, because he said he’s never returned anything. NEVER. I told him I’d found the shoes for half the price online and he started talking about people who buy things and keep looking, only to return them, blah blah blah. By now I realized he was a rotten customer service representative and abandoned my shopping just to get the hell out of there. Comfort One, not only are you overpriced but you employ a-​holes who are rude to your customers. Epic fail.

I needed to exchange a pair of shoes for a half size larger, and was a day past the 30 day refund mark. Toe Knee (seriously, that’s what his tag said… I suppose it helps folks to remember his name) said they didn’t have the shoe in stock, but called the warehouse. A few days later, I picked up my new shoes. Will shop here again!

I was thoroughly pleased with my experience at the Rockville Location thanks to Phillip (in July). Though they did not carry the Gizeh Birkenstock sandal in the color I wanted, he was offering similar shoes after I told him I was looking for a sandal that would hold up on an international trip in a hot climate. He showed me Naot shoes, but was not overly pushy about it, which I appreciated. I was also impressed that he gladly showed me what I could do to preserve the quality of the Birkenstock Shoe, even though the shoe was 2 years old and filthy! Philip tried to find every shoe that I would have liked, but some were just out of stock. He was quite patient with my needs, and I was again happy — this is how customer service should be. The store is also tidy.
The shoe I walked away from the store with was NOT the one I wanted, but it was so cute to pass up, and it was on sale. I am very happy with this shoe, called the Gail, a leather flat shoe, by Lemon n Lime (made specially for Comfort One Shoes), and walked around Cambodia and Thailand with them on for 3 weeks straight. They are comfortable, take not even 5 minutes to break in, and look nice with a dress, or with shorts just doing some walking. They don’t offer as much support as Birkenstocks, and don’t have cushion, but it was still comfortable and did not come off my feet until the end of my journey. They also hold up really well to such rough traveling (including rocky Angkor Wat and sprawling Bangkok!)
I am very happy with my shopping experience at the Rockville Comfort One Shoes, like many of my other visits. and I hope I can wear these shoes for many years to come!

I recently went to the Comfort One Shoes in Tysons Corner Mall. The total cost for two pair of shoes was over 600 $, so one would expect the best. I wore one pair out of the store to see how they would feel after a short period of time (less than one hour). I woke up the next morning, barely able to walk. I went to emergency and found out that the orthopedic insert had sprained my insole. I spent the next week in a soft cast and missed tons of business appointments, not able to climb steps, etc. I am returning my second pair of shoes (not worn) to the store tomorrow. Since I cannot return the first pair of shoes, I will try to have a local shoe repair fix the first pair so that I can at least wear my 300 $ pair of shoes for short periods of time. Lesson is… don’t shop here. The shoes are not worth the super high price and can be very detrimental to your physical health. AND you can not return them after you walked out the door, no matter what.

I am shocked to see so many bad reviews of this places. Perhaps it is from a different time because what I got was excellent service.
I walk in and I was immediately greeted by tony (Toe Knee). He used some machine to determine my foot size/​pressure zones and overall, determined what shoe I needed. He was very clear every step of the way and took the time to answer all my questions. I left with a quality pair of shoes that not only fit perfectly but, where comfortable.
Is this the cheapest place to get shoes? Nope.
Does the main salesman have a wierd way of spelling his name? Of course, but what you get is world class customer service and shoes that are guaranteed to be some of the most comfortable you’ve ever worn. Yeah the prices are a little high but honestly, I think it was worth every penny.

I went in on Monday evening in anticipation of an upcoming cruise. The shoe selection is fantastic and the manager who helped me could not have been nicer or more attentive. I got a great pair of walking shoes and a pair of sandals. Looking forward to coming back!

This place has a great selection of shoes and an insane shoe salesman. When I tried on the shoes I had picked out they were not comfortable so I said no thank you. The disheveled Mr Knee asked why not and I said they were not comfortable. He then said «Well you were the one who picked them out so what was wrong with them». Huh? I said they don’t feel right and he said «that was the size that YOU asked for». What? It was insane and I could not get out of there fast enough. It started to feel threatening. Never again

My very bad experience at Comfort One in Rockville is similar. They sold me shoes that hurt my feet and resulted in blisters. I’ve tried three times to get a refund on the shoes which cost more than $ 200. If they don’t give me my money back I promise to never shop there ever again and to spread the word that it is a BAD BUSINESS.

I’ve been to this store twice.
The first time, the salesman was very engaging and attentive… and sold me shoes that were the wrong size (I have short, wide feet and his mistake was selling my shoes that were longer. My mistake was buying them, but he was very persuasive.)
The second time, the salesmen there couldn’t have cared less if I got what I needed and were more interested in talking to each other than serving clients. The fellow who finally worked with me seemed so bored with his job I wanted to encourage him to quit!
I left there and went to Foot Solutions in Bethesda. That store also has the latest technology and well made shoes; and also gives 100% to the clients in the store. No more Comfort One Shoes.

Here’s an update. I finally wrote an email to the senior vice president of customer service (The title must be meant ironically.) Although I included my telephone number, he emailed me back instead asking me to call. This makes the assertion that I have never received a call from this place still true. There was lots of jocularity in his spiel; when I said I had received an email from him in response to a complaint he laughes and says, «You’ll have to do better than that! I get hundreds of calls like yours!» After reiterating my complaint he starts clicking the keyboard and says he’s located a pair of replacement shoes in my size and he’ll have them shipped to the store right away. Ten days later, having still heard nothing, I walk into the store where I orginally purchased the offending shoes and they don’t know me. After a half hour, and the envoking of the alleged vice president, the clerk says. «They were sent out for repair.» I repeat. Don’t shop at Comfort Shoes.