David’s Bridal

This was the 3^rd David’s Bridal we visited. My daughter (the bride) and I were impressed with Shannon and the cheerful, enthusiastic service she provided. We were there to choose bridesmaid’s dresses which we purchased that day but Shannon also went above and beyond in tracking down the dress my daughter wanted to purchase. Thanks so much Shannon.

Poorly managed.
I noticed that quite a few of the dresses were stained or damaged (pulled threads, lipstick/​makeup marks, etc).
There were a number of associates present, however they seemed more concerned with cleaning and closing the store (more than an hour before closing) than helping customers.

Horrible customer service. My SIL chose David’s for bridesmaids so I am forced to be here. I might just order online. Was told on the phone that I have to come in and get measured. The «consultant» asked for my jeans size and told me to order that size dress. I drove an HOUR for that.
They are rude here. Literally stare at you with scowls. Why are all the employees so unhappy here???

My bridesmaids and I recently worked with the David’s Bridal to coordinate my bridesmaid dresses. I have 8 bridesmaids who live in cities from LA to NYC. There was a mix up on the delivery dates for 5 of the bridesmaids dresses. While the bridesmaids were given delivery dates in February and March when they placed their orders, I soon discovered that the dresses were not going to be delivered until early May – just days before my actual wedding and each dress would need alterations. Shannon, the amazing manager at the Rockville David’s Bridal store, helped me find my dresses in a very similar color and the correct sizes and they will be delivered by the end of February giving my bridesmaids more time for alterations.
Thank you. Thank you. Thank you, Shannon!

Don’t go here. This place shouldn’t be in business. The staff is rude and they don’t know their own inventory. I went in asking for a specific dress that my sister wanted me to wear for her wedding and the staff member gave me a different dress. I told her that wasn’t the one. The one I showed her from the website was a one-​shoulder dress. She said it’s convertible and they just show it as a one-​shoulder on the website. I gave up after she continued to refuse to find the dress I asked for. I even had the item number pulled up on my phone for her!
I also told her my sister definitely wanted chiffon. She brought me a ton of dresses that weren’t chiffon and when I told her they weren’t chiffon, she told me that it was a different kind of chiffon… you know, the kind of chiffon no one knows about.
On top of terrible service, the place is dirty. I mean filthy. The countertop was sticky when I checked out, the sample dresses looked a million years old, and the floor looked like it had never been vacuumed. I felt disgusting when I left. I also tried on a dress that didn’t have both sided of the metal theft detector device on it, so I stepped right on it and punctured my foot. I told the clerk about it and she said «ok, I’ll take it off», then hung the dress back up and walked away.
When I checked out, I looked online and asked that the online price be matched. This was another 30 minutes in the store, on top of the insane amount of time the employees spent trying to figure out how to ship the dress to my house. I didn’t want to have to go back to the store because A: it’s far from my house, and B: this was the worst experience ever. Then, on top of everything I looked online and realized I could have the dress at my house in less than a week for the same amount of money and they wouldn’t have it to me for over 7 weeks!
Don’t go there. Pay more for your dresses, look on tradesy, ebay, craigslist, anywhere. Try on paper bags. Trust me.

I went to David’s on two occasions: once, just to browse and try on different styles with my family, and the second time to look more seriously. The second time around, I went with friends, expecting a harsher crowd and a longer search. The first dress I tried on was absolutely stunning, and ended up being the one I went with. Both of my friends and the stylist agreed it was the best one.
There’s a wide range of price and selection of styles, so in that sense it is a good place to start to at least figure out your style. In my case I was pleasantly surprised and came out with a dress on the first try!
Antoinette was my stylist both times, and she was phenomenal. She was honest but supportive, and above all, professional.
The only critique I really have of David’s Bridal is that there is just not enough space. It was so crowded the day I went that made the experience seem less personal. There are not enough chairs for the people coming to help pick out dresses. Other women were really rude to my mom and sister when they came with me, getting very unnecessarily aggressive about the chairs (come on people, it’s supposed to be a nice occasion, don’t be so rude!!)
In addition, it’s so busy that sometimes the stylists are tending to 2 or 3 clients at the same time, and the stylists seem overwhelmed. I was there a few years ago at the old location doing a bridesmaid dress fitting, and have done so at another David’s Bridal location. At those other locations we seemed to have more space and more personal attention. If I hadn’t had a very clear idea of what I did and didn’t want, I could see this experience being very difficult as a bride.
All this being said, I think I found a really unique dress for a reasonable price, so it made all the inconveniences worth it. I feel lucky that my search is over so soon! I will check back after the fitting!

Made an appt here not expecting to find anything (I wasn’t impressed with what was on their site…) and I ended up finding my dress! Alexis was amazing… even though I decided I wanted to try on the massive ball gowns in the tiniest fitting room possible and I almost kicked her in the face numerous times. She didn’t pressure me or anything, I ended up leaving with everything I needed for my big day. She asked a few questions about my style, gathered up a few dresses, including «the one»! All the ladies I interacted with were super sweet and they took great care of me!

I went to this David’s Bridal location last Saturday with a friend (my maid of honor), looking for a bridesmaid’s dress for her and was absolutely appalled by the entire experience!
We made an appointment for 12:30 and showed up around 12:05, a little early. It took us ten minutes to find a parking spot in the extremely crowded lot. (It is next to a Trader Joe’s; naturally all the customers were heading that way and not to David’s. YUM!) We walked into the store at 12:15 and registered with the employee at the front, who made me fill out a ridiculous number of forms, despite the fact that I’d filled it all out online that morning. We were told we could browse around on our own for a bit while waiting, and since we were early, that was fine. We browsed through the racks on our own and found a few options (badly made dresses in extremely cheap looking/​feeling materials that were priced WAY too high! $ 140 for this crap? but we needed to start looking somewhere, so there we were).
By 12:45, we asked whether the consultant would be able to help us soon and were told we were «next in line» to be helped.
At 1:02 (I look at the clock a lot when I am kept waiting), we asked again and told that it was «just so busy» that we could go ahead and try some things on our own and someone would be with us shortly. My friend tried on the dresses we’d selected and deemed them «fine but not great» but we still had a few questions and still hadn’t been helped.
At 1:30 we approached a random sales associate at the front desk to ask whether we could see a certain color we didn’t find on the rack. She dismissively gave us a swatch of the fabric and went back to chatting with another associate.
At 1:31 we walked out the door, never to return. Fortunately there’s a Panera in the complex so the trip was not a total waste :)
I’m not sure whether they were dismissing us because we were trying on just bridesmaid dresses and that wasn’t «worth» their time/​commission? Either way, inexcusable. (But really the joke is on them since my future wife and I are each in the market for a wedding gown, plus we have a total of 12 bridesmaids and 2 «mother of the bride» dresses to find… that would have been a hell of a commission! Suckers.)
Bottom line: Unhelpful, dismissive associates, inexcusable customer service, high prices, low quality, and hard to find parking! Take your business elsewhere!

I had a very bad experience here. I picked a very nice bridal day for my most important day. The dress I tried was not my side so the staff used clips to adjust the dress for me. The lady who helped me pick the dress recommended to get size six and said, I ll need some alternation. I trusted her.
Yesterday, I picked up my dress, it was very loose, I need a lot of alternation which will cost me over 300 $.
— Here what they do Final Sale after the discount, no return after you purchase.
I have to stuck with this dress! I do not feel that this is my perfect dress anymore.
Recommend, better find the dress that really fit you at the store before you purchased it because the size might not be perfect as you are thinking. Make sure about the alternation cost.
And, yes they separate with alternation department which is very hard to reach on the phone. I have been called the department for 3 hours.

Save yourself the trouble, just DON’T!
We are going on a cruise and my wife wanted to get a new dress. After purchasing from David’s Bridal in the past, we thought we would go back so she made an appointment. When we arrived it took a minute but we were greeted by the receptionist who took our information and called via intercom to our «consultant» Ele. Ele came out from somewhere, greeted us, asked what we were looking for, we indicated a cocktail dress. She asked if we had any color in mind, we said no; she asked what size, we told her then she asked again if we had any color preference to which we again said no. It was apparent at this point Ele was less than interested in helping us. She grabbed the first short dress she found, my wife said she didn’t like it so Ele kind of shrugged, looked at us like «well there they are, pick one». My wife then asked her if we needed to look on our own, she said yes and walked away. This was the last we saw of our «consultant».
We browsed through their inventory, selected several dresses. While we were looking, another consultant that had worked with my wife previously came up, asked if she could take the dresses to the fitting room, we gave them to her.
My wife went back to begin trying on the dresses, tried them on, not one person came by to check on her, ask if there was anything else they could do. Had they done so, even appear to have cared, we would have purchased one of the choices but not tonight.
My wife had been looking forward to trying on some dresses, feeling pretty and hopefully finding that perfect dress to take on our cruise. Defeated, disgusted and minutes away from tears fed up with the horrible lack of customer service, we left. I’m guessing our «consultant» had no idea we were gone, she was just that bad.
I realize this place is not Kleinfelds but really, why is basic customer service so hard to get???
If you are looking for the full dress buying experience, this is NOT the place to shop!

What ever you do, do NOT give your email address to David’s Bridal! They will sell it to other vendors and you will be getting random emails daily from local businesses. They will not ask you whether it is okay to sell your email address, and it will take months (if ever) for them to reach out to their vendors to take you off the list.
Oh, and the dress material is cheap and its really hard to see all of the dresses because they are in plastic bags.

The staff was attentive but really pushy and most were cocky. I heard somewhere they had afforable dresses with a great selection but when i went to my appointment i was really disappointed. Only 1 ½ rack of discounted dresses (below 2000) and the styles and quality wasnt impressive. Most of the dresses are yellowed and shoved together.
The accesories were highly priced and limited. Also dresses were not afforable and payment options were limited and terrible.
Overall worst wedding dress experience
and wont recommend to new brides.

I’d love to say my «consultant» Alicia was great, but I don’t even remember her name because she was inattentive and lost David’s Bridal my business.
I arrived at 12:30 for my appointment, and understood I had to get a dress off the rack for my role as bridesmaid for the wedding I was in two weeks away. That, I get. That wasn’t the issue.
While every other person in the store had a person paying attention to them to ask how the dresses were, or fit, or if they needed a different one, I couldn’t find my consultant FIVE TIMES (I tried on six dresses, none of which she ever saw or helped me with).
I actually left my changing room twice to go find her, only to find her at the cash register helping other people*.
When I found a dress that I liked, I walked to the cash register figuring I would find her and I could check out/​buy the dress and be done with the awful experience but come away with a dress. Here’s the good part–
While i’m waiting for ten minutes with no consultant or cash register (go figure she wasn’t there when I was ready to check out after having NO help during my appointment), I see her bringing her next appointment in (it was 1:15, and my «appointment» was until 1:30).
I then put my dress that I was ready to buy back on the rack, and am walking toward the door when she asks politely, «How did everything go?», to which I told her clearly that it went fine by myself and I was ready to check out, but was waiting for ten minutes with a dress in hand at the cash register, but was leaving since I wasn’t helped.
Well. I found a dress at a different store, and am very happy I left David’s Bridal sans dress– the dress I found elsewhere was more expensive than a David’s Bridal dress, but I was happy to just have some decent customer service.

Amazing customer service! Couldn’t figure out what bridesmaid dress I wanted but finally picked one today. The staff was very helpful and I will definitely be going back to this location for any future weddings!

They will sell your name and contact information to any and everyone. I knew I wasn’t going to buy anything close to a traditional wedding dress, but I figured with so many styles in one place, it was a good idea to start there to see about style and fit, but I regret that decision. I get numerous emails a day from the spammers that they sold my information to. Avoid if you can.

I’ve come to expect poor customer service from stores in the Rockville MD area but this place went above and beyond the typical disappointing experience. Granted, they can get away with it because this is the closest Davids Bridal in the DC area so just be aware when you walk through the doors.
My wife made a 330 appointment two weeks in advance to have a dress altered for my sisters wedding. The day before the appointment, DB called asking if she could come in at 5 instead since they overbooked. Given that we had other appointments already made, we were unable to push our time back. DB said that was ok and that they would be able to accommodate us at 330. They were not. We arrived at 320 and were told someone would be right with us. At around 345, we asked for an update and they decided to move my wife to the back, where we thought they would perform the alteration right away. That was not the case. She texted me (I was still in the front waiting) at 430 saying she still had not been seen. I had to cancel our other appointment because if this.
Moral of the story, avoid this place if possible although that is unlikely (again, closest DB to DC). If you do end up making an appointment with them, be prepared to spend a couple of hours waiting and expect rude employees manning the front desk.
Worth mentioning that the people working in alterations were very nice and helpful.

I went in today with one of my clients to pick up her bridal gown that came in early. Yay! The shop was very busy with girls trying on dresses for prom. We were told we didn’t need an appointment when we called beforehand. When we saw how busy they were, we thought the bride might not get a chance to try on the dress. That was not the case as Martha helped us and was very attentive and helpful. She didn’t rush us at all even though we saw she was being called in different directions to help other clients. The rest of the staff also seems very friendly and helpful. I would definitely recommend this location to brides looking for a gown or anyone in need of a formal dress.
The parking lot tends to always be packed since Trader Joe’s is next door and most of their customers take up the whole lot. Plan to arrive early if you have an appointment.

This was my first time dress shopping for a wedding and I was very unhappy with my experience!
I made an appointment this past weekend to buy a bridesmaid dress. Correction, groomswoman dress (I will be in the wedding party of a gay couple). I feel like my time there was less important because there was no ‘bride’ registered at a David’s Bridal.
I arrived at the store for my appointment on time but was not shown to a fitting room for over 40 minutes. My friend, one of the grooms, and I went through the racks during this time looking for dresses and not finding many. When I was finally given a fitting room, a woman (don’t remember her name) simply put the dresses I did find in there and then I felt forgotten. My friend had to track her down to give her the printouts I made of other dresses I couldn’t find. She gave me two of the dresses I needed in a size 2 (I needed 0s), told me I was out of luck for the remainder, and apparently the store doesn’t carry size 0s to try on. She didn’t ask for what I was looking for, or provide me with any alternatives on how to possibly order online or through the store, and just walked away without checking in for the remainder of my appointment.
I left the store without making a decision, saw the saleslady at the front of the store (waiting to greet people maybe?) and when I thanked her for her help, I was ignored.
Awful customer service, I’ve worked in a retail capacity before helping women purchase dresses and would never just let them feel abandoned! I’m going to end up buying a bunch of dresses online to try at home.

This David’s Bridal location is where wedding dreams go to die! Now I’ve been wedding dress shopping at numerous locations with friends and never been treated so horribly and received such dreadful customer services as I received at this David’s Bridal location. I’m so happy none of my friends were shopping with me at this David’s Bridal because wedding dress shopping should be a happy occasion where the bride feels special, instead, this David’s Bridal provides a nightmare experience. All I needed to do was try on a size to be able to order a bridesmaid dress that my friend, an out-​of-​state bride, had already selected. Instead, I walked out of the store with no dress ordered and feeling angry with the whole experience.
Upon arriving at the store, we could barely get in the door because the line to check in at the podium was so long it was spilling out the door. It took us approximately 10 minutes to just get up to the podium to check in for the appointment I had made earlier in the week. Once you check in, they print out a sheet with your information and then you wait and wait and continue to wait for your name to be called. While waiting, there was another woman who kept coming up to ask how much longer before she would be helped. The whole process was very disorganized and just resulted in no one being helped or assisted. It seems as though they were trying to organize what type of dresses each associate was assisting with for commission purposes, but what they didn’t realize in their attempts to do so was how they were failing at providing basic customer service.
When i had called earlier in the week to ask approximately how long my appointment would take considering the bride had already picked out the bridesmaid dress and I just had to try it on for size, I was told it shouldn’t take more than half an hour. Instead, i had to wait MORE than half an hour just to try the dress sizes I pulled myself on. As I was waiting I kept being told that I had to wait for a fitting room to open up because they were all full. When I finally was taken back and put in a room, I realized that was a lie because there were plenty of fitting rooms available, I was just waiting for an associate to be assigned to me. Now having an associate assigned to me was absolutely useless! I had already pulled the dress sizes I needed to try on, she couldn’t answer basic questions about ordering the dress and my friend who had come with me helped me zip up the dresses I was trying on because the store associate didn’t even assist with that. Why I had to wait more than half an hour for a store associate to try on the dress sizes when she didn’t do anything is beyond me! When I asked about ordering the dress online, the associate told me that you don’t get a new dress delivered to you, but rather you get a floor model shipped to you from another store. I can’t confirm whether that’s true or not because online customer service doesn’t have a telephone number listed on their website and you can only e-​mail them through their website form and wait for a response. However, as soon as I started asking questions about online ordering and the associate realized I wasn’t going to place an order for the dress today meaning she wouldn’t get a commission she was completely gone. I hope that I will be able to order a new dress from the David’s Bridal website because after the awful experience I had at the Rockville David’s Bridal meant I walked out with no bridesmaid dress ordered.
Update: I recommend ordering your dress online! The sales associate at the Rockville location lied to me about where the online dresses come from. I reached out to David’s Bridal online customer service and was told «All of our dresses are shipped directly from our warehouses. They are not floor models and have not been tried on.» After hearing that response, I ordered my dress and got free shipping and saved $ 20. So I actually saved money and didn’t have to deal with the horrible customer service and hassle of purchasing it in store. Rather than having to wait 4 to 6 weeks for the dress to come in as I was quoted at the store, the dress already arrived at my doorstep, less than a week after I ordered it, can’t beat that!

Absolute worst David’s Bridal EVER!!! They didn’t have any of the sizes for my bridesmaids which made it difficult to watch them try on. I had an appointment but the lady left me to go help someone else who DIDN’T have an appointment. My bridesmaids went off to find dresses to try on without help. When the lady did come back, she had an attitude with me. After putting in our order she stated we HAVE to call and order under her number so she could get her profit. I found that to be very rude and unprofessional. My bridesmaids ordered online instead.