FedEx Office Print & Ship Center

Steve is my savior! I can show up with boxes and bags to send or just shopping bags full of items. He packages them and sends them off efficiently! I take him all my returns for Amazon and important mail of any kind. For the holidays and Christmases and birthdays I visit Steve our office uses him also for important packages at least once a month we go there.
All parcel post packages. He also does notary work for us.

This guys are laaazy. Came here cause I needed a book to have drilled with the 3 holes to fit on a binder and the guy asked me to come picked up next morning cause he was busy. Prior to this, i had to wait for this guy while he was chatting with a coworker in the back of the store. Also, I’ve had this done in other kinkos and I know this type of work takes like 3 minutes. Take your bussiness somewhere if you had the chance. That is what I did.

I walked into the Staples diagonally across Rockville Pike from this relatively new location of FedEx/​Kinko & decided it was too crowded to expect really good service. So I decided to try the competition. A very nice FedEx/Kinko’s employee named Deli handled my somewhat complicated fax with excellent attention to detail and rather quickly. I left confident that all 10 pages had been received and that I had proof on paper of receipt. Couldn’t ask for better service & I’m planning to revisit this location for passport photos.

The purpose of my visit to FedEx was to print 8×10 photos without people getting cropped off in the pictures. In short, the staff was helpful but a little lazy. We felt that they could have been more efficient. The first machine didn’t read the USB drive because it had folders/​on it. The second machine was out of supplies and we waited awhile for staff to bring more supplies. The photo printer printed really slow. The quality of the pictures were better than CVS and Target. We were disappointed that they only print photos in glossy and no longer in matte.

I brought a large poster in for laminating that was too large for other places. Unfortunately, when I picked it up, dirt and wrinkles (which was not their prior) was now permanently a part of my poster :(So why four stars? The manager handled it in the best way possible and in this case, the customer service was very strong, earning the four stars.

Worse service ever! This store should be reported to the corporate headquarters! Total joke. How do they even justify to pay these employees’. One word useless

Don’t go there, they have the worst customer service, there’s a guy called Isaac he was extremely rude and yelled at us after waiting 45 minutes because his credit card machine wasn’t working. He just sat on the phone with tech support and didn’t say anything, did not offer a discount or told us about another location. He was racist too wasn’t as rude to me because I am brown, yet totally rude to my wife who’s white. And was so unprofessional too yelling at coworker in front of customers, When she questioned why they were closing 3 hours early.

My girlfriend went there with her $ 10K project to print out on deadline — and they told her they can’t handle Mac files. 30 years after the Mac was introduced! The most widely-​sold computer by brand on earth! They offered no help, no direction and no support. I can’t see why any professional would rely on this office — especially if your job or income were riding on the result.

I came here to get passport photos for $ 14.95 plus tax. The gentleman that helped me was nice and took several photos of me until I was satisfied with one of them. I would recommend this FedEx.
Just a note: it was a little tricky finding the entrance to FedEx. It was all the way in back of the plaza after you went down the driveway and up a small ramp into another parking.

This review is based on their passport photo services only. I stopped in for my passport photos recently (on my way to work) and was greeted by a friendly store employee who proceeded to take my photos. The entire process took less than 10 – 15 minutes, with a price tag of about $ 13 for two photos. The prompt, courteous service won me over so I’d likely use them for my printing needs in the future.

If you need a job quick. Don’t go here. I was told 24 hours to bind two small books. Went to the Bethesda location and got them in 20 minutes!

The bottom line is they got my large format scan done. It took two tries but what I wanted was a little complicated and the first guy gave my project over to a second fella who got it right,
A lot of the equipment is complex, so the whole staff understanding how to do everything is to be expected. Be patient and you will get what you need.

This is pretty much the worst Kinkos ever. If you’re really lucky you’ll be helped by someone competent. But other than that, most are incompetent and rude. They will blame you for the mistakes on your prints. Apparently they have quite a handful of printers. It seems that some printers come out crappy and blurry while other ones come out good. Nevertheless, you will get charged the same price. How is that fair? I’ve never experienced such customer service as bad as this place. How are they still in business? I’m never, ever, going back to this place that’s called a printing bureau.

OK, this is my very first review — yay! :-)
I desperately needed a small ton of documents scanned into PDF format (including legal size), like… NOW! So, I jumped on Unilocal!and searched for places close to me. I found reviews of this Rockville Kinkos that was open ²⁴⁄₇! Just the ticket for me.
I fired up my Pontiac G6 GT (named Snoopy II — another story for another post!) and scooted on up to Rockville in record time! Found the parking enigma annoying, too! It really DOES look like it’s located on the 2^nd floor until you drive around the back.
They do need additional lighting going up the ramp and around the back to get to the parking area for Kinkos. It was very dark and I was wondering if I really was going to end up at the right place! :-)
The guy behind the counter was the same, rather quiet and somber, fellow I had talked to on the telephone before I ventured out. I wanted to be sure that they really were open 24/​7, as I was probably going to arrive around 8:00 PM or so.
So, long story short (yes, I tend to babble!), I asked if the Kinkos dude could do all the scanning for me and deposit everything on a 16GB thumb drive I purchased there.
He explained to me that I really should leave the work and come back later, as they were swamped with orders already! Bummer!
I expressed my need for expediting all of this as it has to be emailed to a mortgage and title company this weekend in PDF format and I was really in a bind. YIKES!
Well, holy XEROX machine, Batman! He said, «in that case, I’ll get it done for you right now!»! :-)
Could not say enough positive things about this gentleman and this Kinkos location! I am one very pleased customer!
Skippy!

Do yourself the favor of driving around to the back where their storefront is instead of carrying your boxes up the stairs and walking across the parking lot. From the front of the strip mall where FedEx is located, it appears it’s on the 2^nd floor. It really isn’t. Drive around to the back and you’ll see what I mean. Though the facility is open 24 hours… the services offered are not necessarily 24 hours… so call to find out if the package you want to send will actually be sent out.

I always thought most Kinkos were open 24 hrs a day, 365 days a year. However, it turns out (at least nowadays), most of them — including this one — are not open on New Year’s Day.

This place has all the stuff you’d expect from a KINKOS… yes, i’m gonna keep calling it KINKOS because that’s what it really is dammit. have you ever tried asking someone «where is the fedex office around here?»… they start pointing out fedex’s actual office in your area. see. fedex dropped the ball on the naming. Everyone knows what kinkos is. printing… copying… they should have kept the name. but because of their idiotic hubris, they wanted to use the name fedex. a name associated with logistics… bad move martha fockers.
Anyway, I digress. This place everything you would expect. But when we were filling out some forms for a greencard application, we accidentally left some passport pictures in a copier. I didn’t notice this until I got home. I know. my bad. i’m the only one to blame… farg. but then i went back and said «hey i think i left some pics in the copier». and they said… «oh noooo… we don’t have anything». well the dolt at the front counter did, in any case. Then I went back home and searched like a mad man… retraced my steps… and realized that i HAD to have dropped it somewhere between the time i left for kinkos and the time I got home. Well I went back to kinkos again, to search all the garbage bins and what not. and when I went back to the front counter, to ask again, the manager comes out and says, yes. we have the pictures… he says the front desk guy said he didn’t have any pictures because the pictures were in an envelop and not out in the open. The envelop was marked «pictures». What a freakin dolt. see, the would have gotten a 5 stars for their brilliant save… 5 stars for brilliant customer service… but they get a negative 1 million stars for their idiocy… but since i’m a nice guy, i’m giving them a solid 3 stars… since it was just that one employee or monkey or whatever… who was slow and because the kinkos itself is actually pretty well stocked with stuff you need for your printing needs!

So I was working on this indie flick, right? And I needed to send copies to some of the crew. But I was at home for the holiday break, and didn’t have a reliable dvd burner. So I started to hit crunch time and I thought, «Since I have to FedEx the dvds anyway, why not make the copies at Kinko’s?»
So I called Kinkos and asked, «I need to get a few copies of a DVD made, you guys can do that, right?»
The voice on the other end (Kinko, presumably), «Yeah, we can do that.»
Blah blah blah about store hours and whatnot.
The next morning I got up at the butt crack of dawn so I could get the discs copied, sent, and be on my merry way. I showed up at Kinko’s, made my way to the counter and said to the guy behind it, «Hi, I’ve got a DVD that I need to get copied.»
«We can’t do that.»
«Are you serious?»
«Yeah, we don’t have the software for it.»
«OK… well… can you tell me another location that can?»
«No, we don’t copy DVDs. I can do a CD, but not a DVD.»
You get an F in customer service, FedEx Kinko’s. In both senses.

This is the FedEx Kinko’s by David’s Bridal and Anthropologie on the Pike. I came here today to get my homemade save-​the-​date postcards printed (!) — big milestone for me. My excitement was sucked dry when I realized that I’d waited close to 40 minutes for them to make 14 color copies on cardstock paper, not including the 5 minutes it took to get someone to the counter.
The final product came out fantastic — exactly how I wanted — and the salesperson I was working with was really competent, but it just took so long!