Gold’s Gym

Unfortunately, I’m having to update this review yet again. First it was the wifi issues that persisted for over four months and now I have had issues with theft at this location. Long story short, they definitely have staff taking items that belong to guests from the lost and found. This place is a den of thieves.
About a month and a half ago, I left an item in the locker room. I realized I had left it there and I called back asking if someone could take a look. The person who answered the phone was super unhelpful and clearly pretended to look while doing nothing. He said it wasn’t there and they weren’t responsible for anything left behind. Obviously that is the case, but I’m pretty sure you can spend more than ten seconds looking. I was traveling for work that week so I couldn’t go in to look myself. When I returned a week later, I asked the girl at the desk if it was there and she said she remembered seeing it behind the desk in the lost and found but that it wasn’t there now. She even acknowledged that someone who works there probably took it home with them.
A month later, I accidentally left my curling iron in the bathroom. Again, I realized my mistake as soon as I got to work so I called and talked to someone at the front desk who went and grabbed it out of the locker room and put it behind the desk in the lost and found. Awesome. Except then when I came in the next day, it was mysteriously gone. Everyone I talked to made no effort to look around or do anything about it. The girl at the desk said she would definitely ask around, but that was a complete lie considering she didn’t bother to even take down my name and number.
I understand the fact that the gym isn’t responsible for any theft by guests or members, but it’s clear through the reviews on this site that they obviously have a staff theft issue and continue to do nothing about it. Why not start a check in/​check out log for missing items? Why not put cameras behind the desk? What consequences are in place for staff caught stealing? Is anything related to others personal property ever communicated to staff?
I am doing everything I can to get out of my membership here. Yet again, it’s clear that the management is interested in collecting a paycheck; not guaranteeing any sort of member experience. I would rather pay 3x the membership fee elsewhere for a better experience.

Great people that work here and awesome motivational members which makes this Gold’s Gym a fun and enjoyable place to work out.

The gym is generally kept clean and has about everything I need to work out. The treadmill TVs get about 5 channels and there is usually a him to the audio. There are never weight clips when you need them. You have to hunt around for them in the middle of your workout. It would be such an easy fix to buy a few sets a month or at least keep track and make sure there are enough for the existing equipment. The wifi has been out for over a week. Nobody at the front desk seems to care. All the little not big deals add up to an average gym with typical attitude… at best. The attitude Being, leave us alone. Pay your money. Work out. Don’t complain.
Several weeks later. Wifi still out. Nobody here cares.

I have been going here since 2012. This is an awful place, and if you have any other viable option, you should choose it. They will be nice to you to get you to sign up but ti all ends there. It is consistently dirty, constantly smelling like a mix of hot diapers and foot odor. The attendants are not helpful in the least, and are generally unwilling to help you with even the slightest of problems. The TV (Dish network) consistently goes down, and when it is working, they only get 5 or 6 channels. They cannot help you with any billing issues there, you always need to deal with them with their corporate entity, and rest assured you will need to at some point, as they will jump at the chance to charge you a late fee for the slightest infraction, or cause some mysterious glitch to conveniently allow them to charge you a late fee. The locker room is consistently dirty. Weights are not racked, people are allowed to workout without shoes or socks. Their manager, whom I have asked to contact me on multiple occasions, is on his own schedule, and has yet to get back to me, even after I’ve left messages with the attendant. Horrible place that does well because it is in Rockville town square.

I signed up for a year contract at what I though was 13.95/month. Turns out after receiving several months bills that it is actually 13.95 every 2 weeks. This was not made clear during the conversations I had with the salesperson. I wish I had recorded our conversation because I remember specifically mentioning several times how great a 13.95/ per month rate was. I will stick with the gym because I have no other choice within walking distance of my apartment, but I am leaving a 2 star review for the bait-​and-​switch.
As for the gym, I’d say the equipment and cleanliness are good. The hours are quite bad though, especially on weekends. I’d like to see them open until at least 1 am, but they close at 11pm M-​Th, 10pm F, and 8pm Sat-​Sun. Way way too early.

You can never reach the General Manager Matt about questions or concerns and when you leave a message for him he never gets back to you. The front desk is not much help at all and always tell you to talk to the GM. Don’t come to this gym.

Men’s locker room is an affront to sensible building design. They should have scrapped the sauna or made the outlandishly oversized sink area much smaller. As is, there’s not enough space to dress and the lockers are always full because some jerks leave clothes in and padlock them overnight. Golds should fix this since its against club policy. The aforementioned sauna is often out of commission, and sometimes half of the showers don’t work. The shower area also smells and is poorly lit. Someone needs to clean this on a more frequent basis.
The gym itself is just fine. There is plenty of equipment on both levels and while I have not taken any classes there seem to be plenty of them going on at all times. The people at the front desk are usually courteous. It’s a shame that the locker room is so poorly designed. This fatal flaw overshadows what would otherwise be a very enjoyable gym experience.

Would give it a lower grade if possible. Beware of this place. I signed my daughter up for membership when she was a minor. My signature was required as was my credit card information for regular payment. She is now at college and I stopped by today to cancel her membership. I was told I can not and she needs to cancel using the bar code number on her key which she has lost (has been away at college for past 6 months). I SET UP THE MEMBERSHIP WHEN MY SIGNATURE WAS REQUIRED BECAUSE SHE WAS A MINOR AND I PAY THE BILLS. NOW THEY TELL ME I CAN NOT CANCEL!!! Of course I am going to raise hell. I have no contract. I am simply trying to stop them billing my credit card each month for FUTURE monthly service that I no longer need. SCAM! I will call them on Monday and keep posting my complaints on the internet until they cancel the membership.

Horrible experience with a nasty front desk person who was rude to both me and my friend, yelled at me «to calm down,» then started mocking me in front of another employee. When I complained to a manager, I was told it was because she was pregnant (!) and had opened the gym that day. As a former pregnant person who worked through all 9 months, I’m pretty insulted. Also: fatigue makes it ok to mock people? I think we’ll be keeping the family membership at a different Gold’s. ..

I LOVE this radical gym! I really get to escape my daily responsibilities and neglect my children while i smooch some seriously ripped males. love the gym

My review is for Derek, one of the personal trainers at this gym. He is really great and knows his stuff. I’ve met all my goals with his help. He’s a soft-​spoken guy with a military bcakground. Easy to work with and is very knowledgeable as his «normal» career is in health care. I would recommend him without hesitation.
The gym itself is OK, not great but I’m paying for results and I’m getting them. Some of the comments below regarding theft are a concern. Hasn’t happened to me, but I’ll definitely be more careful going forward. Not sure if Gold’s approach to this is any different than any other gym’s would be. They all try to avoid liability.
The gym does have a kids club that is staffed during peak hours.

A Den of Thieves?
My office is two blocks from this Gold’s. The membership rate and convenience were enticing factors, but a colleague of mine had his watch stolen out of his locked locker during a lunchtime workout one day a couple of years ago so I hesitated joining. As my previous gym (which I’d been a member of for 8 years) gradually deteriorated I figured there was no way the same thing could happen to me. I joined at the end of January.
On May 27 I returned to the locker room at 5:45 p.m. after completing my workout to find my combination lock had been pried open and left hanging on a locker next to the one I had secured my gym bag in. Opening my now unlocked locker I found my bag in place but the front pocket had been gone through and my wallet was now missing. I searched the locker room in the hope that the thief had simply taken the cash and left the ID/​cards etc. but no luck. I reported this to the front desk where the manager had me fill out an «Incident Report» which would be faxed to corporate. I’m not sure what the point of this was, and it has never been explained to me.
While I was filling out this seemingly pointless form the guy working the front desk goes,
«This is weird. When this has happened in the past there’s always been strangers in the gym. No one out of the ordinary has been in here this afternoon.»
Not a particularly comforting statement which I found interesting for two reasons:
1. Apparently thefts are a routine occurrence at this Gold’s
2. So you’re telling me the thief is one of the regular members or an employee.
As I completed the Incident Report another member came out of the locker room to report that someone had stolen his slacks. This prompted the front desk guy to turn to the manager and say,
«That makes three today.»
When I returned to work after spending a day at the MVA etc. I was telling my tale to some of my female colleagues who are also members.
None of them were particularly impressed with my use of a MasterLock. The ladies related to me that a woman had her car keys stolen from her locker and the thief had then tracked down her car (probably using the remote) and stolen items from her car. So apparently it’s not just the mens locker room that is vulnerable.
I’m not going back. I tried to get out of my contract but everyone knows that getting out of a gym contract is about as easy as leaving the mob. I didn’t want any compensation for my losses just to stop paying for something I’m not going to use anymore.
Gold’s corporate customer service was not particularly helpful:
Customer Service Rep: Unfortunately your incident (there’s that word again) doesn’t qualify you for a contract termination.
Me: So you’re telling me I should continue to use a gym where it’s clearly not safe to take any personal belongings into and I’m not comfortable being in since the thief would appear to be a member or employee?
Customer Service Rep: (long pause) Unfortunately your incident doesn’t qualify you for a contract termination.
The manager has roped a doped me since the 27^th. He eventually informed me he couldn’t let me out of my contract either.
So if you like your workout with a little burglary (and some possible identity theft) on the side then this is the gym for you.
You have been warned…

The staff at this Gold’s are very rude. They act like it’s a chore to help you check-​in and speak to you like you’re dumb.

Super crowded in the evenings. Terrence misled me about membership options and I walked out when he tried to pull a bait-​and-​switch.

Staff is not the friendliest and gym is too small.
If you have another option, go for it and don’t stay here.
the 7-​days pass is a joke. your pass will be activated the 1^st day u show up but you are not allowed to actually use the gym that day, you have to schedule an appointment with a trainer on a different day and yet you are counting down with no real use.
Also, they offer a 0 $ membership but it only counts for day 1 of your 7-​days pass. Forget about using your free days, fell in love with the gym and decide to join. If not on day one, you will have to pay an $ 80 membership.

My biggest gripe? Horrible TV channels. I am not sure what kind of cable/​satellite subscription they have, because the only channels available are cable news, ESPN, and a local TV station… from Hagerstown! (WHAG!!). Seriously?
The machines here are very inadequate. I get that this is an affordable gym, but still! Agreed with one other reviewer. the staff here do not walk around the gym to see what’s going on. They are friendly though.
Lastly, there is no sanitizer machines in this gym. I looked real hard for it and was surprised that there are no. One would think that this is a must in a place like this.
Highly disappointed. Will stick to my gym in Gaithersburg.

I went in to start a free trial that I signed up for online. The facility was nice but not the largest. The location is good, right in the Town Square. My issue is the woman who was at the front desk. She gave me a ton of attitude. What is she thinking? I am a potential customer. If this is the way staff treats potential customers I can’t imagine what it would be like as a member.
There are a ton of gyms up and down the Pike. I have options when I choose a gym. I think I’ll go check out one of those.

After coming back from college for summer break, I was looking for an affordable gym that would allow me to keep my workout routine. This Gold’s Gym provides exactly that, with a diverse collection of equipment and machines. They have a discount if you only sign up with this location, which worked out for me since I wouldn’t be going to any others. Furthermore, they make it easy for you to validate your parking ticket for 2 hours which is plenty for one workout.
The gym is usually pretty empty except on weekdays around 5pm when people go there after work. My only gripe is that the staff never walk around to monitor or assist the members. However, all in all it is a reasonably priced gym with great equipment.

I’ve been a member here a couple months now, and I’m happy with it. They have your basic machines, weights, and tons of treadmills/​ellipticals spread out over both floors. It’s very clean and never so packed that you have to wait around for open machines. I’m the kind of person that likes to just pop in, do my thing, and get out without being hassled, and that’s what I get here. The ellipticals downstairs also have TVs attached, so it’s nice if you don’t like what’s playing on the TVs upstairs. The downstairs is preferable anyway because the A/​C doesn’t reach the upstairs enough.
They don’t offer you towels, and you’ll have to bring your own lock, but it’s a nice place to work out.

I really like this gym space.
It’s in the middle of Rockville town center, and is a great place to get on a treadmill to people-​watch from the huge floor to ceiling glass windows. I can’t think of any other gym that offers this nearby. It’s super spacious and very clean. There’s flattering lighting, and the staff are always nice. It’s never too crowded either, and there are variety of group fitness classes. I took a yoga class there, and wasn’t too impressed. It was really slow and basic stretching, may be more suitable for the elderly.