Greater Washington Orthopedic Group

Germantown location is unprofessional. Dr Guterman and staff prefer to argue with customers rather than offer customer service. This office cancelled an appointment after I took off of work and arrived to the office. I was turned away because I did not have PIP coverage with my car insurance and this office was scared they would not get paid by the health insurance. I explained that health insurance would pay for it and this was also discussed prior to making the appointment. The customer is ultimately responsible for payment regardless of insurance decisions.
While onsite they did not give me the option to pay cash or credit card either. I always believed Doctors were in the business to heal people not argue about when they will get their precious money. Regardless I had $ 450 cash and credit cards with plenty of credit to pay up front. Instead of gaining a customer they gained a one star Unilocal review, BBB case opened, and potential lawsuit for my day of lost work and word of mouth to avoid the Germantown office as they do not deserve your hard earned money. They could care less about you, your health or earning your business.

I have used this Orthopedic group in the Germantown office, always seen within 10 min of checkin, over the last 5 years for frozen shoulder and recently a complete knee replacement. Dr Guterman was excellent on explaining the procedure, hospital stay and rehab. Their PT referral; John Kitchen of Applied Ortho was excellent too. In 10 weeks I have 98% regained flex in knee, and pain free. Deborah G

I have lots of experience with orthopedists both as a patient, as well as professionally. If you have an orthopedic problem you want to see this group. I currently see Dr. Seinsheimer for two unrelated problems. He listens, he cares, he talks to you like a person. He shows you the films and explains what is going on. He explains the procedures, risks and benefits, what to expect. He is measured and conservative in his approach, taking reasonable steps to get to the bottom of things. He’ll even show you pictures of the grandkids. In short, both his bedside manner and his skill as a physician are wonderful. I’ve had the same experience in the past with Drs. Mazer (now retired) and Guterman, and my wife just had the same experience with Dr. Sanders, who was able to diagnose a previously undiagnosed tendon tear that had been giving her terrible pain for months; he subsequently referred her to an ankle specialist for repair. (She originally went to another orthopedic group as they were the only office open the day after Thanksgiving, when this happened– they could not have cared less and after a cursory exam concluded, in essence, «so you sprained your ankle. Here’s a boot. Walk it off.») I have never waited too long. I never leave with any unanswered questions. They make me better and treat me well. 5+ stars.

First, let me say that my family has has gone to Dr. Gutterman for many years and have been very satisfied. Very good and easy to deal with.
But now, I’d like to relate my last experience at the Germantown office. My elbow developed an infection and needed to be drained. Dr. Gutterman drained the liquid and ordered it to be evaluated at a lab. The staff seemed undecided where to send it, discussing perhaps LabCorp or Quest, finally deciding that neither was still open and deciding on the Germantown Shady Grove Emergency dept. They sent me there to drop it off. I was a little surprised, but I was fine with that.
Turns out they were wrong. When I got to Shady Grove, I found out they don’t offer this service. So I went back to the office. The staff then decided that it needed to go to a lab the next day. I naturally figured that they would handle it.
Wrong again. They told me I would have to take the samples home tonight, refrigerate them, and then I needed to take the samples to the lab.
REALLY. This is MY responsibility???
I rated them a 2, rather than a zero because Dr. Gutterman is very good and easy to deal with. He gets a 5.

Germantown office– I waited for an hour and a half without being seen by the Dr before walking out. The receptionist was very nice, otherwise there would be zero stars.

Shady billing practices. I do have to say I think Dr. Sanders is a competent doctor but he referred me to the in-​house physical therapy and that has been a disaster. I ended up with an additional problem after PT and to add insult to injury they charged me out of network even though it should have been in-​network. This was due to the fact that Lori Mendoza and Lise Popps were negligent in paying my insurance company to stay in network by 2 days!!! 3 PT vists cost me roughly $ 240 dollars and actually made me a bit worse. While I think the physicans at GWOG are fine, avoid physical therapy there like the plague!

The physical therapy department here is great!!! Deanne is great! They really take care of you and make sure you are pain free and fully recovered before they send you on. Dr. Smink has been great as well.

Dr. Guterman is an absolute NO NO NO! Be careful and recommend staying away for him at all costs. Went to see him and he was the rudest and most inconsiderate doctor I have ever come across. Impatient, doesn’t listen, doesn’t let you talk, doesn’t let you explain, hence the treatment is going to be terrible too. He can’t figure the issue and gets frustrated. I am lucky to not have used his prescribed medicine. Absolutely useless place to go and a terrible doctor to come across. Asks me since when did I have the symptoms and I said ever since I have been in the US, and he said then why don’t you just go back! I was kind of shocked, but now when I think about it, I am curious which filth did his ancestors come from :)

Same day appointment — check.
Online paperwork download — check.
Sub-​10 min waiting room wait — check.
Friendly and knowledgeable front desk person — check.
Friendly and knowledgeable nurse — check.
Friendly and REALLY knowledgeable doctor (Mazer) — check.
Diagnosis and treatment plan that made sense to me — check.
What else is there to say? I have a follow up in 3 weeks, so I’ll report if anything changes.

I gave this office one last shot. they run hrs late and never have had a good experence. i give up.

Lori Mendoza is the best therapist around. Not only is she continually well-​informed about the correct procedures with each therapy, but she she seems to have an inner instinct about what should be done to treat the patient. Additionally, she is kind and thoughtful.
For 15 years, I have suffered with back and sciatica which have caused me chronic, nerve pain. Anyone suffering with sciatica knows the great pain it causes. To get relief feels like a miracle. I have had experience with other PTs in other practices, but only Lori has been able to make the pain go away. She goes the extra mile to do so.
Recently, I had my knee replaced and it exacerbated my sciatca problem. I couldn’t rest day or night from all the pain it caused. She cared enough to get me into my regular doctor’s office when I couldn’t do so on my own. She devised all kinds of ways to relieve the pain. In short, she is amazing.
In fact, the PT office has a lot of good caring employees.

Staff and Doctors here are great!!! Had Knee surgery and for the first time since 2003 have no knee pain! Everyone is friendly and helpful. Highly recommend.

This place doesn’t really stand out over any other doctor’s office, but I have to say that Dr. Guterman definitely does.
As I sit here in his office waiting for him to visit with my hubs, all the memories of my PT, and incessant visits hold me hostage.
We’ve shared quite a few laughs over the years during my treatment, and I’m happy to know my hubby is in great hands.
I totally recommend the Germantown office for regular visits, and their Rockville office is their nicer physical therapy location. I don’t know much about the other doctors, but Guterman totally rocks.