Hertz Rent A Car

Horrible service. When I walked in, there was no one at the front desk or at the place. Waited for 10 mins and two people came in from the front door. I returned the car at the body shop next door they have a relationship with. There is a gas station next door. I was told $ 2.09 charge for per gallon of gas. I only had the car for one day and they just called me to say that there will be $ 27.32 charges for 2 gallon of gas $ 5.99 ($ 12) and the service charge for getting the gas is $ 15 which was never told to me. Basically $ 27 for 2 gallon of gas. What a rip off!!! I only used it bc my insurance book the reservation. The rep on the phone hanged up on me!
The rep say everything in the contract whichever never explained to me bc They spend less than two mins for me to sign the paperwork bc they said insurance company is taking care of it. Just a rip off (esp the gas station is next door — if I had known it would $ 27 for two gallon of gas not $ 2.09 as advertised in their rental office (with a big sign), I would have stop by the gas station & filled it up. I will never use Hertz again! Definitely will share this on FB too! I will be using Alamo or Enterprise as I have done before!

The only reason why I had any dealings with Hertz is because my car was in the shop and I received a replacement rental through them.
Some of the things Hertz is good at doing: giving the run-​around, deceiving people, wasting your money, and indirectly calling people liars.
Some of the things Hertz is terrible at: customer service, having a contract that is easy to understand, and respecting people’s time.
Make sure to read the separate rental agreement.
I will continue to stick with Enterprise and avoid any dealerships that provide replacement rentals through Hertz.

Very upset with the service here. My car was totaled and I had to use a rental for two weeks. The initial place that I picked up the car from had me waiting for over an hour and though I had reserved a car, initially told me I would not be able to get a car that night. I had taken my EZ pass in the rental for my commute to and from work. I had forgotten the EZ pass in the car I was renting so I called as soon as I realized and talked to a man who told me they had it and I could come pick it up. I told him I was unsure when I would be able to come as I work until 530. I was not able to make it to Hertz rental for the next few days by six when they close. Finally, I left work early this evening so I could come get the pass. When I got to Hertz the man said that they did not have the EZ pass and most likely would not have taken it out of car and it was probable that the man I spoke to was just trying to get me off the phone. I certainly hope that this was not the case. It’s inexcusable if it is, though suggesting that to a customer is bad enough and was highly inconvenient as I had to leave work to make it to Hertz before they close. I would not go back to any Hertz after this.

Rent 4 times at this location, very very good service. Note they don’t store much inventory in this place so reservation is highly recommended. Also local hertz’s vehicle are some kind more age and mileage than their airport location siblings.

Had to get a one way car rental to go pick up my new car in Pennsylvania. Found the deal for this location of Hertz on CarRentals dot com — at half the price of the other locations. It is hidden in the bottom of a building in the back.
They only had 2 total cars to pick from, but they were in the class I had reserved so all was well. The car had less than 200 miles on it, which was nice. Easy reservation — good customer service on phone as well.
Tip — if you usually get the collision damage waiver purchase it in advance for ½ the price when making the reservation.