Hope Advanced Veterinary Center

We brought our cat, Ali, in to HOPE on 12÷10÷15 (Friday night). Ali was diagnosed with a blocked urinary tract (urethral obstruction), and was treated accordingly and given medicine (for pain and the blockage). Ali was discharged the first time on 12÷12÷15. However, Ali’s condition worsened (even with the medicine) and we had to bring him in again on 12÷15÷15. Prior to coming in, we were told over the phone that there would not be any additional charges since Ali had been checked in previously to HOPE for the same issue. However, once we arrived at HOPE, we were told that we would have to pay again though Ali had already been treated, presumably for the same issue. While we were waiting in the ER, nobody was able to tell us how long the wait would be to get Ali checked by a vet, so we decided to just get blood work done on Ali. After getting basic blood work done and ensuring that Ali had not re-​blocked, we decided to go home and consult a primary veterinarian on Ali’s condition. We continued to administer Ali’s medicine (per HOPE veterinarian instructions), but again, Ali’s condition continued to worsen. After speaking to the primary veterinarian, her concern was the main issue a neurological one, and that the urinary tract blockage was simply a symptom of a greater problem. She also noted that the medicine that we had been administering to Ali (as prescribed by HOPE doctors) may have been exacerbating the primary issue. We left the primary veterinarian ready to make an appointment with a neurologist the next day. Unfortunately, Ali passed away later that night. Our main issue is that we feel as though Ali was grossly misdiagnosed while at HOPE, and had the veterinarians not been as negligent and instead been more thorough with the diagnosis Ali would still be with us today. For these reasons and several others, we are extremely disappointed and quite frankly, appalled, with the level of service at HOPE, and we hope to bring our issues to your attention.

I took my baby here because he was complaining about his paw and was limping after some lady had passed a red light and we crashed. As i walked in the facility We were greeted by the wonderful staff at the front desk they were very friendly and Gunner got very excited when they turned the attention to him to ask what they can help him in. After filling out the patient sheet we were taken into a room. First thought was wow-​wow! Amazed of how clean the management has kept this place no signs of hair not even a bad smell of urine like other places that we’ve been in the past. I was also glad to see that they have a desktop in each room for the doctors to research and quickly access your furry kids medical records. After a few minutes the Doctor comes in and was very gentle with him she was with us almost a whole hour answering our concerns and questions about his past history for renal failure was above and beyond. They are upfront with the prices and tell you even before any procedure is performed. Everyone seems to be very knowledgeable and caring. Now it’s been about a week and happy to say that he is doing much better and his Paw seems to have healed. I’m so glad that We came in and was able to figure out a plan for him and really put his need before profit. Coffee&tea are offered, doggy bags are available outside for my fellow pooper scoopers, tv for those whom are still waiting in the comfy chairs and the snack machine inside the facility.

My primary vet sent me to Dr. Pera, an internist, at Hope in Gaithersburg. Diablo has had a long term malaise that nobody had been able to pinpoint. I found Dr. Pera thorough and professional. While the diagnosis wasn’t good news, we at least now do have one to move forward with.
Hope staff was also very easy to work with.

I watched my dog swallow a sock whole and I had no idea what to do. I called Hope, and instead of the usual «just bring him in», they had me talk with a vet tech and talked me through what I could do at home, what my options were (and the risks of at home care). I ended up trying some at home actions to make him throw up the sock, but ended up calling back to let them know I was on my way in. They were incredibly helpful every step of the way. Within 2 – 5 minutes of arriving, they already had him in the back and asked if they could administer medication to make him throw up the sock. Within moments, the sock was out! I felt comfortable every step of the way and knew he was in good hands. As with any emergency care, it wasn’t cheap (but it also wasn’t as bad as past emergency visits had been to our regular vet). They let my pup wait with me while we waited for the Vet, which was really helpful and made my dog really happy that he wasn’t in a scary place alone.
I think the best part is that today they called me to check in and see how he was doing and I also received a link to an online vet record so I could have all of the information about his health and what happened during our visit. They give you the paper information when you leave, but the digital record is incredibly helpful.
All in all, I could not be happier with my experience. My dog is my family, and they treated me and my animal with so much respect and care. Hopefully I don’t have to go back anytime soon, but if I do, it is definitely here!

Be very careful if your pet is exhibiting emergency-​like symptoms and you are referred to the Hope Center by your primary care veterinarian. Make sure that you are very clear on why you are being referred here and what outcome your Vet anticipates. This is needed because of two reasons:
1) When admitting your loved one under emergency circumstances, you aren’t always in the best state of mind and it’s difficult to think clearly or rationally when you are stressed and upset; and
2) We all clearly aren’t professionals in this regard and typically defer judgment to the people with the white coats who can speak in doctoral tongues.
My wife and I brought our dog here and admitted her through emergency at the referral of our primary care Vet with a certain general understanding of what needed to be done: my dog was having a neurological issue and likely needed an MRI; however, he would also provide the results of the lab tests he had performed to the Doctors to see what they recommended. They ordered a listing of tests that they thought needed to be done (some of which had already been completed by our Vet), and stated they would keep her for now and would call us later as she was going to be there for several hours, most likely overnight.
They provided a range estimate of costs for the tests they recommended, the lower side of the estimate you have to pay before you leave. If the cost is high or a concern to you, some cheery vet tech will gladly tell you it takes 5 minutes qualify for a Wells Fargo line of credit.
They called periodically throughout the day, which was appreciated, to provide status updates and to let you know what test they were going to do. Later in the day, however, after they hadn’t found anything, they started to recommend off-​the wall tests (we just need the MRI, I am thinking). So I started to pump the breaks a bit, and I asked, «now is that truly needed?» The response from the Dr. was, «Well, I haven’t ruled that out» so, to me, that’s a «no”– it’s not needed.
After all was said and done and my Vet had all of the test results, even he was scratching his head a bit. My Vet’s exact words were, «why did they test for that, she didn’t show anything that would have led me to believe she had those particular illnesses?» We had talked to the manager and told her what our concerns were in how this episode was handled and she agreed to look at the bill and see what she could do. In the end, they agreed to remove a few hundred dollars from the bill. But, when we’re talking several thousands, a few hundred makes little difference.
In conclusion, this place gets two stars. It is very clean with state of the art equipment, the doctors are good at what they do, and the staff is all very friendly. And… they will leave no stone unturned in determining the cause of what is ailing your pet, even if the stones they turn over are not even close to the mark… which they eventually found… Now I am not suggesting that they intentionally do this to rack up thousands upon thousands worth of vet bills – with staff immediately on hand to help you obtain a line of credit – with any sort of nefarious intentions in mind to prey on heartbroken people with sick animals…
But, I wouldn’t rule that out either.

When my veterinarian could not identify the cause of my much loved Shih-Tzu’s lack of appetite and energy she suggested we go to Hope Advanced Veterinary Center for a sonogram. She was able to schedule an appointment for us that afternoon. The Center was easy to find with plenty of parking. The waiting room is clean with comfortable seating, a coffee center, television, and vending machines. The staff is so warm and welcoming. Everyone was extremely caring and our radiologist spent a lot of time explaining the results of our dog’s sonogram results. They have 24 hour emergency service. The only down side is the appointments with the Internal Medicine staff for new patients is somewhat limited and can take over a week.

I have been meaning to write a positive review for Dr. Pera and the Hope Center for some time now for the exceptional level of care provided to my beloved dog, Chance. I have worked in a vet clinic setting for several years now and, as anyone who works in this profession could tell you, this causes you to hold your pet’s medical providers to extremely high standards. With that being said, I was so impressed and pleased with Dr. Pera as a veterinarian. She was very friendly and gentle with handling my shy senior dog. She was incredibly thorough, yet efficient, in her time spent with us. She clearly explained all of our treatment and diagnostic options and supported us in our decisions. Ultimately, when we had to make the difficult choice to let Chance go peacefully, she was so kind and supportive during such a heart-​wrenching time. I have nothing but positive things to say about her and our experience at the Hope Center.

Pricey– but so so worth it. The staff are incredibly professional, kind and knowledgable. The clinic is state-of-the-art…doesn’t feel cold and clinical– and everything you need is on site. Our pup ended up seeing the neuro vet. We didn’t ever feel rushed during our visit– the vet gave a thorough and clear explanation of the problem, unbiased break down of all available treatment options and took time to answer all of our questions. We left with a comprehensive plan and knew what to expect for our dog in the coming weeks. I can’t speak highly enough of this practice.

Perfect professional treatment, and I will be returning for any future needs.
Boomer, an Australian Shepherd, was taken in for immediate removal of a lateral foreign object stuck in his stomach, upper intestine, and colon. It was his nylon harness, the second one he had eaten, and he hadn’t had as much luck digesting it as he did the leather Cesar Milan.
Hope greeted Boomer sweetly when we walked in, the Doctor pet him soothingly while she explained her findings and recommendation. She correctly advised me to go with surgery instead of forced fluids, and, as she anticipated, the surgical crew found Boomer could only have object removed via surgery.
I was called as soon as surgery concluded with an update. When I returned to Hope that night, Dr. Danielson gave me a thorough explanation of the surgery’s success and Boomer’s expected healing timeline. Dr. Danielson is exceptionally clear, considerate, kind, and was generous with her time.
Post pick-​up, we received four calls over the week to check in on Boomer. Our messages left at Hope with questions about his care and medication were returned within hours. Dr. Danielson recommended we bring him in so she could examine his scar tissue from surgery (she was concerned from the pictures I sent) but she found that the scar was healing well. We were not charged for that visit. Neither were we charged for his overnight or to bring him in again and have the surgical staples removed. He was a perfect patient, treated by an outstanding crew.
Total price came out to be lowest feasible.
The only reason I would prefer 4.5 stars was due to confusion and delay regarding refunding security deposit and sorting out accounting. Reconciled in the end.
An overall wonderful experience, and highly recommended.

Our dog was diagnosed with a torn ACL in her knee and my vet recommended the Hope Center. We set up a consultation with Dr. Karnik who is very warm and friendly and explained all of our options to us and answered all our questions. She was admitted for a TTA surgery that day. I worry about everything when it comes to my dogs, so I would email them photos of her incision, call them, send my husband in to have them evaluate it, etc. and they would always call me back promptly with their medical advise. When our dog had to have surgery on the other knee, we knew she was in good hands. This time, our dog licked the incision and it started showing signs of infection. I freaked out, called their emergency number and the doctor on call told me what to do overnight. The next morning, they scheduled me right away. The facility is top notch and very clean. You don’t have to wait — they get you in when your appointment is scheduled and the front desk staff is so friendly. You always leave with step-​by-​step clear written instructions on what you need to do. It’s worth every penny to us to have top service, to have them respond to any concerns immediately, and to know our dog is getting the best of care.

This is a wonderful and, in my experience, uncommonly caring hospital. Superior staff. The receiving room staff, technicians, and doctors, everyone. All uncommonly excellent. I have had to lose a doggie a few times in my life. But those previous experiences were clinical and technical, without acknowledgement of how hard it is for us humans, too, at such a time. This hospital was not that at all. This hospital did everything, not only to give my sweet baby the best professional care to sustain her, to figure out what was happening, and to sit down and explain everything to me, but to understand that we humans, too, suffer at the end. They helped both my doggie and me, very deeply.
Dr. Hurwitz was my doggie’s internist. I have never seen such honesty, integrity, superior professional knowledge, and compassion, in a veterinary doctor, in my life, and I am forever grateful to this wonderful doctor for all the time she took to save our baby, and to explain to us what was happening with each step she took along the way, and to be with us at the end, with deep kindness in her heart. Maybe it’s not okay to say this doctor shed a tear with us, when my baby did not have the strength to pull through. But I consider it to be the highest tribute to her dedication and compassion that she did. If I could give Dr. Hurwitz — and this hospital — and all the physicians and staff and technicians who helped us — a hundred stars, I would gladly check all the boxes.

I am not going to lie, but their fees are expensive as hell. HOWEVER, one thing I do admire about the Hope Center is that as a pet owner, you get to DECIDE what procedures your pet has and they do not try to convince you otherwise. This, ladies and gentlemen, is called transparency and something veterinary clinics need more of.
The initial fee is $ 125 and they tack on consulting fees and other crap on top of it. But because they don’t try to push unnecessary services on your pet without your permission, I personally ended up saving money over the other «cheaper» clinics who conduct the unnecessary tests.
I wish my cat could speak so he could tell me which vets he hates, but the mere fact that they did not insist on prodding and poking him to death and giving unnecessary sedation (I have a chill cat. That’s like sedating a really calm, cool, 4 year olds because you expect 4 year olds to be crazy.) means that Hope Center has my vote.
Oh and the splint they put on my cat was much better than the expensive splints I was putting on my cat at my regular orthopedic clinic. My cat kept on shaking off his splints which is what elicited this visit, but the shape and size of the splint they put on here was so comfortable that he stopped obsessively shaking his cast off.

I had an elderly cat become very ill in the night on Saturday. I took her to Hope Center in Rockville. I was greeted promptly, after some paperwork I was shown to a room. Everyone the receptionist, techs, and the doctor were competent and very warm and compassionate. The doctor explained every step and the options in care.
My cat had to stay the night. When I picked her up, the vet on duty went through what they had found, the medications she was coming home with, and how to give the one that needed special administration.
I’m happy to say my cat is home and doing much better. I’m very pleased with the excellent service and the very reasonable cost.

This place rocks, they have great customer service staff, my sweet baby was sick, and had to be taken to er. Yes it’s very expensive but the service is top notch. Dr Jennifer is wonderful. She explained all the options so we went through it all. Sadly surgery didn’t go well, and well, I let my baby go home peacefully. The whole staff comforted me. As I never experienced losing a pet. They explained options for my baby memorial, they gave me imprints of his paws. A few days later they sent me a card and flower seeds. The only negative thing is that one of the vet techs, was very rude and mean, and very short. She was tall and slender with a lot of tattoos. While I was in the room with other pets, I saw her get a little rough with some of the other animals. Someone should keep an eye on her. Most vet places are money hungry and won’t give a damn about your feelings. Here, they have compassion.

I had first heard about Hope during King Farm days. I took a magnet and assumed I would never need it. Boy was I wrong. Over the weekend I noticed my dog was acting weird and had weird breathing. At 1am my bf and I made the decision to take her to an emergency vet to make sure it wasn’t anything too serious. Good thing I had the magnet.
The vet we saw was knowledgeable and helpful. She explained all of her observations, our most conservative to most aggressive options, and all relevant information. When we picked the diagnostic option, she informed me of the costs before proceeding with the work. Once she got the results, she came out and explained every detail to me. We got some meds and took my fur baby home. She provided us with extra information such as things to monitor and the suggestion to see her regular vet if needed. Not once did the staff push any extra procedures or items on me.
Sadly, a day later my sweet dog went into heart failure. We rushed her back but she passed before we made it. The staff comforted me as I cried in the waiting room around 2am on a Monday. There was nothing that could have been done for my dog. They offered to take paw prints for me to have as a memorial and explained my options with the body. They were so sweet and understanding and told me I could take my time and get back to them if needed.
Today I received a beautiful card in the mail with a packet of forget me nots to plant. What above and beyond service.
Yes they are pricey. But if you’re going to an emergency room for humans you expect elevated costs so I assume the same of an emergency vet. The facility is well kept and stocked with water and hot beverages. The staff was understanding and kind. As sad as my time was, they made the process as easy and painless as possible for me.

Top-​notch facilities and highly trained staff will take the very best care of your furry family 24 – 7. They have in-​house labs, x-​rays, ultrasound — all the latest technology — and free wifi while you’re waiting. Dr. Para left no stone unturned in our search to figure out what was wrong with my cat and even took the time to call me at home to follow up after our visit.
Just one caution — it all comes at a price. Services and tests here all thorough and you receive great care — but if you have budget concerns be sure you let them know early — and often. They do a wonderful job of trying everything, but you will have to be the one to put on the brakes whether it’s for humane reasons or financial ones.

I am only updating my rating to a 2 star because the facility did contact me and apologized. they also gave me a full refund. clearly this facility as a whole cares about customer service and apparently those on duty that night do not share the customer service standards of the facility. I am only increasing it to a 2 because I still feel the vet who saw my cat was not educated enough to treat her and instead of stating it was outside her area of expertise, she did «guess work» on my cat and made her condition worse. she caused the blood tinge in the fluid that was drained that she tried to scare me into thinking was cancer (according to cardiologist & internal medicine specialist at another facility). she caused my baby to need oxygen by sedating her without bloodwork results and when I specifically told her not to sedate because when my local vet sedated her (according to records I gave to Hope), it caused her to need oxygen to breath. Furthermore the cardiologist stated there was a ‘little’ fluid that lasick medication could have taken care of so the tap was not necessary. Again, Hope Center, while i appreciate the full refund and apology, I would have appreciated even greater getting the proper treatment by an on-​call cardiologist (which you promised me my cat would get to see that night) for my cat on the night I came there instead of having to take her to southpaws for a unneccessary ultrasound the next day and tohave to wait another day to go regional vet for a echo and cardiologist treatment. I spoli my cats rotten and when a local vet tells me a specialist is needed no matter what time of day/​night, I call around to find one willing to take the cat asap. if you didn’t have a cardiologist available when i called, you should never have told me there was a ²⁴⁄₇ .on call cardiologist. And the ER vet certainly should not have guessed at my cat’s treatment. 2 stars for caring about customers but i’m sorry it’s still a zero in my book for caring about animals bought in after hours

Of all the days my pup could be sick, Christmas Day would be the one. I have a Yorkshire terrier and he has a sensitive tummy. He had been vomiting off and on for the past week so I gave him some anti nausea medicine. About 20 minutes after his dose, he collapsed and could not stand. I was terrified! His vet uses Hope after hours for emergencies so I called right away. Jennifer, the Vet Technician was so kind and walked me through some of the causes and recommended we come in for some testing. So I rush him there and the staff was incredibly kind! I was greeted with warm smiles and assurance that they’d take good care of my boy. They did! They even cheered me up in the process. We often complain more than we compliment so I wanted to take a moment to write a review. I hope to never have to go back to the doggie ER but should I have to, this would definitely be the place I’d want to go.
The prices weren’t terribly bad for an ER visit. He had to have blood work and an EKG. Prayerfully, he’s on the mend. Thanks to entire staff for caring for my baby.

Hands down, this is the place to go for ²⁴⁄₇ animal care in Montgomery County!
When our dog swallowed dental floss, the vet recommended us to HOPE for emergency surgery. From the moment I walked through the door, I felt that our dog was in the best medical hands I could find.
The people here are just amazing! Dr Danielson and Dr Pera provided not only expert medical care, but they clearly cared for our dog throughout her extended stay.
The ER techs were amazing and very attentive to our dog, throughout.
The waiting room is large and comfortable with TV, refreshments and fluffy pet beds. The front desk staff was welcoming and continued to be supportive throughout the entire time we were there.
If you are searching for an amazing ²⁴⁄₇ emergency vet, this is it!

My family had to take our 11 year old Irish Setter to the Hope Center last week following a neurology referral. Our dog ended up having to stay overnight while awaiting test results. (It should be noted that the Hope Center is one of the only clinics in the area with an MRI machine — — this is so important because it allowed us to get results within a couple hours). While remaining at the clinic our dog was cared for by the ER. They were beyond attentive and caring. it was clear that she was well cared for and loved. The staff all made a point to tell us how much they enjoyed spending time with her. They really seemed to get to know her well while she was there. Unfortunately, the results of the test were unfavorable and we had to make some difficult decisions. Our neurologist (Bush Veterinary Neurology Service) was appropriately sensitive and professional while helping us deal with our grief in a dignified manner. We would highly recommend using any and all of the departments at this new clinic — — the facilities are excellent and the staff is even better.