Kolb Electric

Initially they came to repair some wiring that was water damaged in an interior flood. Showed up on time to perform the work — It went well. They accepted whatever the rate was paid by the insurance company.
A couple weeks later we return (having been a hotel) and note immediately a power outage on the same wall that the fellow had worked on previously. It was Saturday. The person on the phone was very helpful and said they would send somebody out as soon as possible. The same guy that came before showed up within a couple hours. I showed him the situation and gently inquired as to whether or not the situation could have been caused by his previous work. He said he would look into it. It took quite some time, running up and down the stairs to the basement to check breakers. He finally comes up holding one and explains that it is dead. I asked if it was related to the water damage and he said yes, as it was wet and rusty.
I am not an electrician by any means, but isn’t it possible that this could have been the condition the last time he was here? Why did he not notice it then? Assuming it was not in that condition before, perhaps someone could have mentioned the possibility that the water damage could possibly extend to the box? He did not seem surprised.
We had a bad situation because it’s late Saturday afternoon, we have checked out of the hotel and are moving back in to the house, and now no power to our kitchen! AND the electrician explains that we have old breakers, and he does not have one of these with him. In fact, he is not sure if they have any in stock.
So my technical questions aside, this is where the service becomes impressive. The man calls back to his warehouse and explains the situation. He asked if they could check to see if they had one of these breakers in stock. A few minutes later they answer «Yes. He can come get it Monday.» He looks at me and says, «Would you like it if I went back to the warehouse and got the breaker now so you do not have to wait until Monday?»
I pointed out that it was approaching dinner time and I’m sure he wanted to get back to his family, but he said it was really no trouble — less than a half hour ride.
So thanks to an excellent weekend dispatch service and very kind electrician, we were finally moved back in.
I will call Kolb again when we have some additional items we need installed.

Pricey but helpful in that the electrician who showed up to help diagnose an electrical problem gave me advice on electrical work that I was planning to do myself, in addition to solving the issue that I had called them on. Company responded first thing in the morning to an email contact via their website and had someone at my house within 6 hours. I will likely seek a quote from them in the future for additional work.

This company does not do what it agrees to do. I wish I had read these reviews before I ever agreed to let them on the property. Do not hire.

Do not recommend this company at all. We needed a light fixture replaced in the kitchen. Guy made a mess and had to come back because it was flickering. We also needed an outlet replaced so we could use a new coffee maker that was three pronged. First one did not work, and when they came back they wanted to charge for the return trip. I called and they said they would ask the manager, so we will see. Electrician left all snooty and rude, said I had to get stronger in order to make the plug go in!

Twenty years and 3 inches of rain finally fried the outdoor outlet for the pond pump. One of the house circuit breakers was off and the pump didn’t work because the plug was burnt to a sad little crisp. A few rocks were charred but we’re lucky the deck didn’t catch on fire. Husband had been a property manager at a non-​profit years ago and they used Kolb for all their electrical needs so he called them first thing. Wendy, who took the call, was really knowledgeable, explained pricing, gave a time estimate and assured us our technician was very experienced.
James arrived right on schedule. He started by replacing the outlet so we could see how much damage, if any, there was to the pump and to the circuit. As soon as he put in the new outlet, with a waterproof cover, we were able to reset the breaker. Whew. He said he could replace the plug on the pump but asked what a new pump would cost. After a brief discussion we all agreed it would be cheaper and much easier to replace the plug if the pump still worked. So he tested the pump and again, whew, it was okay. So new improved outlet, new plug on pump and it’s all back running perfectly.
We had to pay emergency weekend rates, but that was explained to us on the phone, and we were anxious to see exactly what we were dealing with so that wasn’t a problem. The whole process turned out not to be nearly as complicated or expensive as I feared it might be.

Over priced and sloppy work. The told my wife they would send two people to do the job and then sent one person and he must have just started. I would not hire them to put an extension cord in my house. I gave them a one star because there is not a zero star.