Mailboxes & More

This place seems to have good reviews, but I would give this place a solid ZERO stars.
I mailed a care package to my best friend’s dying father and I needed it to go out no later than May 5. I got to «Mailboxes and More» a little bit after 5pm (obviously I missed the window for the actual post office). I told the gentleman (he is normally the only person there, as he just confirmed that over the phone), I needed to send the package priority mail and I needed to track it. The gentleman explained to me that it wouldn’t get there at least until ⁵⁄₁₀ (because of the post office’s short staffed, etc.).
Hence, today 5/​11, I pulled my «Mailboxes and more» print-​out to track it, and of course, there is NO tracking number, for priority mail, mind you. ..
Then I did what most people would do, I called the sender because sure, that must have been an oversight on their end, they are the pros in this field. .. they will be able to resolve this.. . so I thought.
Lord and behold folks, go elsewhere, because if THEY make a mistake, YOU WILL BE ON YOUR OWN, while paying for a service you don’t receive. .. You will have no answers from them despite the significance of your package.
What I received from the person there, was not an «I’m sorry, that was an oversight on our part», or «we didn’t print it but here it is!»
Nope, what I received from «Mailboxes & More» instead was, and I quote, «We can argue all day. .. I have thousands of customers. .. we can go back and forth. .. you want to blame it on me, go ahead, I have broad shoulders!»
Soooooo, it is MY fault YOU did not provide me with a tracking number on the receipt of my priority mail service?
I am not sure what kind of customer service those «thousands of customers» received, but I can tell you customer #1001 (me) got the worst customer service imaginable. .. All I wanted was to track the package for my friend’s sick dad, because my main concern is for it to be lost. .. instead I was left with tears of frustrations.
The solution offered: Wait until Friday (⁵⁄₁₃) and then I can submit an inquiry which can take up to 30– days.
What part of «dying father» do we not get?

We have been using mail boxes for years, before Steve bought out the previous owner. Steve is an expert on packing and I am confident that whatever I send will arrive in one piece. He does a good job of comparing shipping costs between different companies. He is friendly and courteous. I plan to continue using mail boxes & more.

Only a 3 because my shipment got out. Overpriced. Guy is unpleasant. Never going back.

I’ve been going to Mailboxes & More for several years and have always found them to be very easy to work with. Steve is always very courteous and happy to help, and my packages have always arrived with no issues. Recently, I had to ship a very fragile item that was very expensive. I entrusted this task to Steve and and am very happy I did! He went above and beyond to make sure my item was packed securely and he made me feel at ease about shipping through him. Sure enough, my package arrived the next morning safely and securely. The item was a gift for a business associate and he commented on how well the item was packed! Thank you Steve! I wouldn’t take my business anywhere else!

This store lives up to its name: it has postal service, courier service mailings, mailboxes, plus a host of cards and gift items all of which reflect superb taste. The spatial arrangement, cleanliness and attractiveness of the store are outstanding. The couple who own it are uncommonly helpful and hardworking, patient and courteous. A bonus is that the lady is a traveling NOTARY PUBLIC!
I’ve lived in many states on both coasts and this is the best store of its kind I have ever encountered. I no longer have to bother with going to the post office or UPS or FEDEX. I just go there. I love Mailboxes & More.

Best customer service I have received since moving to Maryland. I stopped by on the way home from work and received helpful and courteous service. A plus is the convenient parking.

This place is great — convenient and efficient — and there’s parking. Steve is a workhorse and can do 10 things at once, and do them all well. If there’s a wait, there’s a nice selection of greeting cards, snacks, a table — copy machine etc. It’s great to have Steve and this service in our neighborhood.

This review is partially a response to Al E. I can’t imagine what situation brought Steve, the owner of Mailboxes & More, to «yell» at Al. When I see Unilocal reviews like that I wonder about the back story.
I moved here a year ago from the West Coast, and Steve couldn’t have been nicer in setting up my account by phone before I arrived. Whenever he sees me coming to collect mail he goes back to get it; it’s often ready before I reach the counter. He’s friendly and open; I like his wife, too. The store has a comfortable place to buy a snack and hang out. There’s a good feel to the place; I’m glad my post office box is there.
I’m a small business owner myself, so I understand the value of fair and accurate Unilocal reviews ( Unilocal’s filtering system usually doesn’t help!).

The guy is extremely rude and possessive about his parking space! I was going to stop in there but he shouted at me for parking in the space assigned for his customers and said I would be towed. Very strange experience.

A great, convenient and helpful store with not only a range of shipping options but a mini convenience store with snacks, a good selection of gift cards and great customer service. I really wish I had known about the notary services offered, I had to go through a lot of hassle at a local bank the last time I needed one and I have no doubt it would have been much more productive to get one here (given how efficiently they run everything else). Every time I have been by, Steve has always been great, very helpful with shipping options and greets regular customers by name.