MyEyeDr.

My prescription expired last month and I just got new insurance starting next month. Stuck in a weird in-​between place of needing contacts but not having insurance, I called to extend my expired prescription. The dr wouldn’t extend it, but Amadou swooped in with exceptional customer service. He sent me an extra pair for free. Thank you Amadou.

So I ended up going to this optical on a whim. I was so pleasantly surprised. Their customer service is pretty top notch. Usually when you need to buy eyeglasses the staff is pushy about what they want you to buy and make you feel uncomfortable about choosing your own styles. When I went they were busy and not once did I feel rushed. The young woman helping me was so patient and helpful. It’s really a great place and the energy is very welcoming. I never thought I’d actually find a place that I enjoy going to get my eyes checked and purchasing my glasses! I just think they need to perfect their way of adjusting the glasses to be suitably alligned with your face.

Dr. Chait is wonderful, he truly cares about my vision health and comfort with both glasses and contacts. I also enjoy using the MyEyeDr website, it allows me to update information (so I do not need to fill out tedious forms in office), book appointments, and retrieve my prescription!
on my most recent visit, I was disappointed that I could not find a large assortment of plastic frames, so I decided to stick with my current frames for another year…

I had a wonderful experience! Dr. Chait was awesome & took time fine tuning my prescription. Sandra helped me with frames –she was just as excellent! Both were very attentive and patient with me. When it comes to frames –I have a difficult time choosing at times, and Sandra made the process very enjoyable! I felt very cared for & left confident in my eyeglass choices.

The associates who work there are helpful and they have nice selection of frames.
HOWEVER I will never be going back. I have only ever bought eyeglasses at Costco and after being rushed into purchasing a new pair at the store I really regret it. If you have VSP like I do they talk about all the discounts you get so you think you are saving a lot of money. My glasses «cost» $ 750 but I paid $ 400 after insurance. Only after going home did I realize that although I did receive a large discount on the frames, the lenses were hiked up to $ 300. The same quality lenses you can get at Costco for $ 100.
Lesson learned, make sure you know all of the costs first before buying here and definitely do comparisons with other glasses retailers. Also, be warned you cannot cancel your order even if it’s only the day after (I tried).

First and foremost I want to say that this is my second visit to this location. I am very happy to write that the doctor I saw, Dr. Chait, is a very attentive and caring eye care provider. He took all the time necessary to answer my questions and concerns. The assistant/​technician that does the initial screening was also very nice and attentive. I had a great experience with the sales staff as well, and answered my questions about my insurance. A tip would be to ask for all your vision care benefits (they can print and see it all when they look you up for your member number) this would help clarify any cost confusion/​mixup. Many plans are riddled with details, so having one of their staff to go explain each benefit is a plus! I can’t remember her name but she was patient and kind. Kudos. I also witnessed a gentleman who came in without any appointment as a walk-​in to do an eyeglasses adjustment and they went ahead to serve him at no cost! No questions asked! Great place! Friendly and helpful staff

Went for a contacts exam and was very pleased with Dr Chait — great guy and very informative on the exam. The reception staff was nice and I only waited maybe 2 minutes to begin the exam.
The reason they don’t get 5 stars is because of the post exam process. They try to sell you contacts in the store, which is fine, but you can’t compare prices. I got them to quote me a price for 6 and 12 months supply, then went home and found a much better price from
that saved me almost $ 100. MyEyeDr called me back later to say that they could match the price, but I was very disappointed that they didn’t just give me their best price to begin with — it felt like they were trying to get one over on me and I don’t appreciate that at all. Kinda pisses me off actually.

Very happy with the entire experience although I’ve yet to purchase glasses.
The reception person was nice.
Then Kathleen who I guess is the assistant to Dr. Chait was pleasant.
Dr. Chair himself was personable, knowledgeable and thorough.
Sandra the salesperson for the glasses was also very helpful and nice.
I will be back

I’ve been to this location several times and have had good experiences at each visit. I’ve even brought my 7 year old daughter for an eye exam and pair of glasses as well. The optician that worked with us was patient and sweet and we left happy.
The staff here are well trained with insurance and are happy to answer questions from random people who walk in!
The doctor is efficient and friendly.
Good selection of frames, as well.
I’ll keep coming back to this location until I move out of the area.

Easy to schedule. Efficient. Professional.

My experience — Good, but not mind-​blowing selection, and a friendly, knowledgeable doctor and staff. Some confusion on the cost of the glasses, but nonetheless, happy with my experience.

I like these guys, they do a great job. And actually have hours that are convenient for me

I had a good experience at MyEyeDr on Rockville pike. I was surprised by the quality selection of glasses and customer service was great. Eye examination was only $ 29 and Nikia, who helped me, even gave my daughter a free pair of sunglasses! She should get a promotion and a raise by the way.
After I came home I decided I wanted different colored frames of the same glasses and they even helped with that no problem.
Thanks MyeyeDr! I never write reviews but here’s one for the trouble I caused you. Thanks for your help!

The doctor is nice and knowledgeable. However everybody else there was rude and not helpful. After the exam I said I don’t have the time to shop for glasses but wanted to come a different day. When they realized they are not going to make a sale that day they became obnoxious. I will not buy my glasses there, that’s for sure.

I am only giving 2 stars because the Doctor is very kind, nice and good. All the rest is very bad. My whole experience with this provider was for more than once bad. They are litterally thieves. Their prices change from a person to another with the same insurance plan! They charge like 4 times more and they are not honest. They keep you waiting and ignore you especially if they recognize you are the returning customer with a complain.

I just left My Eye Dr on Rockville Pike where I had the best experience purchasing my new eyeglasses. I went there because they take my insurance but I was reluctant to go because I knew that they didn’t carry the Burberry frames which I already knew that I really wanted. Eliza was so accommodating in helping me find alternate Michael Kors frames. I just couldn’t find any that I liked as much as the Burberry frames. After hearing my story about how I had my heart set on the Burberry frames but couldn’t find a place that sold them who also took my insurance she offered to order the frames for me! I had no idea that was even an option. She went way above and beyond to help me and I couldn’t be happier.

They have drastically changed personell and I no longer use their services. They are pleasant to work with tho usually rushed. There policy on accepting insurance is very hazy. I found out much later I wasn’t recieving my full benifits.
Give them credit for offering a discount, but know exactly what your vision plan offers. Its difficult for them to find info on every single plan.

THE GOOD:
I can’t say enough positive things about Dr Santos and Casey! Both are warm, friendly, informative, intuitive and genuinely caring. Dr Santos was lively and fun. He spoke easily and freely with me, some chit chat, some really interesting stuff about my eyes. He’s really good… he could tell which of my eyes was weaker, even before the eye exam began! What I loved as well was that he thought ahead for me… we found out that I am on the cusp of needing bifocals: I can get by for now, but will probably have to make the switch within the next 6 months. Dr Santos was thoughtful enough to write up both prescriptions for me, so that I wouldn’t need another eye exam when the time came to make the change!
Casey helped me pick out new frames and worked with various discounts and payment options to help me make my new glasses a reality. He’s a real pro — he has a great eye for guiding you to what suits you best, and is patient and thorough, making sure I’d seen all the options before making my final choice! He was very knowledgeable and easy to talk too. I think we managed to pick out a really great pair, which he worked hard on to get down to a good price for me. Thanks Casey, I would have had to have gone for a no-​name brand, not so stylish pair of glasses on my budget if it hadn’t been for your help! xxx
THE BAD:
I walked in on a Wednesday, Living Social Deal in hand, and thought I could get a pair of prescription sunglasses right away… ALAS! First off, in the state of Maryland, you have to have an eye exam if your prescription is more than a year old — so be prepared to fork-​out for an eye exam. Next, it turns out there was no doctor working that day — which was a big surprise in a walk-​in optometrist office. But I was able to make an appointment for 3pm the next day. Or so I thought! The next morning I received a text message confirming my appointment for 4:15pm! Luckily I could still make it.

I will not be returning to this store, or chain after my first visit for a contact exam this afternoon.
The first receptionist I was «greeted» by, who also did my glaucoma test, etc, was rude from the moment I entered the building. She treated everything I said or asked as a joke or nuisance. I saw the doctor promptly, who was nice enough and answered my question in a respectable manner, and was unquestionably the best part of my visit.
The woman who checked me out, at first, was fine. However, after declining to purchase the outrageously overpriced contacts, her attitude showed itself and her patience, as well as my spot on her priority list, began quickly descending. She continued to help multiple other customers-​whilst in the middle of «assisting» me-​and had me wait over twenty minutes, standing at the front desk, for a copy of a perscription that took less than a minute to write. The eye exam took somewhere between five and ten minutes, including an unbelievablely, and unessacary, expensive contact fitting. Having worn contacts for over ten years, I have never seen such high prices, or short exams. Completely and utterly dissatisfied with this location and chain.

I can haz vision PUUUHHH LEEZ?
I had some complications with the bethesda location, with waiting for weeks for incorrect contacts and contacts mailed to different addresses, because I need to see and my insurance benefits for 2010 were running out, I decided to try out the Rockville location.
It is said the definition of stupidity is doing the same thing over and over and expecting different results. I decided to get glasses from the same chain that I had problems with in Bethesda, I should have known better. I came in with a friend and found a great pair of glasses I wanted. So I called in that day to order them and have my prescription sent from Bethesda. Came in two days later to be fitted and they couldn’t find my order and said a tech had been working that day up front. Finally they found an unlabelled bin after a half hour with the frames and prescription. I was told because of my insurance requires it they have to tell me it could take up to 10 days but most likely they would be ready before that.
Since some people on Unilocal and my coworkers said they don’t really call when the glasses are ready, I called them after the first seven days. The lady said that they weren’t ready and I should wait for their call. I told her about past experiences and she apologized. So then I called after 2 weeks and went through the same conversation with someone who wasn’t as polite.
It’s been over two weeks now. My coworker who ordered the same glasses actually found out they were ready the next day although they didn’t call till a week later and said they called her (she saw the number on her missed calls earlier in the week but no message was left). Meanwhile, I’m still stuck wearing the incorrect contacts from the Bethesda store and waiting for glasses so the headaches can stop.
My recommendation is if you like things done right, go elsewhere.