Quest Diagnostics

I returned to Quest Diagnostics in North Bethesda after walking out due to a very bad customer service experience. and after determining I didn’t have time to drive to the next nearest lab. A few minutes later, an obviously Hispanic technician arrived, and she saw me in about a minute after she walked in the door. I speak Spanish, fortunately. This individual was professional and courteous. Sadly, this is the way things are here.

Quest Diagnostics’ inexcusable disorganization reveals a wide open business opportunity for someone to create a better medical testing experience. Until then, we are at Quest’s mercy. Offices are usually awkwardly quiet, running behind schedule, and offer apathetic customer service. Granted, the phlebotomists have always been competent in my experience. However, getting your results can be a major pain if, as in my case, the staff doesn’t provide any information regarding how to do so. In order to ensure a smooth experience for future customers, here are some pointers (that I had to figure out myself because the staff never told me these things):
1) If you want your results sent directly to you electronically, sign up for the MyQuest service ASAP, preferably before your sample is collected. It takes your MyQuest registration at least 5 days to fully activate, which is about the same amount of time it takes for them to complete routine lab tests.
2) If you want your results mailed or faxed to you, you need to ask them for a release form even if they do not offer it to you. I was not told about this form until my results were 6 days late and I called Quest directly to ask where my results were. Now I have to wait even longer for them to snail mail the release form because they are unable to email it.
3) If you have to call their customer service, best of luck to you. I recommend that you avoid having to contact them by adhering to suggestions 1 and 2. I was transferred to no fewer than 8 different people before finding one who could simply tell me if my results were in. That one person was very helpful, the first 7 were not.
Hope this is helpful. Good luck, everyone.

I made an appointment on a Wednesday at 11:15.
I wasn’t seen until. 11:45.
There were only a couple people ahead of me but the Technician told me she was the only person there.
She had to manage the administration and blood draw.
Apparently this isn’t an anomaly. She told me it was every day.
She was friendly and efficient.
Also you should note that if you need handicap parking, you won’t likely find a space. The building offers only a handful of spots. Since I come here for physical therapy too, I can tell you it is a rarity to find one.

I went here to have blood samples drawn. I tried to make an appointment using the Quest corporate website, but their website is hard to understand and didn’t seem to function. I gambled that a walk-​in wouldn’t take too long. The waiting room had about 8 clients in front of me, but the wait was surprisingly brief, about 30 minutes. The staff was very limited to just 2 people, but they were polite and competent. The woman who drew my blood was very professional and did a great job. The big drawback was the pay parking lot which Quest doesn’t validate.