Safeway

When this store first opened, it was on point. It was very well stocked, everyone was friendly and there were plenty of lines open. This was a great step above the old store on Randolph Road, which was a dismal shopping experience. But now that the honeymoon phase is over, this store isn’t as on point as it was when it first opened.
Giving credit where it’s due, it is very well stocked and there hasn’t been a time when they didn’t have what I was looking for. Whether it was a sale item or something that’s hard to find, they are pretty on point when it comes to keeping their shelves stocked.
Where it has fallen off the rails is when it comes to the check out lines. They usually don’t have enough open to serve customers in a timely manner. I tend to come here on the weekends (the busiest time to shop) and every time I do, there’s only 2 lines open with people lined up throughout the store. It’s bad enough that they don’t have self checkout, so they really need to step it up when it comes to their checkout lanes.
Another thing management needs to check are some of the people working in the deli. On several occasions I’ve had to interrupt conversations between someone who looked like Chaka Khan and another person who looked like Lil Mo, in order to assist me. I would strongly suggest they take Customer Service 101, seeing how the reason they are there is to assist customers.
With the exception of those two things, I went from being a fan of this store, to this Safeway being A-​OK.

This place is fairly new and I feel bad for them because their customer service is really not so great. you can never find anybody in the aisles to help you if you are having a hard time with finding something. there’s always only one or two cash registers open. there’s nobody to back up the cashiers in the front if the lines get too long. they are a bit pricey but if you have a membership card it is fairly okay but if I forget my card the only way for them to find me as a customer is through telephone number and if they did not updated properly then that’s pretty much it and with today’s technology I expect more.
One thing I can say is that the place is always clean and looks good I wish there customer service would look as good as that.

I live about half a mile from a Giant and pass another Safeway to get to this one. It’s much cleaner, 24 hours, and has much better service than others I’ve been to. Highly recommend this location.

Started out great, now that the newness is gone, its become «Safewait, the next generation.» Waited 10 minutes in the express line yesterday. They are almost as bad as the Loehmann’s Plaza store it replaced. There is WiFi which is a plus. But I got stuck waiting at an exit gate and had to hit the emergency button for it to open. The pharmacy is still excellent which gives it another star.

It is unbelievable in an area with wonderful and abundant supermarkets how a store can come up so short. Safeway sounds great 24 hour convenience but when you actually shop there everything makes it worthwhile to drive a little bit farther to Giants. Number one: no cell service in store, we have Verizon and have great service everywhere but you can’t send even a text message anywhere in the store, good luck next time your not sure the exact type of Apple you wife asked you to get. Your not going to be able to ask her unless you go out side.
Number two: parking is a living breathing big enormous pain. Nothing more needs to be said.
Number three: aisles so narrow let your cart will barely fit through.
Number four: sales sound great buy 2 get 2 free of course they don’t tell you how much the first two are and whatever you buy when you get the the cashier that specific item is not included in the sale. I almost want to ask them instead of these rediculous convoluted sales and instead of this stupid monopoly useless games where after spending 100 you get a 50 cent item, just have normal sales like Giant, Harris Teater and Shoppers does, it will just make the shopping experience much easier.
Number five: during the day the lines are not bad but at night they are long? So when it says buy 2 Coca Cola get 2 free and you take one Sprite and the sale doesn’t come up. The cashier doesn’t offer to get you the right product, your stuck going back and if you are a non Safeway employee with actual concern for other people, then you realize you will inconvenience everyone. So instead they keep saying sorry and go back to their non customer friendly store experience. Be smart don’t waste your time here.

This is a really great Safeway — close to Twinbrook metro station with parking and stocked shelves. When I visited on Saturday afternoon, there was hardly anyone shopping so I could really appreciate the almost zen like atmosphere of being able to truly browse and get necessities without being shoved or disappointed.
Seriously, the shelves, freezers, everywhere was stocked. Instead of open freezers, they have doors for everything. Prices are labeled on items, and they have a good selection of bulk items that you control how much you need/​want. The bulk items include a variety of teas, nuts, grains, trail mixes, granola, spices… I was really impressed by the selection.
Furthermore, there was a good variety of baked goods and prepared foods with places to sit and eat.
The cashier was nice and handled the checkout like a pro. Nothing was thrown down the conveyor belt, and he correctly scanned everything.
Some cons: there are a bunch of entrances and exits. It really felt like people could just come and go from the street and parking garages without paying. When they have boxes of items on display in the aisles, it makes it crowded so in the couple of instances when other people were in the aisle at the same time as me, it was hard to navigate.
Other than those cons, I really like the cleanliness, organization, and presentation of the store.

The Safeway at this location is amazing! The layout is clean, big and spread out and there’s never a long line to check out.
They offer everything imaginable — a dedicated fresh organic produce area, succulents, whole grain & nuts dispensers, a florist, starbucks, eating area, cosmetics, wing bar, salad bar, hot foods, sports store, bakery, etc. The prices compared to Harris Teeter are much better. It’s also far better than any other Safeway in the area. Lot’s of variety, freshly stocked and clean.
I could not be more pleased. It’s everything I could possibly have imagined out of a grocery store.

This location has become my first choice in supermarkets for the simple fact that I can literally walk there in about 5 minutes. It’s clean, well organized, and seems to be rather well stocked — I went in looking for ingredients to make some Mexican food, and actually walked out with fresh nopales. All the employees are friendly, though, perhaps a bit difficult to communicate with due to language barriers.
I do find that prices are on the higher end of the spectrum, however, and the lack of automated checkout systems can bog down a shopping trip when slow customers and new cashiers are at the registers.

I went in at 9pm tonight to get some ice cream and a few things for the morning and there was ONE register open and I was the ninth person in line. The place was so empty it looked like a zombie movie. I ended up just leaving my basket and walking out. Its new, its nice but it is poorly staffed and those that are working there are SSSSLOOOOOWWWWWWW!

I usually don’t shop at Safeway, but I saw a great deal and swung by this newly opened store. Parking was a breeze– on the street and in the garage. The store is so clean and neat, but the layout was a bit strange. I found some specials here that are not available at other Safeways, such as a set of meats for $ 20. You’ll know what I mean when you see it.
The employees are very nice at this location, with everyone greeting the customers and offering assistance. This is a nice change from other locations I’ve visited.

I have been back many times since my first visit and have been more and more disappointed.
When I shop for my groceries at a regular hours everything goes ok. In fact I go in there this evening and it looks like a bunch of big wigs like 20+ of them are there, everywhere. So everyone is on their best behavior. Top notch customer service. Every single register is open, I mean every single one. They even have a Starbucks person handing out samples. Sure thats all nice but if there is no consistency when no one is around what is the point?
Stopping by in the AM, is a nightmare. God forbid more than 3 people decide to stop in there at the same time, the line will be long bc they only have one register person and even if they see 7 people in line they won’t open up another register.
Then there is not much of a selection for fresh fruits that are pre-​cut. So I go to the salad /​fruit bar however there’s no way to get anything into a container because the utensils aren’t set up yet. Then I turn to the hot bar breakfast that seems more like a bunch of frozen breakfast foods because nothing looks or tastes fresh. Im convinced theyre fake eggs and Ore Ida frozen breakfast potatoes.
There was a huge puddle in front of the green veggies that looked like it had been there for a while. Stocking carts/​containers everywhere making it hard to navigate the store. It just does not look like they are ready to be open that early (8am).
Wont be going back in the AM. Harris Teeter offers a better fresher selection for the breakfast bar and I’m in and out. There’s always an open register.

I’ll admit that this review may be slightly biased because I really am not a fan of Safeway, but there were some good along with the bad. Overall, I think we can all agree that Safeway way overprices their regular priced items. However, the location of this new store is fantastic. If I have to shop at Safeway, I try to go to the Norbeck Rd. location or the Veirs Mill location if I only need 1 or 2 items. This is nicer than the Norbeck Rd. store and slightly closer for me.
I love that there’s a free parking garage rather than an outside lot. I do think they should have cart corrals inside the garage though, instead of just by the doors. It’s a large space and it could be a hassle for moms like me who bring multiple children to the store with me.
Let’s talk produce. Yes, they have a nice selection of in season items. However, it was hard to find what I was looking for because this section runs the entire width of the store. It was a little odd also because as others have mentioned, the organic produce was right smack in the middle of everything. It made it seem that the section ended with the organic, but it actually continued with the regular produce behind it. I do get it though. With this type of layout, it flows you over to the first aisle.
Other than the strange produce layout, the rest of the store made sense with the flow. The bakery section was large with a great selection. I also thought it was nice that they had a quite a few hot items including a wing bar/​breakfast bar and pizzas. I also appreciate that everything was located on one floor unlike the Harris Teeter store a couple miles away.
Ok, so Safeway is not my favorite grocery store but this one was pretty nice and I will probably shop here for last minute items often.

And incredible step up from the old Safeway nearby on Randolph Rd. Safeway has really been improving a lot of their locations, and this is no exception. While it doesn’t have the dimly lit, Whole Food-​like elegance of some of their other locations, it’s brand new, clean, impeccably organized and well stocked. The variety of unique items they seem to carry is unusual for a chain store like this. They had some intriguing drinks I’ve never seen before.
Aside from grocery shopping, it’s a great place for lunch. They have ready-​made pizza by the slice, a wings bar, and a Starbucks in addition to the expected salad bar. Their bakery is also really extensive and they have a huge variety of fresh bagels.
The produce section, however, had an odd setup and made it a little hard to find what you were looking for, but after a visit or two it probably wouldn’t be an issue.

This has to be the best location if I’m driving great parking from underground parking or even on the lot or on the side street parking it’s all available. Even if I was taking public transportation the subway is right on the next street best Safeway. The wing bar is one of my super favorites it’s so clear and bright so many different selection in each area. From flowers, bulk food, different tea, candy & cheeses ect. The people are so helpful & friendly every where I turn people are saying hello or can they help me I THINK IT WAS A GREAT THING putting a Safeway at this location

This has to be the best Safeway in the area.
Ever seen a breakfast bar before? $ 6.99/lb for their breakfast items.
The set up is different because of the location, they no longer have those crate/​bins for items. Instead they have it nicely stacked in a temperature controlled open shelving.
Because it is new, it is very clean and appealing which makes my shopping experience that much better.
I know that many feel that Safeway is a tad pricer than most grocery stores, which is true but I find their bakery items better tasting then most chains.
At this location, I also found the employees extremely welcoming and helpful. It was my first time here and I was lost and I guess they could tell. I had many employees come to my aide and help me find items.
A few drawbacks:
The organic section is in the middle of the other produce items, I didn’t realize I had to walk around the organic section to continue to the other side of the produce.
Starbucks: The worst tasting Starbucks drink. I find this almost common at a lot of the Starbucks inside of grocery store but this location missed the mark. I had no idea what I was drinking but I do know that it was not what I had ordered.

After my designated organic market, Safeway is my joint! This new location just opened up on Rockville Pike not too far from Twinbrook Metro. it’s adjacent to an apartment building that is currently under construction.
For the drivers, there’s a huge parking garage with an elevator & a small designated pick up space for your To Go /​Call In orders. For the pet lovers, they had a Mobile Pet Grooming onsite… not sure if that’s a daily service that will be offered.
The store is a corner unit space with a pretty good size layout. As soon as you walk in you get hit with the floral department with the florist to your right.
All departments were nicely set up & items were stocked in perfect sync. The massive offerings of organic, gluten free (has a huge dedicated section), kosher, & bulk items was nice to see. There is another dedicated placement for the dry fruit/​seeds/​veggies dispensers, another one for fresh juices. & of course, there’s Starbuck’s located inside.
The Deli enormous with hot & cold bars (including a breakfast one), Sushi, Cheese & Olive sections & of course the fresh made entrees, including a decent amount of Vegan options.
The store has two entrances, 5 Quick Checkouts, but no Self Checkouts, a spacious Customer Service Center & very happy go lucky staff. My cashier was still getting acclimated as he didn’t have the Saver Stamps, yet no fuss on my end, as it gave me an excuse to stop by the Customer Service Center.
I got all of my items & few impulse picks, & was good to go. I made my stop by CSC to get my stamps & Ms. Danielle was on her A game. She was juggling 3 customers at once, & did it with a courtesy smile & quickness.
Glad to have a Safeway that’s a straight shot from the crib & can now ease up on my lunch break shopping.