Select Floors

I just had carpeting taken out of three bedrooms and a staircase and replaced with finished hardwood. Select floors did an OUTSTANDING job! They were easy to work with, the price was reasonable and finished floors were beautiful. I would use them again and give them my best recommendation.

I cannot say enough great things about Select Floors – I have owned many homes and renovated many and have dealt with many many contractors for installing and refinishing wood floors. Select Floors is at the top of the list. They do gorgeous work and a very fair price and their level of service is superb. They offer products and numerous price points and are great at recommending how you might go to best suit your home/​décor needs. I was really stuck in making some decisions on a new floor installation and they were patient and extremely helpful in guiding me through the process and NEVER pushy. Gene (one of the owners) and his brother Jorge run this like the family business that it is and this shows through in all levels of their service.

My work with this installer is somewhat dated, four years, but there’s an advantage, I think. Work has stood the test of time. Select Floors was a referral from the home design company, they let me work with them independently which was a plus, the money I saved could be used for the wood floor selection. The first installation was oak tongue and groove for a massive loft room. Expert left a few samples on the plywood floor so I could see the various shades for the stain, was most helpful to see how exactly it would look for the light in the room. They did that room and the stairs, first class job, excellent result. From there ‘we’ did the basement floor. Using what they suggested, the material was able to go directly over the concrete floor. My understanding is that it could be sanded if need be, so far, thankfully haven’t needed it. It’s called a ‘floating’ floor meaning it doesn’t need a sub-​floor. Liking that so well, I had Expert install parquet floor tiles to a small guest room. What was great was that I didn’t have to go to their showroom… I picked up some samples from Big Box and they knew exactly what it was and matched in color and design. Expert, right? Another thing to like about Expert is that the salesman/​foreman showed up for an inspection each of three times. I showed him a problem I had with a marble threshold by a bathroom door… he installed a wood strip to match up so no more stubbed toes. No charge. Nice. The fellas who came to install were very good, efficient, picked everything up and swept. I tipped them each time, in deference to sore knees… that’s tough work. Now when I see an Expert panel truck in a neighborhood I’m visiting, I think, ‘Lucky you’.

Let me first state that I have not actually had worked performed by Select Floors. However — I have seen work that they have done, and it was beautiful. A family friend had them install their new floors and we were very impressed when we went over for Thanksgiving dinner. Now that I am in the market for new floors myself, they were one of the companies I called for an estimate. And of all the companies I called, I was definitely most impressed by them.
They are not the cheapest, but they also aren’t out of the range of reasonable compared to the cheapest, and I believe the expertise, patience, and care they bring to the table more than qualify for the higher price.
Marcus, the owner and vice-​president, came over to do my estimate. He was afraid he’d be late because of the rain and called me 3 times in the morning to keep me posted on his progress. Ending up arriving precisely on time. :) Learning that this was my first time with doing something like this he spent a while answering every question I had, and explaining all about the process and the different materials. He was very patient and seemed passionate and committed to his work and its quality. I also need to replace the closet doors in the room that needs flooring, and if I don’t do it before the floors, it will cause a gap in the boards later when I do get to it. He told me «well of course we’ll come back and take care of that when you replace the doors.» I assume there would be a small charge for that (although he didn’t mention one), but I was impressed by the fact that he would be committed to making sure the job was finished completely, even a year later and because of my making another change, he would come back and help with the last details.
A week or so later I went over to the store to check out possible flooring choices — to see the one he had priced out for me, as well as see what else might work — and the staff in the store was just as patient, knowledgable, and committed to getting things done right.
My only regret is that I believe I am going to actually do the floors myself, and I won’t be able to hire them. I hope that by posting this review here someone else will be able to give them business that they definitely deserve!