Shapers Salon & Spa

I moved to Rockville, Maryland in August, 2011. For the past 4 ½ years I have spend a great deal of money going to numerous Eyebrow Threading places in the Bethesda, Rockville, and Gaithersburg MD area. These places even though I took a picture of the eyebrow shape and thickness that I wanted totally destroyed my eyebrows by thinning them out it took months to grow them back.
This place by far has been the only facility where the lady actually listened!!! I showed her a picture of the eyebrow shape and thickness that I wanted. She was patient, personable, and kind! So thank you! Like I promised you I would write this review and I will be your customer as long as I live here in the state Maryland! I’m giving you five stars ^^^^^

I’ve been getting my eyebrows done here for 12 years! they do the best threading if you are not a fan of wax or haven’t tried threading for hair removal then I would definitely try this place out. $ 11 for your eyebrows isn’t too bad.

To the point. I’ve been looking for a threading spot and glad I found this one. The store is not immediately visible but the service was quick and the place was cleanly. I am happy with the results.

I’ve been going to Shapers for eyebrow threading for several years. I have very sensitive skin, and find that I have much better results with threading than with waxing (less redness, no ingrown hairs). The only time I’ve had to wait more than 10 minutes was on a Friday afternoon — otherwise, I can usually walk right in. All the ladies have been wonderful, and I’ve never had bad results. At $ 22 for eyebrow, lip and chin, you can’t beat the price.
I noticed one of the reviews suggested that Indian customers got better service than non-​Indians. I’m not Indian, and I have always been welcomed and treated very well at Shapers.

Quick service since it was empty. She did a thorough job but it hurt like hell! I’ve been getting my brows done for a long time so I know the pain! She switched to a «fine» thread that didn’t hurt as much– wondering why that isn’t used all along! Convenient location next to Patel bros made it a very efficient afternoon trip for me!

After my eyebrows had suffered from poor wax jobs, I decided to try threading. After searching for a place in Rockville, I decided to give Shapers a try. Although threading was definitely a new (and different!) experience for me, I’m pleased with the outcome. Although it was difficult to find Shapers, I was treated professionally once there. The woman who threaded my brows did a meticulous job and took her time with me. For $ 11, plus tip, I’ll be sure to return!

Nestled in an unsuspecting low traffic shopping strip next to Montgomery College rests the wonderful Shapers Salon…
Been coming to Shapers for over 10 years! I am long overdue on a review of these lovely talented ladies!
They always welcome me warmly and thread my eyebrows to perfection! Each woman takes her time in her craft and I’ve never been disappointed! So happy to have this little gem so close to home and I wish more people knew how good they really are!
For as long as I reside in the area I will be die hard loyal to Shapers!

Came forthreading here for the first time. Very good service, they attended me as a walkin right away. Lady did a good job with eyebrows!

I had a terrible experience with eyebrow threading today. I told the lady who was there (she was the only one at the salon in the afternoon) that I didn’t want my eyebrows too thin and was only looking for clean up but instead she didn’t pay any attention to my instructions and now I am stuck ridiculously thin eyebrows. She also ruined the shape of my eyebrows and I had some great eyebrows. I told her that she had treaded them too thin and she was absolutely unapologetic about it. I was so mad at her but didn’t say much as she was pregnant and I felt bad shouting at a pregnant woman. I paid my dues without any tip and left. However, in the last six hours, every time I look into the mirror my dissatisfaction only grows. It will take my months to get them back to the full-​thick brows that they were. There is absolutely nothing I can do to fix them and they are right on my freaking face! As you can tell I am extremely dissatisfied and would definitely not be returning here.
Unless you are a regular here and already know the person who is threading your brows I suggest you make sure that they are up to the job. Else you will stuck with some horrible eyebrows just like me!

*****3.5 stars*****
I usually come here to get my eyebrows threaded since it is pretty close to where I live. They do a good job shaping/​cleaning up your eyebrows. However, if you are in a rush, this definitely is not the place for you to go to. Threading takes about 20 minutes. Other locations can do just as good of a job in half the amount of time. There is usually only two ladies working the threading stations at a time, so depending on what time of day you go, you can be waiting awhile before your turn is up.
BTW– they do not take AMEX despite what the signage says on the door.

This place used to be my «go-​to» for eyebrow threading. However, the last two times I have been there a new younger woman has done my eyebrows & she totally ruined them. The first time the shape was off; one of my eyebrows didn’t match the other. And the last & final time I went she left wax in my eyebrows, totally took off the end of one, & was rude & unprofessional. Perhaps the women that have been there a long time could do a better job but don’t EVER get the new young girl if you go.

Quick and painless wax! Not the most friendly customer service, but it was quick, cheap, hassle free and relatively painless!
Would not mind coming back here for threading :)

Love it!!! Just went there to do a full face threading and only $ 27…I love coming here and staff is friendly!!!

I have only gone to get threading done, I don’t think I would go for anything else. They do a great job with threading. They are fast, and I have never had to wait. It is a bit weird where they are located and it is also weird there is never anyone else there but I have had a good experience. Again I wouldn’t go for anything but threading, it isn’t the cleanest place. So far it has been good though.

Used a Groupon for a facial. When I arrived on time for my appt. the place was closed. I went back 15 minutes later and the technician was there.
The room was so cold and I had to ask for a blanket. The table was in a room meant for other purposes. It was dirty and very unattractive. She didn’t talk to me during the whole service! She was rough and fast and the experience not the least bit relaxing.
The bathroom had dead water bugs on the floor. I will never go back!!!

The price and the quality of the work on the threading of my eyebrows was great. Zareen was $ 11 and she did a fabulous job on my eyebrows. The place is not the most attractive, buried behind a swim school and then an Indian grocery store. It’s also sort of weird every time I’ve been in there there have been no other customers. If you can get over the strangeness of the place than it is just fine.

This place is gross! I’ve gone twice and both times the woman threading my eyebrows was chewing on her lunch, breathing on me. Other times, I’ve called and if you do so around lunch time, they pick up the call, don’t answer, hang up and keep the phone off the hook. I bought a Groupon and they did not honor my appointment, they would not keep the appointment I made with them, and finally they just blew me off. Not Worth it!
UPDATE: (more bad customer service)
Email from Shapers 5 months later:
«We never had a promotion through Groupon so far. We are in the location for more then ten years and never had any such complaints from our other esteemed customers. However I am open to any suggestions which can make my customers happy.»
so they took my money and then called me a liar. My response:
Are you for real?
So so sorry, you are correct, it was NOT a Groupon, it was a Living Social deal. Do you remember that promotion? I can send you a copy of my UNUSED voucher to refresh your memory… It took you FIVE MONTHS to address my complaint? You didn’t keep the appointment and did not honor the voucher, and now you insult me by trying to discredit me?
I’m SO glad you have lots of competition now. Disputing a customer’s dissatisfaction is not going to generate more business — so go breathe your goat stew on your remaining esteemed customers and I’ll take my money elsewhere.
How rude.

I recently moved to Rockville and I was looking on Unilocal for a closer eyebrow threading place than Threads in Bethesda, which is a great place just a little to far for eyebrows. The young woman who was doing the threading at Shapers Salon and Spa did a wonderful job on my brows. I was a little worried about it after reading the 3 star review but I wanted to give it a shot. I was very pleased and will definitely be a regular customer!
My advice is:
1. If you live closer to Bethesda go see Jess at Threads.
2. If you live in Rockville and want awesome brows go to Shapers Salon and Spa.

I went here with a friend who is Indian. We both had our eyebrows threaded by the same woman. She went first, and the woman spent nearly 20 minutes working on our brows. I was so impressed! I mean at the mall they barely spend 5 minutes!
Then it was my turn…
I’m not indian.
She was done in 5 minutes.
I had to ask her to pull out 3 hairs that she missed.
The good news is it’s way closer to my house than the mall, and it was only $ 11. And it was slightly better than the mall.
I’ll try another person next month. I posted their menu of services.

I wanted to look for a salon that does eyebrow threading but didnt want to do it at the mall. Saw the review and since it was close by, I decided to check it out. The salon did not look like much from the outside, but the girl did a really good job with my eyebrows! She was quick and it was inexpensive too ($ 11). I am definitely going there from now on!