Studio 355 Hair & Day Spa

I’m pretty particular when it comes to my haircuts as I usually know exactly what I want. The stylist listened and followed my instructions. Although my hairstyle is pretty simple and plain, the cut was still precise and even. I would have returned, but the prices were a bit over my budget. ⁷⁄₂₀₁₂

I had kept this as a secret for a longtime because I didn’t want to share my aesthetician, Enna with the world but sharing is moral.
I have been going and following Enna for years now due to the fact that she is the BEST around and I can’t get enough of her magical powers. Even though the spa where she works, Studio 355, is not close to where I live but still I go for my facial treatments there and pass-​up other spas in my area because of Enna.
Believe me after every facial treatment my face looks and feels instantly hydrated and visibly more youthful. I swear my face looks and feels at least five years younger and I get tons of compliments about my skin. Enna is very professional and personable. She is an expert and knows a great deal about skin care. She would patiently listens to my skin concerns and then targets all areas of concerns. She takes her time and is very thorough with my treatment. The icing on the cake is that while my mask is on she soothingly rubs my neck/​shoulder/​hands, which is very relaxing.
Enna, you’re the best — THANK YOU!

This salon used to have some great hairstylists who have now moved to L’or hair salon in King Farm. Check them out!
Previous to the move, this salon was amazing and offered great customer service.

Although the nail technician who did my pedicure was on the phone essentially the entire time talking in a different language, she did an amazing job. I’m not someone who needs small talk and handholding during the process, but just a heads up for those who may not like that.
She took her time with the leg massage, did check with me to see if the water temp was comfortable, and HOLY HEATED MASSAGE CHAIR, girls, it was unbelievably luxurious. The salon is upscale décor, a decent ambiance once you get past the hair cutting area, and there are about five chairs in the back just in case someone wanted that info for a group get together.
My feet have never looked or felt better at the end of the job, and my toenails are still perfect a week later — I’m ready for summer!
Though I think it’s kind of on the pricey side and I only checked it out because I got a gift certificate for my birthday, the chair alone is enough to have me considering a return trip. Another tip — parking is a little confusing so plan ahead to arrive a bit early for your first visit to allow time to get oriented, but they have delegated spaces for each business in that little strip in the garage.

Where to begin? I first visited Studio 355 in November after discovering a coupon for $ 100 of services for $ 50 or something along those lines. I got an upper lip wax, manicure and pedicure. The wax was just meh, it hurt and left my usually sensitive skin pretty inflamed afterwards. The manicurist Angie was all right. She gave me a cool black and gold design for a Steeler game I was going to with my friends. The pedicure had the same design but was quite mediocre… the tools were not clean and the basins were pretty old and dingy. Also, Angie is very nice but talks so much that a normal 45 min pedicure took twice as long.
I came back today to use a Groupon for a shellac manicure and spa pedicure that had expired. I used the paid value for an express pedicure. I was told it would be a half hour but I got Angie again… it was over an hour! She was not too happy about her job there and complained for over half the pedicure about how she doesn’t get paid enough – bad customer service! I felt bad for her but wondered in the back of my mind, does she say this to everyone to get more in tips? Who knows. The tools were once again looking like they had been used by others but what disgusted me was the fact that I was told the massage chairs weren’t working because management refuses to replace them. Well, a man came in for a pedicure about 20 mins in and his massage chair was working just fine! WTF! Then, Angie was trying to rinse my feet and the detachable head jammed and no water would come out. This salon has a lot of potential but right now, it’s just meh.

Just… ok. I bought a Groupon for spa treatments and called to book a facial and pedicure. The kind receptionist confirmed the time with me for my facial the next day but forgot to schedule my pedicure. Also didn’t take my phone number, just my first name. Odd. When I got there the next day, parking in the garage was very convenient and I walked right into the salon to the front desk. I was told i would be with Amy and was seated in the spa area. It was actually very serene and quiet which is commendable since the salon was very busy. Sat and waited for about fifteen minutes and met my esthetician who was in fact not Amy. Although the treatment began fifteen minutes late, it was very good overall. Only complaint is that it could have been more relaxing. She was very sweet but kept chatting throughout the service and that even though we started at 2:15, my 50 minute service seemed to get cut short since I was dressed and walking out by 2:45.
Pedicure was good.
Bottom line, I will not return. The facial itself was nice (if short) but not worth the extremely disorganized staff. Booking the appointment was confusing and during my appointment, I was given wrong information and noone ever told me where to go for each treatment, but I ended up wandering around.

Not returning due to extremely poor administrative services. The stylist may have been good but their receptionist/​admin staff is so poor.
One time I went with a groupon and because I had to wait an hour fir my service, the staff said she would give me a credit for my next visit. Did that happen? Of course not. She said they never give credits on Groupons so that credit was never honored.
Another time, I phoned to purchase a gift card for my husband. After two weeks, we still didn’t receive it (even though my credit card had been charged). When I called about it, they said they had not sent it to me b/​c they had forgotten to charge me for shipping? Hello? You could have called me to tell me that!!! And if you weren’t planning to send it to me, then you shouldn’t have charged.
Overall it’s just lowsy business management. It’s so bad that, despite the good stylist, I will never return there. They are thieves!

I’m actually a previous customer from Roxsan’s Day Spa (which is now closed) where I originally had my first brazilian wax experience with Eena. Ever since Eena diligently completed my brazilian I knew I was hooked with the whole waxing concept. I religiously went back to Eena until they officially closed Roxsan where many dispersed elsewhere.
Leaving my brazilian wax to the very last minute and not having time to go to my now regular Aesthetician, I called into Studio 355 hoping for availability. They quickly accommodated my needs and told me I would be seen by one of their Aestheticians, Eena. I questioned the name and thought it couldn’t be the same person since it had been over 6 months since I had last seen her. Eena immediately recognized me and asked how I had been. In addition to my brazilian she also did my underarms and upper lip. Eena is super thorough and I certainly missed her diligence. Without a doubt she is the best in the area.
Overall the spa is very welcoming and the staff friendly. The only confusing part was maybe the parking but there is also a garage available as you make a right onto the side road.

Having scheduled hair appointments here on two occasions, I can’t write a favorable opinion for the money spent. In both instances, my hair was quite long and I was open to change. I gave general direction on what I was hoping for and what had looked very good on me previously. What I found is that I was no more pleased than if I had gone to a mall chop shop. This last result is uneven and clear mistakes. I emailed the site requesting that a manager contact me since there are corrections that I can’t overlook or go without. I’d rather not specify my stylist, but the experience is not money well spent.

I tried these folks on a Groupon last year and I have been going back ever since. Sung first worked with me to fix my color and redesign years of neglect. I have a very hectic schedule and often show up with no appointment. I have not been turned away in four times with out appointments. When Sung was out of town Paul took care of me. There showed up close to closing and several people stayed until I was finished. On top of that. I had a problem with my car. Paul, the receptionist and another stylist stayed with me an hour after closing. Then Paul gave me a ride so I could get home.
Finding someone who does hair well is tricky. Finding 2 in the same shop is great. Add on to that they are «good people, and you have someplace special. Oh! And the shampoo lady is wonderful too.

I went in with a Groupon and definitely didn’t notice that it made any difference. Angie did my gel manicure and pedicure and did an amazing job. The woman is a perfectionist, which is what you want in a manicurist :) The only thing is that I was there for 2 hours, which seems excessive. I don’t know what took so long though, I was seen right away, at my appt time and she wasn’t slow. I’m still trying to figure that one out actually. But overall, an excellent experience. Bonus points for having a parking garage that leads directly into the salon.

2.5 stars
I think I had the same issue that others noted especially in regards to coming in with a Groupon — the service and commitment to the customer just wasn’t enough to wow me or get me back in the door. I was actually holding off on writing this review because I still have a credit there left over from my Groupon amount, but contrary to my entire normal personality I still haven’t gone back to take advantage of those leftover funds and probably never will. It wasn’t so much that they did anything egregiously wrong, but more that I left underwhelmed and generally unimpressed.
I should first say that I had a terrible time trying to schedule an appointment at this salon. Yes, my schedule is difficult, but I was not the only one messing up here — there were back and forth interactions on the appointment numerous times, and a fair number of them were mistakes made by the salon. I finally scheduled an appointment for a hair cut on a weekday earlyish in the morning and went on my merry way.
When I got there, surprise surprise, my hair stylist was not there yet. Okay, fine, it’s kind of early. So I waited. And waited. And waited. All told it was somewhere in the vicinity of 30 – 45 minutes that I waited until she finally arrived. When she did get there, she was very nice, friendly, cordial, all those good things. She washed my hair herself and gave me some good tips about more effective ways to wash and condition my hair. The chairs were kind of old and there was a giant pile of cleaning stuff covering the whole chair next to me, which was a little weird, but we’ll let that slide.
Then we went over to work on the haircut itself. I didn’t want anything complicated, just a small trim on the base and overall to make layers. Should be pretty cut and dry, right? Well, apparently no, because I ended up with what I guess I would describe as a taper cut? Essentially, she cut the front parts of my hair shorter than the back parts of my hair, but didn’t make layers all the way around or frankly at all in the back. I couldn’t really tell that it was a problem until my hair was completely blow dried, and even then it was hard to tell on the spot because a) it’s the back of my head, and b) the blow dry (since I never normally blow dry my hair) always tricks me into thinking my hair looks nicer than it really will without the blow dry.
When I got home I realized that she really hadn’t done what I wanted, but the place is kind of trek for me and getting an appointment in the first place was so hard that I knew I’d never get one again to fix it. So I just left it alone, but I was pretty disappointed that I spent even the discounted rate on that cut. Probably won’t be going back here anytime soon, if ever.

I failed to mention the name of my stylist in my last post! Sung is an absolute genius! It has been so hard to find someone with his skill and attention to detail.
He is up to date on the latest trends and he listens to exactly what the customer wants. I’m hooked for life, I will definitely be returning to studio 355 for more cuts and treatments with Sung. I highly recommend him, especially for people with long/​difficult hair. I can’t praise him and this salon enough :)

This was my first time here. I was a customer at Roxanne Day Spa in White Flint Mall but they closed and recently joined with Studio 355. The lady that did my Brazilian was very nice and I was seen right away, that was about the only good part.
Halfway through my waxing I realized she was using the same applicator for the entire waxing session… at Roxanne they would use a new stick each time it was dipped in the wax (LIKE YOUR SUPPOSED TO). It didn’t look like she threw it away afterwards either, so who knows how long that same stick had been used… I’m trying not think about it. How disgusting! The container that the wax is in was also an eye sore… it just looked dirty with really old dried wax around it… I really wished I had noticed it before she had started because I would have just left. That is extremely unsanitary and I am praying I don’t get a bad reaction or worse an infection. I understand Studio 355 is mainly a hair salon but they have always done spa services. Very disappointed because I had been going to Roxanne for over 2 years… guess I will have to find a new place to get my Brazilians done now

I had two services there — hair cut and leg wax. The stylist Sung was great! I loved the cut he recommended and a month later still looks fresh. But the leg wax was traumatic!!! Not only did she (don’t remember her name) apply wax with the same applicator the entire session (re-​dipping the applicator into the wax over and over again) but she went over the same sections of my legs two and even three times. My skin was beet red and sensitive to the touch. I think I was in shock because I couldn’t bring myself to say anything. Afterwards I worried I was going to get an infection. Luckily, I didn’t but still very unsanitary.

This place is top notch. They really pay attention and couldn’t be sweeter.
Does anyone know where Jennifer went? She gives the worlds best facials. I miss her terribly!

I’ve been here twice before for haircuts and once for a facial. For this review I’m going to primarily focus on the facial.
The salon is very clean and the front desk staff is always very friendly. I called on a Saturday and was able to book my facial for the next day which is always much appreciated. When I made the appointment they asked which facial I was interested in and I specifically said the «355 Power Hour» treatment which is listed on the website for $ 85 for 60 minutes.
When I checked in no one mentioned the type of facial and I didn’t think much of it until after Maggie, the woman doing the facial, had examined my face and started the facial itself. It was at that point when she was rubbing lotions and such into my face that she started saying they’re using a new type of all natural product and it would be $ 95 for the one hour. I told her the new type of product didn’t matter to me and I’d like to just stick with the $ 85 one. She then said that was no longer available and that her and her services were new so they weren’t listed but they «were working on it.»
Although she did a very good job I didn’t really appreciate discussing pricing and such after she had started the facial. That is the time I like to start relaxing before the extractions begins. I also wish the front desk staff had let me know when I booked the appointment or when I checked in that the type of facial I wanted was no longer available and the price would be more.
The facial itself was good. Maggie did a nice hand and arm rub-​down as well as a scalp massage. She also spent a good amount of extractions which some salons skimp on. Overall good but for the price and what I received I’m not totally sold on coming back again for another facial, especially with so many other places in the area that offer facials.

The staff at the front desk are always pleasant.
I’ve had my hair cut twice by Kyrie and I really like what she does. Her expertise is in thick hair. She is a pro at thinning out my hair so it’s not so heavy. I usually keep my hair long, add to that the thickness = really heavy hair. My hair is always soft and bouncey when I leave her chair. Just the way I like.
The only gripe are the prices. They charge me $ 85 for a shampoo & cut! More than I’m used to paying but sometimes a girl just needs things done right. The price might drop my rating half a star but the service and talent are pretty darn good.
Oh by the way, there is free on-​site parking. It’s sort of a hidden driveway off to the side of the bldg, which takes you to the underground lot. My first time there I had to circle the property twice to find it.

Still as good as it gets. Like I mentioned in my previous review, I drive all the way from Clarksburg to have Eva cut my hair and she’s been doing a great job for 5 or 6 years at this point. She even did my hair for my wedding a few weeks ago. For what you get (which is an awesome haircut – every time) it’s worth every penny. She is a true professional and a fantastic friend. I would recommend her to ANYONE. And I have. Multiple times. Just as my sisters or mom or fiancé… the list goes on. :)

I got a Groupon deal for a Shellac manicure and Classic Pedicure. The salon is nice and clean. Nancy did my manicure and pedicure and she was awesome and really nice. My Shellac nails LOOK amazing. This was my first time having Shellac done and I am so glad I did. No regrets! My only complaint is that the salon had a miniscule selection of Shellac colors. I know there aren’t many Shellac colors to begin with but this was crazy — I think there were like 5 colors. I know that there is a gray Shellac shade called Asphalt and they didn’t have it or anything in the gray or blue range. Just a few pinks, a red, and a nude. I would definitely go back to Studio 355 but I will make sure they have the Shellac colors I want (or I will bring my own)
I highly recommend this place and I highly recommend Nancy.
p. s. every staff member I encountered was really nice and helpful