The Cakery At King Farm

I have been trying to get a reimbursement for $ 50, due to an overcharge, for over 9 months — the manager said that he credited my credit card and it never happened.
Would really like my money back.

My friends and I were in the area and were craving a sweet dessert. One friend said she knew of a cupcake place nearby but havent tried it so we found a groupon and gave this place a shot.
I got eight cupcakes of different varieties — red velvet, strawberry, lemon, and salted caramel. Experience and feedback:
1) cupcakes were not decorated consistently, seemed like an amateur baker or a close friend who likes baking decorated them. They were not consistent in size like other places.
2) all of the ice cream was disgusting as if from the grocery store. Red velvet especially did NOT taste like cream cheese frosting.
3) the cake portion tasted similar to something anyome could make from the box.
4) like another reviewer said, they give you a regular plastic grocery bag as well as not so cute wrapping/​designs.
5) we came here on a sunday. My friend wanted a banana split and they were out of bananas. She settled for a sundae –they were out of syrup. For a cupcake/​ice cream place how do you run out of staple items?
Honestly I think the owner is someone who really enjoys baking and I think its great they are trying to pursue their dreams. However I didnt finish the cupcakes at all and think as another reviewer said — they would not last on cupcake wars.

Purchased a Groupon on the 3^rd of September. I was interested in purchasing a cake for a small party we had that weekend.
Called about 8 – 10 times but no answer and no call backs. Same thing the next day.
Then I said, ok I will save it for my wife’s birthday on the 16^th. Once again called several times on teh days leadign up to he rbirthday and no answer and not a single call back.

Please don’t waste your money.
To be fair, I tried this place a second time — and yep, still bad.
I like a good cupcake — I wouldn’t even rate these as edible. We ended up throwing some out — even the children wouldn’t eat them!
The cupcakes were dry, tasteless.
I had a white chocolate chip with whole non-​melted chips in the cake — how does that happen? Shouldn’t they melt when you bake them?
HORRID!

Bought a groupon, and it was worth it. Picked up cupcakes didn’t try the icecream. Wife loved the red Velvet, I liked the Salted caramel and Strawberry.

Customer service is TERRIBLE!!! since we live in King Farm, my 5year old and I was thrilled to have an cake/​ice-​cream store in this area. The older man who is probably teh owner is pretty nice. Though he ‘s hardly around, the other servers are mostly grumpy and terribly impolite! As for the flavors, i think most of the reviewers got it right– grocery store cupcakes and ice creams are better!
I would not recommend this place to anyone.

I visited the Cakery the other day. At first I was excited since the location is close to where I live (King Farm). The ambiance and service are all fine.
The ice cream was mehhh! Too soft for my tastes, more like soft serve than real ice cream. I’ll take a thick, rich Haazen Haz over this place any day.
Finally, the girl working behind the counter used her *bare hands* to scoop and handle my ice cream and cone. After rubbing her nose, she took my money, gave me change, then on to the next customer (never ever wearing gloves or washing her hands). Grosss!
I’ll take my business elsewhere, thank you!

I bought the Groupon to give this place a chance, but that was a major mistake. I had them create a dozen cupcakes for my boyfriend’s birthday. First I contacted the site via their website, and I had to call them 4 days later in regards to my order because I never got a response. Then when I finally called them, my order was created. They promised me fondit on each cupcake in a certain color that said Happy Birthday. When I got the cupcakes, it was clear they only make what they want, not what the customer asks. This was the worst cupcake job I have ever seen. They spell happy birthday and his name and spread the letters out on each cupcake. May I add, in the wrong colors. For example, one cupcake said Bi. Is that really appropriate? Anyways, when I had a problem with them, the manager who wrote the order said this is what I wanted. He said my bf would like them, in a sense that he would know what he likes more than I would. He was so rude! He wouldn’t fix the cupcakes and I was forced to give them to my bf in the condition they were in. I received Georgetown cupcakes from my bf for my birthday and they made them perfectly. Plus the fondit was free. They made me pay 15 dollars extra for the crap I got. No refund. Nothing. Also, while I was there, another lady was getting a cake. She wanted one that said #1 Mom with raspberry filling. They couldn’t confirm it had raspberry filling, and it had Happy Mother’s Day on it. It is obvious that this company does what they want and have no regard for the customer.
There is a reason why they keep having groupons. Struggling with keeping customers due to their poor service. I rarely write reviews on places, but the other people in this area need to know what they sign up for when they call them or walk in the door.
My suggestion, go to Georgetown Cupcakes in Bethesda or Lilly Magilly’s at the Washingtonian Center in Gaithersburg. Great cupcakes and other cakes at those bakeries!

I was so excited to try the Cakery’s ice cream & hoped cupcakes improved from prior visit. My most recent visit (5÷4÷13) with Groupon in tow-​the very helpful staff invited me to select cupcakes, ice cream or a combination. I sampled several ice cream flavors-​purchased «Carmel Caribou» (vanilla ice cream w/​carmel chunks) delicious.
The cupcakes (see photo) look delicious & inviting-​the «guilty pleasure» (brownie based with satin smooth chocolate frosting) actually was moist real chocolate flavor.
Yes it tasted good. Unfortunately the «marble» (yellow cake w/​chocolate chips, white frosting w/​dark chocolate drizzle) cake was dry, crumbly & frosting overly sugary like prior visit. Ice cream worth an occasional visit.

So weird! They have a great location, cute store front and they just can’t get it together. I went with a friend the other day so she could get some cupcakes and ice cream. Huge ice cream portions but the cupcakes looked EXACTLY what you would get at a grocery store. High piled piped frosting, very uninspired. We brought a cupcake home, took one bite and threw it out. Tasted just like a packaged cake mix kind of cupcake. Wish they would change their recipes (or box mixes) and figure it out.

I have only ever gotten ice cream here. The first time several of the ice cream were covered with freezer burn, so I chose one that wasn’t. It still tasted freezer burned. The second time I ordered a hot fudge sundae. The warmed up the fudge in the microwave because the warming machine wasn’t on. Gross. The last time, I thought okay they have been open for a year now, they must have improved. Nope, got some gross sherbet. I will never go again.

I am also a bit confused by the negative reviews. Perhaps the reason they have the groupon and Unilocal deal is they have stepped up their game and want customers to know about it. We ordered a dozen assorted and the flavors were great and very unique. Things like mint chocolate chip and butterscotch.
I am also very wary of American bakeries that just taste like grocery stores or overly sugary and overrated/​overpriced cupcake bakeries. I prefer the korean bakeries almost all of the time as a result. This place held up well. They were nice on the phone and in person as well. Nothing over the top or too crazy but good and just like I like the cupcakes. I can’t vouch for any of their other products but a good place thus far.

I was very excited to find this store! When I went in, though, they only had 3 varieties of cupcakes available — two of which I didn’t like. I got a chocolate one with the buttercream icing and I was terribly disappointed. The frosting was way way too sweet and kind of waxy. I didn’t even finish it — and I always finish a cupcake! The cupcake itself was not moist, it was hard. The student working the counter was ok but not well trained. Quality: Mediocre, Selection: Poor, Service: ok — overall, I’d get my next cupcake at the Safeway around the corner — they’re much better.

The smell of freshly baked cake fills your nostrils as you enter into The Cakery, but I’ve had better cupcakes… at the grocery store. Harris Teeter, Giant, Safeway. You name a grocery store, their cupcakes are probably better than The Cakery’s.
On the nine or so flavors they had available, I decided on the black & white. Chocolate cake with Oreo cookies mixed in with vanilla butter cream. Can’t go wrong, right?! Wrong! The cake was semi-​moist and I could barely taste the Oreo pieces even though there were a couple large chunks mixed in. I couldn’t even really tell I was eating a chocolate cupcake. The vanilla butter cream was very waxy and left a weird taste and feel. Didn’t taste homemade at all, in fact the whole cupcake tasted like it was from a box. For the price, the cupcake was pretty small too (smaller than what you’d find at other cupcakeries).
I also tried some of the raspberry yogurt. Yikes! Tasteless and not tart at all. Tasted like it was sugar free although it didn’t state that it was. Not good at all. They offered about eight flavors, with a whole case empty.
Eh.

I love the Cakery! It’s worth five stars for just the amazing smell when you walk in the front door. I’ve ordered multiple cakes with very little instruction (ie. I need a baby shower cake for my sister, we don’t know what she’s having and the theme is «baby») and received AWESOME cakes in return. Seriously awesome.
I really recommend their red velvet cupcakes. Also the white velvet… and lemon… and pumpkin (when they have them) and birthday cake. Seriously though, the red velvet is really good. Thick cream cheese frosting and little chocolate morsels baked into the cake. They also serve hand dipped ice cream — perfect for a hot summer night!

I love cupcakes and I don’t think it is THAT hard to make a good cupcake. But I just got a cupcake from The Cakery and I couldn’t believe it. I got a mocha chocolate cupcake and my friend got a brownie. The brownie was stale and I didn’t taste any cocoa in it. The cupcake was the really bad thing though. I thought I was getting a mocha cupcake but you couldn’t taste the chocolate flavor and absolutely none of the mocha flavor. I didn’t taste coffee at all. Someone messed up on this cupcake because it just wasn’t good. The icing was bland and overly sweet. Had no buttery taste and I think somehow someone spilled a little bit of mint flavoring into the icing when making it. I don’t think it was a mint flavored cupcake. The did have mint chocolate cupcakes and this wasn’t it. This had a tiny aftertaste of mint.
I’m sad that it was so bad but I’m glad I at least tried it. I hate to be so negative but I am definitely going to pass this place up unless I want giffords ice cream. No more cupcakes or cookies for me.

Picked up a dozen assorted cupcakes today. The cupcakes were cute and tasted bettter than grocery store cupcakes but nothing special like Sprinkles or Georgetown Cupcake. Young guy was helping me he was friendly and i asked him to pack 6 in each box. They also sell Gifford’s ice cream.

Wow, this place makes the mom-​n-​pop places look bad. No one wants a chain cupcake, we want a place that is unique, friendly, and of course, unique taste to stand out from all the rest!
My fiancé went to redeem a «group on now» that I purchased (12 cupcakes for $ 15). On the link no where did it say I would need to call ahead. When my fiancé showed up the employee was not pleasant at all and gave him crap for not calling ahead. It’s not our fault that there was no writtent instructions to call ahead. On top of that, the cupcakes are small and seem very generic. I should of just make them myself and would have saved me $ 15, oh well.

I called 2 days before to order a dozen assorted cupcakes. I used my Living Social voucher and had to pay tax on the cupcakes which is fine. The cupcakes were cute, fresh & my kids enjoyed them. Nothing spectacular nor was it horrible.

I can only speak about this place from the quality of the cupcakes and the level of service over the phone. I bought a living social deal for a dozen cupcakes for $ 14 which is a good value in general compared to the boutique prices you generally pay.
Even though the ad said to call 24 hours in advance I called day of and asked if they had any shelf products. I called about 10:30 and left a message. I looked at their website which said they don’t open until 11:30. I also didn’t see any flavors listed of cupcakes on the website, just photos.
In about two and a half hours later I called back. A nice older man answered the phone and was very kind, even though I could tell he didn’t check his messages yet. I think he’s the owner. He told me the variety of cupcakes and said for this promotion he doesn’t have to receive 24 hours notice. He told me he would put together an assortment of cupcakes.
Later my boyfriend picked them up. He said the man was nice and didn’t charge the sales tax not included with the value.
The cupcakes are tasty but nothing amazing. The frosting had a lot of variety and the cake was mostly generic that most decent or semi-​decent bakers could whip up. In general, it is hard to make an incredible cupcake and after tasting a variety, I’d say they’re decent at best. They also didn’t look as amazing as the website photos.
The overall:
Customer service: 4 stars (but never went to the store)
Quality of cupcake: 2.5 stars
Overall: 3+ stars