The Clean Air

After living in our house for 6 years, it NEVER dawned on me to clean my air ducts. Until my freind that have bad asthma, always choked when she’s coming to my house, told me that I need to clean my duct syste.
I’m so glad I called this guys!!!
I spoke with Leo over the phone and he explained me everything in details how the process works. They came, they cleaned and just like that I could instantly feel myself breathing clean air — just like the name of the company!
I wish I would’ve called them years ago.
Thank you very much. Very recommend company!

I had work done on the house recently and drywall dust is everywhere. I have 2 HVAC systems and purchased 2 Amazon local vouchers. Even though it says I can only use one at a time they did both units the same visit. Scheduling the appointment was easy.
The techs were very nice but their vacuum had the same small, round dust brush my vac has. I was expecting something like the big green brush in the pictures associated with their Unilocal page. There was plenty of hose and I’m sure the vac would have sucked up plenty of dust if the brush touched the vent sides. They opened and vacuumed most of my vents and the dryer. I didn’t say anything about the vents they didn’t clean since I don’t think their brush did much of anything in the first place.
I got the hard sell once they opened the furnaces. They showed me mold growing on the coils of both systems and gave me a price to clean with hot water and sanitize. A quick internet search informed me that there’s always going to be mold as long as there’s warmth and humidity no matter what you do. Some folks use a UV light when it’s bad but mine didn’t look so awful IMO. I declined the service so the boss talked to me by phone about it. He tried to convince me how terrible the mold was and since the techs were there it would be better to do the service now. I declined again. I have lots of mold in my basement that needs to be taken care of. The itty bit in my furnace is insignificant to me. Even if it was awful and I wanted to have it removed, the inadequacy of their vac brush would make me look elsewhere for service.
I realized the techs are just workers and doing what the boss says. They probably don’t get paid much for hauling that machine around so I gave them a tip and thanked them for their effort. After they left I noticed the dust piles on the floor under each vent cleaned. I would have given them a little less had I noticed it earlier.

«my wife said she noticed a difference in her breathing after having The Clean Air come to our townhouse. We ended up getting services beyond the voucher only because our townhouse desperately needed more thorough cleaning then just vacuuming. I fell that the additional services and cost were reasonable and since my wife has asthma it was money well spend. »

The guys came out within 24 hours of calling arriving on a Sunday evening.

I bought a voucher from Amazon for duct cleaning and they came out same day I called since they had a cancelation. Leo was great to work with. I had some additional issues and they were fair and reasonable. They even went above and beyond to help me out.

Er mah gawd. Stay away!
I bought a voucher for services from Amazon. Let’s break it down.
1. Appointment was for 9am. They called around 9 to tell me they were on the way and would be there in 20 – 25 minutes. No show at 10. Called again and said they couldn’t find my house in GPS. I don’t live in new construction. They guy had an iPhone… BS excuse. They finally show up at 11.
2. Voucher states: Voucher valid for 1 system; includes cleaning of 1 supply duct system, cleaning of unlimited supply vents, cleaning of 1 return vent and duct system, cleaning of main supply trunks, and basic cleaning of 1 furnace and filter cleaning/​replacement if necessary (customer must supply filter). Which of these things did they do? None. They brought a shopvac, took off some of the registers, and vacuumed them. I know they didn’t get all the registers because some are quite high and require a ladder to reach (no ladder in sight). They vacuumed with a shopvac using the standard brush attachment (I also own the same attachment!). How were they going to get the entire home ducting system with a shopvac and standard attachments? They couldn’t. I repeatedly asked him to SHOW me how he was cleaning the inside the ducts, and he had no response. Womp womp. He said that required additional monies — see 3.
3. They tried really hard to up sell me — which is fine, companies do that. They told me how it looked like the ducts had never been cleaned. I just bought the house, so I don’t find that hard to believe; shockingly that is why I purchased a voucher for their services, you know, to clean the vents. However he tried to sell me things listed ON the voucher like main supply trunk cleaning. So the guy didn’t even know what was on the voucher and what services they were supposed to do. Then I asked how much it was, he then said he wasn’t even sure if he had the equipment to do it. Really?
4. Also what the heck is the company’s name? Voucher states ‘The Clean Air’. Website domain is
. Here it’s Home pro, LLC. Maybe they just keep changing the name because people leave bad reviews of their shoddy services.
5. Told the guy I was gonna leave a negative review online. He said go ahead. Thanks for your blessing Leo!

This company did not live up to its reputation. And it’s truly sad. What is worse is I called before purchasing the Amazon voucher to specifically inquire about the service, the process and a possible additional service, if I was dissatisfied. What I was told on the phone and what was delivered were two entirely opposing realities. Here’s what happened, below.
First, The Clean Air was scheduled to come out earlier this week. Less than half an hour before their scheduled time, I received a phone call indicating they had to cancel because of an issue with the motor in the machine they use. Okay, things happen. So, we rescheduled. We had to settle on Friday because of my chemotherapy infusion and related doctors appointments.
Friday, today, the technician came. He only brought a vacuum cleaner. I inquired about his process and he told me that he only vacuums the greatest and pushes the vacuum cleaner hose down the each duct as far as it can go. I asked about the machine that gets connected to the main unit in my above-​ground basement. The tech told me just could speak with his boss, so I called. When just inquired about the same, the one who answered the company phone said the machine about which I inquired was for commercial use only. I retorted that his statement was false, and that I had seen residential air duct cleaning in the past and I know the equipment used to do a thorough job. He did not even bring an agitation device, for Pete’s sake.
After I terminated the call with the office, the technician got on the phone speaking a foreign language I do not know. (I speak English, Spanish and limited German.) I advised the tech if he was to speak a foreign language, he should leave because it is rude an unprofessional. I told him how I was taught to handle myself when having to speak a foreign language in mixed company: excuse myself, hold a brief conversation, whenever possible, then return. He said he was speaking with his father. It is not my business or concern to whom he was speaking, but when you are on a job, it is also inappropriate to hold personal conversations on the phone in front of your customer.
Back to the machines, yes I know there are high-​powered portable machines that are widely used these days in both residential and commercial air duct cleaning, but if that’s all you’re doing, then say so. Even with the high-​powered portable machines, it is good practice to use the agitation devices.
In my bathrooms and in my storage room, the ducts are covered with grates that are screwed into the wall. The tech had to go to his truck to get his electric screwdriver. Again, unprepared. Then, when he opened the grate, he discovered nails inside facing each other. He said he could not get into any of those to clean because of «the screws,» as he called them. So, the job was not completely done.
Again, I am sorely disappointed with the service rendered. I do have the technician’s name, but am purposefully withholding said information at this time.
I also called and complained to Amazon Local, and they immediately refunded my money. Thank you Amazon Local.
Is this the level of service one can expect when using a voucher? Or is the level of service one can expect when requesting service in certain areas/​ZIP Codes of DC? Or is this the level of service one can expect when the two aforementioned are combined?
Piteous.
In good faith, I cannot recommend this company to anyone.

The crew and technicians did a wonderful job, they went extra miles outside the original agreement we had to fix the broken ducts. They even went further to call make sure their boss came. I am extremely happy with their service. It worth every penny spent on the project. I’d recommend them to all and sundry.

Excellent job on short notice. Leo came to my home took his time and did a great job. Very polite and did the job really well. Would definitely use them again.

The air clean company came over my place and the team did very good cleaning all my air duct system & my carpet
I was happy with their service. Definitely I will use them again.

updates. Guys made me to purchase UV lamp for $ 400. Lamp worked for few months only. Had to call them, lamp was replaced, but didn’t last long again. Broken after 2 – 3 moths working. Couldn’t get guys anymore… Very disappointed.