The Eye Center

Read the other reviews and figured they could use one a little more positive. Its true their phone system menu needs to be updated — it has no «other» for calls that do not fit the menu options. I gave up and punched the «appointments» entry. I needed to have Dr. Kwak fill out my vision results for the DMV in order to get my driver’s license renewed. The appointment person was helpful, looked up my records and told me to drop off the form and that Dr. Kwak would fill it out for me. I did that. Then, I received a call from them saying I needed a new refraction because my last one was more than 12 months old. I explained that my recollection was that it was not 12 months old. They researched their records and apologized for their error. Later that day someone else called to apologize again and to tell me that the form would be delayed one day because Dr. Kwak would not be in that Monday. They didn’t want me to worry! I was assured that they would call me when the form was signed and they did!
Don’t know what more I could have asked, except for a choice of other to be added to the phone menu next time around.

The doctors are knowledgeable, but the desk receptionist is very rude and not helpful in making appointments. It’s a shame that this practice employ people with poor customer service. She should be fired!

I’ve been to the Eye Center several times in the last 3 months. I saw Dr. Allen to have my eyes examined. The doctor was knowledgeable, professional, and friendly. The staff, on the other hand, is downright terrible. It’s impossible to reach anyone other than the receptionist by phone, and she’ll only be willing to take a new appointment. Want to speak to a manager? No, she’s not in the office today. Want to speak with the contact lens coordinator? Not in the office today. You’re free to leave them a message and wait for them to call you back several days later. If you miss their call, you get to leave them a second message and wait several more days (even if you called them back immediately).
My biggest problem is that their computers don’t indicate that I have insurance coverage for glasses or contacts. After verifying with my HR department and my insurance company that I do actually have coverage. The insurance representative said I should have the Eye Center call them so that they can verify my coverage. After leaving three voicemail messages and speaking once with the receptionist, I can’t find anyone in this office who is willing to spend five minutes making a phone call so that they can sell me some contacts.

Came in for a checkup. The whole process took longer than I expected. Three different people worked with me: one to check my current prescription, another to dilate my pupils, and Dr. Surig performed the exam. I guess this was because they were so busy and they wanted to keep things moving. Everyone was really nice. I feel like I was in good hands. The reception staff was very good. They had to mail me a copy of my receipt (for insurance purposes) and it arrived the next day. I will go back.

Very efficient office. Dr Allen is excellent ! My exam today was comprehensive. and comfortable.. In 2011 I had a sudden loss of vision and was able to schedule emergency appointment with Dr Allen within 2 hours. The disease process responded well to the prescribed treatment. I have 100% confidence in Dr Allen’s expertise.

Returning for a check-​up, I received an appointment the following day. The office is spacious and comfortable. After the registration formalities, I hardly had enough time to read a magazine article. A technician’s exam and review of my existing prescription was followed by a comprehensive exam with Dr. Allen. She is attentive, professional and skilled. they have a wide selection of frames and added lens features. I’ll be returning when the time comes next year.

In 31 years of getting eye exams, this was the worst experience I’ve ever had.
After over a month of waiting for my appointment to arrive, the exam took nearly two hours. This, despite my counting more than 10 staff in the office (not all doctors, but surely an office with more staff than clients shouldn’t have delays).
When I asked the doctor if it typically took an hour and a half to conduct an exam, she mentioned that there were some emergencies throughout the day (I didn’t receive a call to come in later, however) and that «that’s why it’s best to get in early in the morning.» So it was MY fault that the exam took nearly two hours because I made an appointment in a valid afternoon time?

My wife introduced me to Dr. Shannen Allen, one of the ophthalmologists here several years ago. Very pleased with the service I have received from Dr. Allen (as is my wife).

Very happy with my initial visit to this practice. My glasses broke over the weekend and they were able to see me on very short notice Monday morning. I arrived slightly early, and was called back early. The entire staff was very nice and very professional. I made small talk with the physician’s assistant and the Dr. Dr. Surig was friendly and put me at ease.
The whole trip was painless and found frames I am happy with. I plan to revisit them again when the time comes for my next exam.

Don’t go to this eye doctor’s office if your main priority is efficient service. My first appointment took over 2 hours because the doctor had to divide his time amongst many patients. You can never reach anyone directly on the phone, you have to leave a message and then play phone tag for a few days (also, they are only open 9 – 5, Mon — Fri). If you are trying out different contact lenses, this process is horrible.
Having said all that, my doctor was very competent, if you don’t mind all the hassles of this poorly run office and waiting a long time for your lenses… he is probably worth it.