Bacon Plumbing

They have been out to the house for two plumbing jobs. Did good work for a fair price without any surprise costs.

Bacon Plumbing was amazing. Great service for a very difficult problem and best prices. Highly recommended.

Most recent and first time experience with this plumbing company. Great staff — they contacted me immediately after the work was assigned out by the home warranty company. They kept me apprised throughout the process including up to the minute details of technician arrival. The technician did a spectacular job replacing the garbage disposal. Work was completed in less than 20 minutes and he tested everything thoroughly.
Overall an outstanding experience!!! I do recommend this company.

We were assigned Bacon Plumbing by AHS warranty. Our garbage disposal sprung a leak and our entire kitchen sink and dishwasher hasn’t worked since July 4^th. Today is July 11. They took a day to respond to the home warranty request. So Tuesday they said the earliest they could come was Friday the 10^th from 2−6p. They were supposed to call that morning to confirm. They didn’t we had to call. We found out they plumber was still on a slab leak call. Then had a job in McKinney then would come to our house in Allen. Probably closer to 4p. Nothing. 6p comes and goes. still heard nothing and we tried to call and the office was closed with a machine. No one ever called or anything. Terrible. We burned them with AHS and already have a new company that has already called and scheduled the appointment.

Wow! What great service. The technician came to replace our faucet on our sink and found out the leak was actually from the garbage disposal not being properly installed by another plumber. So while they were here I mentioned that the toilet would leak at times but not always. He went to get a new seal to put in but while putting in found out the toilet had been broken and needed to be replaced. He was able to replace the next day after I went and picked the new toilet up. Best prices around and amazing service. I think the AHS people reviewing Bacon Plumbing need to look at the insurance company and not the plumber cause you have not got it right with the bad reviews! Bacon Plumbing has a customer for life with me!

I have dealt with Bacon Plumbing three times, and every time they exceeded my expectations. The highlight of their business is their customer service. We have AHS, and as most know, that comes with an abundant amount of red tape to cut through. The ladies are very knowledgeable and guide me through the steps necessary to get the work done ASAP. The technicians are also very knowledgeable, prompt, and professional.
I think many people confuse their troubles with AHS as troubles with Bacon Plumbing. The one thing I do know is they have made a customer for life!

worst plumbing company in the DFW area. their practices are fraudulent and forcefully and deceitfully attempt to extort money out of people specially from AHS customers who they are abusing for the benefit of themselves and the AHS with their approval. demanded $ 850.00 for installation of a water heater which was to be replaced by the AHS, but did not indicate any installation fee on the work sheet. later we discovered that they conspired with AHS to call the installation modification so the AHS can get out of the warranty and payment of installation charge which every company in DFW charges about $ 500 – 550. they lied to us when we asked about the itemize list of charges, and sent us a list supposedly coming from AHS while their crooked technician named Cory wrote the itemized list, that took two day to get, then they called claimed that unnecessary items listed can be left out but if they used existing items that need not to be changed or replaced will void their 1 year warranty, and the manufacturer’s warranty, and the AHS warranty if we do not do exactly what they demand. after calling the AHS over 5 days, they said first that no the contractor is wrong, and we do not have to use their listed items for installation if they are not needed like a drain pan, and drain line that currently is working, or gas valve that is working, or forcing to change the water lines to flex line while the city code does not require it and copper line are just fine. AHS after talking to them again called back and said that we must use only this crooked contractor and must pay them what they ask, if we want our water heater replaced refusing to send another contractor, and now agreeing with Bacon Plumbing to force us to pay for items not needed to be replaced and while they bacon plumbing is refusing to list the installation charge which has to be paid by the AHS as modification
If you are a AHS customer beware of both the AHS and Bacon Plumbing. do not set up an appointment with them and call AHS back to get another contractor assigned to your plumbing needs.

Bacon was assigned to address my plumbing issue through AHS. I was originally concerned after seeing such poor reviews on Unilocal but figured I’d give them a chance. I had a leak in the faucet hose and the plumber told me that I needed to replace the entire unit and that it could not be repaired (which I later learned was not true). He also kept referring to the «faucet» as a «sink». He told me, «Sometimes, sinks just wear out.» After I asked him to clarify how that was possible, he realized he was accidentally calling the faucet a sink, but then kept referring to it as a sink the entire rest of the appointment. Bizarre. For the second issue I was having, he told me he’d have to schedule a follow up visit to come back and get on my roof and look into the toilet vent for an additional $ 200, and that it was not covered through AHS. Considering my very low confidence with the plumber at this point in time, I did not reschedule the visit. So for my $ 75 service fee, I was told I need to replace my «sink». Will not repeat business.

Wow! What a totally professional, highly skilled operation. Such attention to detail while also being kind & reassuring when we were at our wits’ end after Mom’s accident & surgery: We needed normalcy of plumbing ASAP. They explained what possible issues they might find, executed their plan & explained what they did …& what to watch for in the future.
Many thanks to Brad Bacon, Jason Barton & the whole Bacon Plumbing Team!
(Check their ratings on
— less skewed by AHS subscribers)

These people can’t even fix a kitchen faucet hose.
1 month after putting in a service call with AHS. about a kitchen faucet hose that keeps falling into the sink. They send Bacon Plumbing. Bp sends out 6 plumbers on 3 different trips.
First visit they see the problem and decide it needs a new hose because the current hose must’ve been replaced and it’s just the wrong type of hose.
1 week later, (first visit to fix the problem) the replacement universal hose doesn’t fit the $ 700 hansgrohe faucet. (Professional plumbers know high end plumbing products take brand specific items attached, including hose and valves. I know this because
MIKE PELAYO EXCELLENT PLUMBER IN ROWLETT
came over to replace brand specific price foster and hansgrohe bathroom plumbing fixtures.)
1 week later a new hose was ordered…(a week after the visit, they order a new hose, not that day not the next day, but a week after they made the visit)
1 week later different plumber comes out and says it needs weights, it has the correct hose.
1 week later they install 2 extra weights to hose to make it slam down onto the pipes coming from the wall. (Check out the pictures if you don’t believe me)
Not only do I have a nice tricep workout just to use the sink hose. My fingers get pinched if I try to keep the weights from slamming down onto the water valve.
(They are coming over today to remove the extra weights per my request)
That was the solution to a broken magnet in the kitchen faucet. Any true professional plumber would have had this fixed within a couple days (assuming they had to order a part)
This review doesn’t mention the numerous calls I had to make to check on the status of the parts, expected delivery, expected installation.
I can not express the amount of joy and fun I have experienced the past month in dealing with Bacon Plumbing. (Extreme sarcasm)
If you are, sadly, an AHS customer refuse service from this vendor and demand another plumber to service your home.

I don’t understand the low review for this business. Assuming it’s based on AHS warranty customers as those seem to be the ones posting the majority of low reviews. AHS holds the reigns, not the plumbers. We used these guys without a home warranty, and can honestly say, they were the best plumbers we’ve ever dealt with hands down! Super professional, high integrity, very fair price, and excellent customer service. They came out on cold, rainy Sunday afternoon a.k.a emergency call, and didn’t even charge us anything?! Came back on Monday and Tuesday to complete the job on a base price, not hourly, and didn’t nickel and dime us at all. Then, they came back out on Thursday for a follow up, again, no charge. They had multiple master plumbers involved, and the owner came back to make sure everything was perfect. Everyone loves bacon! We will absolutely use them again for any plumbing issue we have in the future. A+ Rating with BBB and high reviews on multiple other sights as well. Unilocal got this one wrong!

Nothing too surprising given the other reviews, but add another botched AHS service call to the list. I’m sure AHS doesn’t pay top dollar on covered repairs, so Bacon will come up with any excuse possible to ensure that the homeowner owes them additional fees above and beyond the covered repair. In our case, they agreed that our garbage disposal needed replacing (which is covered by AHS). But, because our existing one was a different BRAND than the standard in-​sink-​aerator they commonly use, they claimed our installation required a $ 100 «modification» that would not be covered by AHS.
I asked: «so you mean you just have to unscrew the existing basket from the sink so you can install the new one? And that costs $ 100?»
«Yes»
“Ok, well just give me the replacement disposal and i’ll install it myself.”
«well i don’t have it, so i’ll have to bring it tomorrow.»
«Ok, well bring it tomorrow and just leave it with me.»
«Well, if you don’t agree to the $ 100 modification, I can’t come back out tomorrow.»
I’m sure the dude was just following company protocol, but what a bunch of dishonest hogwash.
I called AHS to complain, and of course Bacon Plumbing «didn’t get back to them» for a week. So we just took the buyout from AHS, and will buy and install it ourselves.

Worst company ever. Had multiple problems with them with so many plumbing issues — not ordering right parts, incompetent plumbers, etc. unfortunately, they are the go to default with my home warranty so I have to use these duds. The final straw was when they came out yesterday for a clogged water line from the washing machine to the sewage line. ‘I can’t get the cap off, so I’ll have to cut out the whole area and rebuild it. That will be $ 575.’ I call another plumber who comes out, replaces the cap and unclogs the line — all in about 30 minutes for $ 129. Screw these jokers — I hope they go out of business. Obviously, everyone else thinks they suck too — that’s why their average is one star on here for reviews.

WARNING!!! The worst plumbers available. First the lady that works the phone lies. She lied to mu tenant saying they were «waiting on a part» about a week later, we realized they were just awful and because we had 2 issues, the 2 plumbers they have Mike & Ricky don’t speak to each other… since this was a water heater issue (kind of important — a tenant not having hot water for a week!!!) It was easiest not to go through my warranty (AHS) which contract with them… and go with a direct plumber that fixes it within hours.
Bacon Plumbing are USELESS. They may charge about 20% less, but their lack of knowledge, their unethical plumbing practices… NOT WORTH it (unless you youself are a plumber and can tell them what they are saying is BS).

Chris and Roy have come by, seem very knowledgeable, and we were pleased with them.

Filed a service request with AHS to have my faucet looked at. These guys came out, took a look, said I didn’t need AHS and I could have gone to Delta with a picture of my handle and they would have sent me a free replacement. They then told me they would order the part from a place down the street, and call me when it came in for replacement. After that, they took my payment and all was good.
Well, I get a call from AHS saying the plumbing Company said it was «abuse» that broke the faucet and it was not covered. The guy made no mention of this during his visit even after me asking why this would have happened. When he was with me, he made it sound like it was a Delta faucet defect.
This Company is simply out there to take your service fee as quickly as possible without doing any legitimate work. If AHS assigns them to your case, call AHS and request a different vendor. If you are doing it on your own, I would look elsewhere.

These guys were called out to replace a broken hot water heater in a condo. It’s a little tricky as it sits on a shelf above the dryer — not on the ground. They bring the replacement out, install it and then discover — it’s the wrong model. So they had to come back out again the next day to install the correct model. Then — and this is a major issue — they didn’t put the shelf support back in place, so that shelf had over 600 pounds sitting on it, and was beginning to lean (I didn’t discover this for a few days, I’m lucky it didn’t collapse). Luckily, a handyman was immediately available to reinstall the support. I’m not a plumber or a builder, but even I have enough common sense to trump their skills.
I strongly recommend that you avoid this business.

Very bad service. Had them through AHS. Worst experience ever

Do not hire these guys they are a rip-​off!
American Home Shield my home warranty company sent these guys out to my home after my hot water heater ruptured. Bacon PLumbing wanted $ 1,075. dollars in modification fees and supposedly AHS would cover the additional $ 550. hot water heater. I am a general contractor and specialize in remodeling homes. I had already had my master plumber look at this heater and normal installation including a new heater is $ 800.
AHS is either naïve and stupid and allowing the plumbing contractor to take advantage of them… or, they are just trying to make additional money on their home owners who carry warranties with them. RUN! if Bacon plumbing shows up at your door.

I’d leave zero stars if possible. The good: the scheduling lady is nice and very friendly and helpful. That doesn’t offset the bad.
The bad: I had these folks out to look at a water leak in my backyard, and to inspect the water heater. They quoted $ 3,800 to fix a «slab leak» in the back yard. Hmmm… the house is pier and beam. How is the «slab» leaking? I later had another plumber fix a cracked main incoming water line, out in the yard, for $ 299.
Water heater — we determined it was installed in 1994. Too old, dangerous, needs to be replaced. Plumber verbally quoted $ 2,500, indicating about half was labor, half materials. When he wrote it up, he’d lowered it to $ 2,250. I went to Lowes and got the whole thing done for $ 800.
If you want to quote me a super high price, and I go for it, that’s capitalism, so fair there on its face. But when you combine that with the plumber having outright lied to me about a «slab leak», which is clearly unethical, that’s unacceptable. Won’t ever be calling these guys again.