Belk Department Store

I wanted to give a big high-​five to TERRY working in the men’s department yesterday. She was the only employee working anywhere on that side of the building on a Sunday evening a couple of hours before closing time. She was extremely busy assisting shoppers checking out at the register and also those browsing around the store. I would have been flustered and bitchy. She handled it with grace. My Mom and I appreciated her opinion on the fit of some shirts (buy one, get 2 FREE!) Bonkers! She was helpful answering questions regarding all the sales going on and diligent making sure items were correctly priced after scanning. I didn’t see any managers around offering to help. Hmm.
Anyway, they had some crazy sales and probably even more this week for Father’s Day. I was impressed with some of the merchandise. Anyway, kudos to Terry! I got a kick out of her thick northern (i.e. Yankee) accent too. ha ;)

Placed an order online. Went to the store to return 3 of the items which were not as described.
When I walked into the store there were 4 people already in line. I could only see 2 people behind 2 diff counters. Each person took forever for their transaction. The poor overworked lady who was very friendly was just overwhelmed. When she attempted my return the items would not return for the price I paid. She had to call a manager.
Once she called the manager IVIS over I witnessed him being very rude to her. He did not want to help. While he was «helping» me he took 5 phone calls. One of them was an employee obviously calling in. During the call he was rude to that employee and explained that it was Saturday and they had «business» needs. He said they had to do $ 50,000 volume that day. Um, who says that IN FRONT OF A CUSTOMER?
I’m guessing his employees call in because he treats them like crap. Anyways, don’t think you can just pop in and make a return here. Plan ahead and maybe pack a lunch.
I doubt I will be back. Their merchandise isn’t spectacular enough to make up for all that.

the store is nice, however the staff is absolutely rude incompetent staff ever. management is needed big time to fix the staff. or customers will never return