My husband injured his knee playing sports. Pain was at a 10. Upon the visit Dr Burney stated that he thought it was a simple flareup of severe arthritis. Husband was told to go ahead and continue walking on it as usual and He asked us to come back in 2 weeks to see if the agonizing shot he gave in the knee had done the trick. Every day was horrible and the anti-inflammatories did very little to help. So I asked if he could go ahead and get an MRI instead of waiting for that 2 week appointment. The office workers kept returning my phone calls to the wrong number. We finally got on the same track and his assistant scheduled an mediate MRI for my husband late on a Friday night. After not hearing anything all day Monday and having gone through the weekend in agony, I called and asked what the results were. I was told that Dr. Burney went on vacation and we would have to come in for an appointment when he got back in town in order to get the results another week away. We gave up and went to another doctor and it turned out that he had a torn meniscus, a possible fractured bone on the inside of the bone, and severe swelling of the marrow. 3 days later my husband had surgery by Dr Sutker of Plano sports medicine. Dr Burney’s office still never even called us with the results of the MRI.