Mattress Firm Rockwall

Got a new bed for my daughter’s first apartment and the sales manager was awesome. Tried several different mattresses and didn’t point her to the most expensive, but to what fit her best. They also made us aware of all coupons to lower the price. Great customer service.

Best store ever! Expert, friendly Very customer oriented. You will be pleased with their service and their products.

We purchased a tempurpedic bed and some accessories… one that we were told we HAD to purchase to keep our warranty valid, which was a mattress cover. The mattress was a very tough and hard, and was so uncomfortable we had to return it. It would probably be a good mattress after breaking it in, which they later told us could take a month or two.
While returning the mattress, they didn’t tell us that we would have to pay an extra delivery fee to have them come get their uncomfortable mattress. We weren’t even informed of the initial delivery fee, but noticed it on the receipt. So, we were out $ 140 just to try their mattress, which we were not informed of before we purchased. AND they wouldn’t let us return our mattress cover, that we ONLY purchased because we were told we HAD to have it for our warranty to be honored.
They eventually refunded the cost of the mattress cover, but still charged for delivery and pick up… When you are spending $ 2,000+ I think delivery should be included.
Not a place I will purchase from again.