Rockwall Sleep Center

Do you like horror movies? Games like Silent Hill? If so, this is the place for you. Let’s get started!
So I pull into the driveway and notice a sign that says the entrance is in the back. Drive on around to the back and notice a brightly-​lit parking garage. The ONLY signage says «handicapped parking only in garage.» Looking up at the building, it looks closed… aside from the flickering fluorescent light and TV on never-​ending static. I’m starting to get goose bumps.
With no clue where to go, I park in the pitch-​black lot and stumble my way into the garage. Oh cool, an elevator. Now tell me this isn’t creepy: the elevator light is on and the doors are open, like IT’S BEEN WAITING FOR ME.
I head up to the first floor, and step out into a darkened medical office building. The only sounds are my footsteps and… the echoing sound of classical music in a minor key. It’s almost as if someone went way out of their way to make this the worst experience someone who is already nervous about a sleep study could possibly have.
Finding no live people, I look for a sign that might point me in the right direction. STAT medical! Awesome! I just need to follow this arrow… out the front door. Every hallway I try takes me to a dead end. All the doors have padlocks on them. At this point, I decided a sleep study wasn’t going to happen for me tonight and high-​tailed it out of there before I was murdered with a chain saw.

This is a terrible facility. The mattresses were saggy, and the sheets were dirty. I found sticky residue, dirt and what appeared to be pubic hair on the sheets. The office staff completely lied to me about my insurance coverage. They guaranteed me by email my new machine would be covered when it wasn’t. Absolutely don’t use this facility! RUN RUN RUN!!!

This is the second sleep study I’ve ever had done. The previous one was over 10 years ago — a very awkward set-​up in a hospital room big enough to have a tennis tournament in… and they had too much light, etc. and I had to sleep in a hospital bed.
This place was such a surprise!
Each person having the sleep study done is in their own private bedroom. Even though this is in an office building, they set up the rooms so they feel like small, luxury hotel rooms. The beds have leather padded headboards and footboards. The sheets, pillow cases and blankets are laundered between each visit (I saw them stripping beds and bagging for laundry as I was leaving). Nice, luxuriant pillows, sheets and blankets. I brought one memory foam pillow with me, but they had lots of extra pillows to use in the room for patients to use.
The bedside table had a landline phone, towels (in case I wanted to shower in the morning) and a breakfast bar for when I woke up… and bottled water.
The folks who set you up with the electrodes, etc. are very professional and make you feel at ease. They really do a good job. I wish I could remember the name of the woman who helped me — she was awesome.
The rooms each come with a wall-​mounted TV with the Dish network — all channels… so I was able to mellow out before I got ready to sleep. I do not sleep well in strange places… and knowing there’s a camera watching you as you sleep is creepy! But, I felt comfortable enough here that I was able to get some decent sleep.
While I had the TV on, my aide turned off the light and said goodnight — and in about 30 minutes, I had the TV off and I was out like a light myself.
My only problem with this place is the loudness of the doors when they open and close. I am a very light sleeper — especially when sleeping in a strange place. Any time another patient would open or close their door to use the restroom or whatever was going on, it would wake me up — because you could hear the heavy wood door hit the metal door frame with a loud wooden clunk.
For all the money they’ve invested in bedding and ambiance, they should invest in some felt padding for the door jambs and quieter door mechanisms. I was awakened at least 5 times through the night from the sound of another person’s room door opening or closing.
Before hopping into the bed, I asked what I needed to do if I had to go to the bathroom in the middle of the night. There are at least 10 electrodes attached to you — legs, chest, head and face. They have a pulse monitor on your finger — I was told if I just took that off, they’d be in immediately to see what I needed and help me disconnect so I could use the bathroom and then come back to bed.
At about 4:30 a.m., I rolled over a bit (so I was still kinda sorta awake) and one of the attendants came in faster than greased lightning. Apparently I unhitched something when I moved, because it appeared to them that the pulse monitor had come undone. It was on and still attached to my finger. She popped in 3 separate times in quick succession because it was still giving a reading of no pulse… so even though I didn’t have to go the bathroom in the middle of the night, I do know they will come in immediately if they think you need them. At this point, they said there was enough data recorded if I wanted to go ahead and leave instead of trying to sleep for another 30 minutes, so I did decide to bale at that point.
The directions I got via e-​mail to this place stated that there was a parking garage. There is — but patients cannot park in there. I found this unsettling — as my appointment was at night. You have to park in the not-​so-​well-​lit lot behind the parking garage, because every single slot in the the nearly empty garage is marked «RESERVED — WILL TOW.» I don’t think this is safe, especially for women — walking into a building after nightfall while carrying pillows and blankets. It so makes you a target, in my opinion.

I had 2 sleep studies there back in 2006 and my experience was just fine. No problems and they checked on me a several times when they thought I needed something. I just called today to get a different mask and they said they will call me back as my records are in archive. Will post again if any issues with that.
Update, they called me back and said my new insurance would not cover me anymore. They did go out of their way to search for a company that would help me and called me back with the info. I was very impressed they went out of their way and got me in touch with a company they helped me. Very professional.

This place will give you nightmares. I should have known this place blew the night I did my sleep study a few years ago. I waved the lamp at the camera to get the attendant to unhook me for a trip to the boys room. I had to finally yell for him to come in. He told me to sit up if I needed anything and he would be right in. I was the only one there that night. Since then, every time I have to order CPAP supplies, it takes at least 10 phone calls to get it done. What a bunch of fools. They also bring out my inner Naomi Campbell. They need a good slapping.