Staples

Needed to have some special invitations printed so I brought my USB and the clerk got to work. When I got my invitations, I noticed there was a spot in the same place on every single print. Now, I can’t say with 100% certainty, but I’m pretty darn sure that my blank invitations didn’t show up like that and that the problem was most likely attributed to dirty copy machine glass that probably hadn’t been wiped down.

Store hours SUCKS, really need to change. Every store in that area was open, This staples is the only one open late and close early!!!
Seen 29 customers walk off between 11:30 to 12 pm Sunday and 6 customers stand in front of the door while it was HOT (93 degrees) weather for them to open. REALLY SUCKS!!!

Very underwhelming experience at this Staples yesterday. I wish I was a corporate secret shopper, so that they’d actually care about my experience. Here’s the highlights (or perhaps lowlights) of the trip:
The purpose of my trip: make one copy from my USB drive.
Is there someone working in the Copy section: No
Do I have to wait more than 3 minutes for someone to help me: Yes
When it is printed, is the quality good: Not exactly. I was printing out a coupon, the actual size of which is about 3″ x 3″ However, the person assisting me chose to blow it up to fill the 8.5×11 sheet of paper. It was close enough, I took it, but parts of it were barely legible. I think if she had bothered to apply critical thinking to the task, or to ask me questions to clarify my order, this could have had a better outcome.
Does the employee ring me up? She looks at the register, looks like she is going to help me, and says «why don’t you just go up to the front, she’ll help you there.»
So I end up waiting in line, behind a lady with a shopping cart full of stuff. The cashier doesn’t even start with the items, because she is helping the customer look at the details of a 50 cent mail-​in rebate. Seriously.
The person who had helped me turns out to be the Assistant Manager. She comes to the front and answers the phone. (There’s nothing I hate more than a manager who tries to be above checking people out.) The person on the phone wants directions to the store, the assistant manager puts the customer on hold to ask the cashier for help with this difficult question. The customer has more questions, the assistant manager puts her on hold, and complains about the customer. It’s one thing to complain about or mock a customer when you’re good at your job, it’s a whole other thing when you’re not doing so hot yourself…
How long do I wait before the assistant manager finally checks me out? Not sure– but way too long for my ten cent purchase.
Overall, this shopping trip should have taken 2 minutes total. With both Office Max and Office Depot within a one mile radius, this will not be my first choice.