TNT Pool Spa

Pool cleaning crew are very good. The repair guys are very dishonest and not good at all. They tell you that your pool need stuff that it doesn’t need. I do not like to be gauge for stuff I don’t need. I got rid of this service and hired a repreatable company and found I didn’t need any of this stuff that Blue Science said I did. I do not recommend that these people are hired. The billing system is a complete nightmare your credit card will have continuos debits. This is the first review I have ever written because I wanted to get the word out to others So that you hire someone else.

To start service they require a credit card on file. Ok. They tell me my cy acid is way to high gotta drain $ 300. In addition to the 300 they have charged my card an additional 430 for services that were not even done nor requested!!! I’ve called several times and been told I’ll be refunded… Hasn’t happened. But you know what? They charged my cc AGAIN for ANOTHER unauthorized charge… I can’t really say much about their service and everything because nothing but a pool drain has been done… But they do not have a grasp on their billing… And if your that incompetent I don’t want you around my pool or home. This is out of control… Manager has yet to call me back. I’ve spoken to 2 different pool companies who said I did not need to do a drain for that especially in winter. Instead change the kind of tablets your using and as you top off your pool with tap it will get back down.
So if like shady used car sales men, this is the company for you.

We had them do our weekly maintenance. Often they wouldn’t show up for the Friday appointment. I think we must have been last on the list and happy hour was starting. Sometimes they’d come out on Saturday instead, but other times they would not come at all.
Most recently we were charged for a filter cleaning that didn’t actually happen. Also, we were then told the grids were broken shortly after. They were replaced just one year ago and should not be broken UNLESS it was not properly maintained.
It’s tempting to sign up with these guys because they are cheap. Don’t do it. They are unprofessional, unreliable and untrustworthy.

I started using them to install a new pool pump. Day after the pump was installed there was a leak in it which I had to call to report since Blue Science didn’t notice it (it wasn’t a tiny leak).
One Friday after the pool had been serviced, I got home only to find out the walls had not been brushed, I had to brush them myself. There was no report on chemical levels either. I think they never showed up and lied about it.
I had to call them to let them know there were parts of the pool starting to look green. I placed the call AFTER the pool tech left.
When I was out of town the pool tech showed up and the gate was closed. He called my husband and agreed to show up again the next day. No visit from the pool tech until I called to complain.
There was a random $ 31 charge on my credit card. AFTER, not before, I called I was informed that it’s because there are months with 5 weeks. I was told 4 days ago that I would get a refund, still no refund.
I was promised the $ 31 refund today and decided to cancel service. A pool service that you need to check on constantly it’s not worth it.

I was completely dissatisfied after the pool technician had been for the very first visit. The walls of the pool had barely been brushed, and were still full of algae. The floor had barely been vacuumed, and was full of dirt/​sediment. The filter casing had not been correctly reassembled, and was leaking at the seal. And the pump area was left in a disgraceful state, with DE all over the area and even the windows!
I left a voice mail message that evening, stating that I wanted a call back first thing the next morning.
I had expected a call back from their office, but instead the pool technician called late next morning and said that he had cleaned the walls and vacuumed (short of calling me a liar), but would be back that day to rectify the problems and reassemble the filter casing correctly.
He never came back.
I had guests coming over that evening, so ended up cleaning the the pool and surrounding area myself.
I left another voice mail message that evening to cancel my agreement.
I finally received a voice mail message the next morning from their office, asking me to reconsider my decision, which I declined.
I am appalled at their level of customer service. Not once did I receive any kind of apology from anyone at Blue Science.

Appalling.
First visit — didn’t clean skimmers and tossed shock on the bottom of the pool instead of the filter. No call back.
2^nd visit — dunno what they did, but I know my pool filter needed cleaning and there was no communication or diagnosis.
3^rd visit — 4^th of July holiday (which is deserved) but they still charged me for not showing up — claiming «we put enough chemicals in last week to last for 2 weeks»…is that safe? My kids swam that weekend???
4^th visit — again no emptying of the skimmer basket. My pool smells like a toxic waste dump with the low-​quality chlorine they use.
BYE. BYE.