Walgreens

Um okay hello anyone here I’m first in line so why have I been waiting five minutes without so much as a «hold please» This pharmacy STILL sucks!

Horrible pharmacy. My doctor’s office sent my daughter’s prescription at 11:30 am and when I went at 5:30 to get it they told me they didn’t have it in stock. No phone call to let me know. Then they told me I could try to find it at another Walgreens. Wait… what? Poor customer service.

Worst pharmacy EVER! They are incredibly slow, and not very bright. I dropped off a prescription and said I would be back the next day, because I know how busy they are in the evenings. When I got there, 24 hours later, they inform me that they need a preauthorization from my doctor… I jump through hoops, calling my doctor and insurance company, to find out that there was no reason for any of that… The pharmacy made a dumb mistake. I had to wait in line 2 more times until the pharmacy could fix the problem THEY caused! I will NOT be using their pharmacy ever again!

I always hesitate using this pharmacy/​drug store. It takes so long in line both at the pharmacy and the front register. I overheard a cashier tell an unhappy customer they just «didn’t read the ad well». I voiced to another cashier how I always had to wait in Iine so long I usually don’t come there. All I received from her was a «nah». If they aren’t willing to listen to their customers I believe I’ll go try CVS.

This is THE WORST pharmacy I’ve ever used! They are extremely slow and completely incompetent. After spending half and hour in line just to drop off a prescription, then came back a couple hours later to pick it up, that’s when they decided to let me know they were out of that particular medication. Thanks for the heads up, dumb ass. This is just one of SEVERAL stupid problems I’ve had at this location. Just Rockwall though. Other walgreens have been good. But Rockwall is run by complete, slow, idiots.

This pharmacy is close to my kids dr and 9 out of 10 times my dr send the prescription they say they don’t get it. Very agitating! No one else has a problem, I recently switched for good. The pharmacy staff is not the friendliest either and act irritated im «bugging» them.

Worst pharmacy ever!!! I have been going to Walgreens in Rockwall for over 5 years. They are the worst. I have complained several times to the pharmacist about never having my prescriptions ready why they are always out of prescriptions used regularly. I don’t know how many times different doctors called in prescription and the kids at Walgreen’s they have working there said they did not receive it. I have had several surgeries. My husband recently had back surgery with the same problem. Everytime the doctor tries to send them a prescription through the computer, they will either say they didn’t get it or they do not have the medicine in. One time it was so bad, my husband went to get a prescription and they said they had put it back because I didn’t get it soon enough. I called it in a few days early because they never have it in. It always takes them a day to get Febring. This is even after I get it every 3 months, they still never have it in. So, this time I called them a few days before the prescription was up for renewal so they would have it in. Well, they put it back because I didn’t come pick it up within 2 days. My husband went to pick it up on the 3^rd day and they said they put it back on the shelf and it would take them an hour to get it ready. He came back in a hour and the girl said we don’t have it, we gave it to another patient, so it will be another day before we can get it. Today I have the flu. The doctor sent in the prescription of one of the medicines and sent the original of the other two. We gave them the copy of the one sent to them from the doctor. They said they could not accept the copy, so they did not need it. They also said they did not have one of the medicines, a cough medicine, so we had to go to Kroger pharmacy. When my husband went back to pick up the medicine, of course, they said they never received the one the doctor sent through the computer, which always happen with different doctors. This was a doctor at a walk in clinic, not my primary. They said they could not accept the copy by the doctor, he would have to go back to the walk in clinic to get an original. It took me two hours to even see the doctor at the walk in clinic and by the time he could go back it would be closed. My husband had back surgery a couple of weeks ago and they said they did not receive the precription from the doctor from the Carroll Clinic. I would maybe believe this if it did not happen by every physcian that send one into to them. I have to call them everytime to make sure they have it before my husband picks it up, but I have found that does not always work because they have give the only prescription for me to another patient. I am changing to another phamacist. It is so hard for me since I have so many prescription, but I can’t not deal with them another day.