Harris Teeter

Went to the deli at 9:15 am to order a sub for lunch. Was informed they don’t start making subs until 10 am.
Many other HT’s have breakfast menus & make subs in the morning.
Poor decision to not offer these options at this location.

I don’t know why the few that had a bad experience had one, but I can tell all of you that this store is the best that Rocky Mount, Wilson area has to offer. I feel welcome when I go and I am always treated with respect. The store is always clean and the food is always top notch and fresh. I had an incident once, where the cashier forgot to charge me for my waters, and I call the store. The lady who answered the phone was so surprised that I called, and she was very courteous and thankful. She told me not to worry about it, the store would pay for the water. :) This is the ONLY grocery store I shop at. Food Lion and Wal Mart and the others do not ever compare.

The deli sandwiches and wraps can be a hit or a miss.
The first time I tried a turkey wrap, there was plenty of meat, and fresh vegetables. Sorry to say, that wasn’t the case when I went back a week later to have another one of those delicious turkey wraps.
On my second trip to the deli, I was given nearly no meat, about three olive slices, and way too much lettuce. She said they were out of tomatoes. This is a grocery store, and I’m sure they had fresh tomatoes. I think she just didn’t care to take the time to restock the tomatoes.
I was trying to explain to her she had placed too much lettuce on my wrap, and I would like a few more olives, but she acted as though she either didn’t hear me or just didn’t care.
Not sure if I will try this Harris Teeter deli again, as don’t want to pay for a turkey wrap and get a lettuce wrap. Really sad, because I love Harris Teeter.

Clean, and they offer the check yourself out lines for those with only a couple items! Wish we had these as an option back home!

I LOVE my Harris Teeter!!! I frequent the grocery store a few times a week and I can not say enough about this HT. It’s always clean, fully stocked and the employees are just so friendly and happy to help. The customer service is unsurpassed from other grocery chains. Rocky Mount is a small town so this would be first choice for food shopping anyway in my opinion but there’s talks HT may be bought out by other chains. I hope not because HT functions at a much higher level of customer satisfaction than what I’ve experienced at Publix, Food Lion, Safeway or Stop ‘n Shop. HT also has pretty consistent good weekly deals with your Vic card or coupons. This chain doesn’t have their customers unload their cart. The cashier unloads your cart and packs for you and they do it right every time. They take their time, are attentive to their tasks and aren’t lazy, aloof or lack common sense that cold foods go in the insulated bag and dry foods in the cloth bags etc. If you ask where something is, they will literally stop what theyre doing in the aisle and walk you all the way to where it is. I’ve never experienced a staff person with attitude and it seriously is the people and the welcoming nature of employees that keeps me a loyal customer.
FYI– pay attention in the parking lot b/​c I’ve found some elderly folks don’t pay good attention or drivers just go too fast. Some corners are hard to see around when youre going down parking aisles too.

We grabbed a hotel nearby on our way down to Florida. It was late, we were hungry, and we needed some mixers for that bottle of rum we packed. We were so excited to find a grocery store in this sleepy North Carolina town that was open 24 hours! The store was clean, the cashier was friendly and the produce was fresh.
I was particularly impressed by the cashier. Even though it was almost midnight, she was happy and helpful. I am not a regular HT patron, so I didn’t have my VIC card handy. She tried a handful of different phone numbers to help us save on the sale items. No eye rolling, no sighing, just excellent customer service. Thumbs up!

They claim their trained high on customer service. That’s not the experience I had. I called to save time to ask about a product, the person in the meat dept. disgruntle, pretended to verify he had what I inquired about, and so off I went to pick up the good deal that did not exist at all. A waste of time and gas in an SUV. Then not 12 hours later my wife calls and ask me to stop by 12am for some e-​vic specials but tells me instead of getting another run around, which they can care less about, verify she’d get honored the e-​vic special by using her telephone # and not her card. I called in and was told the phone # was sufficient. I got home after 12 am and had to go back to the store again because it was not sufficient and didn’t give her the advertised sale price. A waste of time and gas in an SUV again. Even though they self-​proclaim they have great customer service. That’s far from our experience. And no one at Harris Teeter gives a darn. All we got was employees too much in a hurry to scurry about their daily task and zero time to zero in on the customer needs. Just brush them off with any response and totally forget that the customers are their reason for being. Who cares how many trips they waste their time making. Because we don’t have time to deal with them. Just make sure the store is stocked. Bottom line. Harris Teeter’s word does not smell good.