AT&T

Service??? I went in to disconnect phone service (customer went to a nursing home) over an hour wait to «see» someone, then 90 minutes as the customer rep didn’t know how to disconnect the phone service. Easier to just throw the bill away and let them disconnect the phone; I mentioned that and the customer rep said that the customer would get a bad credit rating (?), at 97, and in a nursing home? the customer rep should have thought that out before opening his mouth. This AT + T store is slow, and do not regard potential customer’s time.

Seriously – though. 5 stars for realistic, great customer service.
I should have used Unilocal to find this location, but for some horrible reason I googled it and was sent in the wrong direction on Center Ridge Road. I know… I don’t know what I was thinking! NEVER AGAIN!
Anyways. I ended up stumbling on this store and was so happy to have the door opened for me on a very windy, sunny spring day. My plan was to buy an iPad Mini in the shortest amount of time possible. I believe we achieved this, Mike W! (That was who helped me.) I told him what I wanted, he told me what they had. It pretty much matched up perfectly and I was happy. I was a bit confused on the pricing and Mike was very informative. He seemed a little tired, but he didn’t hide it – and strangely I appreciated it because I was tired too. I feel like that’s what made him want to move quickly, but make sure I was taken care of. I was set up and jammin’ out in around 35 minutes, and that’s because I asked questions and made him check the back for an iPad with more memory. Oh, and he walked me through their iPad mini cases – which I know I need, but their selection was ugly, so I skipped it for now.
While I was being helped, I noticed the other staff was taking ridiculously good care of everyone else in the shop. Including one staff member who actually sat down next to an older lady, looked at what she used most on her phone, her bill and listened to what she wanted before he drafted up the perfect new plan and phone for her. Literally sitting next to her on a bench. Small talking. Awesome. You can tell customer service is a big thing here.
Oh, and I did manage to get Mike W to smile a few times with my witty sense of humor. OK – maybe I resorted to fart jokes, but who is keeping track?! (Kidding.) Mike – you were a huge help, and thanks again.
Quick, great customer service, and in and out in under 45 minutes! Now that’s winning.