Moe’s Southwest Grill

the freshness of all the ingredients and the friendly staff is unusual, but a pleasant surprise. I prefer it above Chipotle because of that .As well as the awareness of their product and the smoothness in which the staff works, to be helpful and move you along yet taking time to be helpful in your selection/​s. I’ve been back and the results have been the same. It doesn’t taste like chain or fast food. PS. I was also impressed when I saw their people hand washing lettuce. Just saying

Great friendly staff, Love the Monday special (5.99! Drink Chips Burrito) and I like the pork choice. Moe’s Peach soda’s pretty good as well.

Call me biased, but I’m not sure why anyone would come here when there’s a Chipotle not even 2 minutes away. This food just doesn’t taste good. And there was an eyelash in my queso. kind of unsettling.

The food was really good! The customer service was excellent. There were two males and a female working. They recommended a lot to us and we were happy with all the selections. Their Monday night deal was really great as well. Their lime sauce was awesome. I’ve been a chipotle fan for a long time but their ecoli issues moved us to Moe’s. Everything was better than expected!

Delicious food. Everything is always fresh. Staff is great and always friendly. Hands down best place to get cheap and fast taco/​burritos.

The rice in my burrito was too hard, ingredients were not lower quality than other mexican restaurants competing in the same market place.
My burrito seemed thrown together hastfully.
There are better options…

The past couple times I’ve eaten at moes, the green peppers were undercooked, and the chips were under seasoned

Meh, it’s decent Tex-​mex. I’d go to a local place first, then Chipolte, then Qdoba, there here, then Taco Bell. Nothing to write home about.

Upon walking in we were greeted promptly with welcome to moes the food was prompt it was good price was fine place was clean wonderful service

Good food but unbelievably slow
Waited in a line of five people for 20 minutes
Seems like their internet orders are more important than their in store customers

Stopped in today for lunch for some tacos. Never been to Moe’s before, and looked at an online menu prior to ordering. It was nice to know I could mix up the types of shells I wanted as well as the protein, provided they were in the same price category (chicken+beef). You walk in and state what you want and you build it as needed with all the toppings laid out. What is really counter-​productive is telling the first person you see the name of the item you want. You would figure simply saying «overachiever tacos with no guacamole» would click with them to know what should already go on it, right? No. All it came down to was trying to figure out what to put on my three tacos, which just complicates things if I can do different things for each taco and feel rushed while I do it.
Needless to say, my overachiever actually wasn’t the overachiever because no beans were on it. I LOVE black beans, and was bummed they weren’t on there. Yeah, i could have said to put them on, but my oversight was thinking that saying WHAT WAS ON THE MENU implied that by default I would get the stated toppings. Whatever, clearly the ordering is confusing.
So that’s that. I got 2 soft tacos with beef and chicken, and then a crunchy taco with beef. And then whatever odd toppings I picked at random because no one memorizes what goes with a menu item. Free chips and salsas is a plus, and I decided to get a cup of queso, along with sides of green, mango hananero, and some medium chunky salsa, whatever its name was.
I live a few minutes down the street and by the time I got home and promptly started eating I discovered that the crunchy taco does NOT hold up well. With some tomato, sour cream, lettuce and cheese 95% of the shell was soft and falling apart as I ate it. No bueno.
Alot of people saying Moe’s items are bland, and I can agree with that when I comes to the chicken. It was just ok with the same toppings I had above. But, I was glad to see that they serve some pretty appealing beef, and not the cheap dogshit they concoct at Taco Bell or cheap Mexican restaurants. The beef actually is beef and has some decent flavor and texture.. I noticed a southwest rice that was also pretty good and went well the the beef and said toppings.
Again, free chips are nice, but with the amount they give you it’s pretty pointless to get a cup of queso. The side of queso seems more appropriate since you don’t get much. Getting the cup is a waste of the 3 or 4 $, because your small portions of chips don’t really make the value worth it if you have ALOT of leftover queso. The salsas were ok, did not care the overly sweet mango habanero salsa though.
They REALLY need separate chip bags because its a pain in the ass fishing out my 3 tacos underneath chips just carelessly thrown into the bag. WHY do that?!
The only good part is you get more options and variety to go with mediocrity. The tacos pretty much are on par with the taco kits you buy and make yourself a home from Giant Eagle. Moe’s isn’t bad to stay away from, but it isn’t the best to come to daily. I wouldn’t mind stopping back for a bowl in the future.

I’m super impressed with moes. Everything to their Moes Monday specials, to the excellent service, to their rewards program is awesome. Not to mention free chips and salsas and an awesome pop machine that lets you customize what flavors you want (last time I got peach vanilla soda-​YUM).
My only complaint is that the pork is on the saltier side, but it’s delicious regardless.

I’ve been watching Moe’s and waiting for them to open for weeks, and was sadly disappointed today. First I will agree that their service is spot on — attentive and helpful staff that was full of energy and made the ordering experience pleasant and quick. The restaurant was tidy and clean, and the salsa bar was a nice addition. When I arrived home and tasted my food I was not impressed. I ordered a chicken club quesadilla and was surprised that it was not toasted/​heated, maybe I shouldn’t have assumed and asked. I also ordered a burrito, so when my burrito was placed in the bag and I had to wait for them to bag the quesadilla, I made a stop over to the salsa bar to wait for them to finish the quesadilla, assuming it was being toasted. Not. It was bland and I ended up throwing it away. The burrito (Homewrecker) with seasoned ground beef was also a flop — no flavor. I did manage to enjoy the chips they included with my order. Considering that within a few blocks you can choose from Moes, Chipotle and Qdoba, personally I would cast Moe’s last in the taste department. Service once again was great, awesome staff. Just with they had the food to match.

Very delicious!
I too was asked if I wanted a side of Queso, and was not given any. The salsa bar is pretty great too!

Was one of the first 75 people in line for the grand opening. Got a way cool lanyard that entiles me well actually my kid to 52 burritos one a week for the next year. Ordered the chicken burrito bowl. One thing I already like about Moe’s is they do not charge for chips and salsa. They have the pop machines that allow kids to put 20 flavors in one cup. Pretty happy with my lunch tho my queso did not make it in the bag. Thanks and Welcome to Moe’s.

Wow! I am giving this a 5 star rating because the service was impeccable!
This location offered up free orders today from 11−2pm and I was quite impressed with the friendliness and quickness of their staff. Usually restaurants don’t run flawlessly like this the first week they are open let alone the first (or second) day! My wait was only about 10 minutes and I was greeted at the door by someone greeting me and handing me a to go menu (great marketing!). He was explaining the menu as well as the fact that they do catering. The next person I reached was asking if you wanted to sign up for text alerts (again great PR and Marketing). Then came the ordering. Wow are these employees on point. Not only were they fast but they were accurate! They had a great system and you could tell they were trained well! Everyone also seemed to be in a great mood!
I ordered the Wrong Doug Stack with Chicken (think crunchwrap supreme but with much better ingredients). You get a choice of all different kinds of salsas to add to it as well as the option of black beans, queso, and sauteed peppers and onions. You also get chips with every order and can get as much salsa as you would like from their salsa bar!
Welcome to Rocky River Moe’s!