Rogers Aquatics Center

This water park is poorly run. To start off the pools are not properly maintained many of the pools have black film at the bottom you can tell they are not properly cleaned. While we were there a staff member was going around looking for people drinking outside water she told us and many other family’s that you can not bring your own water in and then walked us out of the park, that’s right she would not let us simply put the bottles back on our bag we were rudely walked out of the park as were other family’s. I gave them 2 stars because the teenage life guards were attentive and respectful maybe they could have the lifeguards train the older staff in how to treat customers. In closing this bad review could have been avoided by the manger I called the day after our trip to voice my concerns about the condition of the pools and being walked out of the park rudely for brining water to drink at a water park but the manager was just as rude as the staff member and stood by her employees rude treatment of my family.

OVER PRICED!!! I took my children here, thinking it was gonna be so great! $ 45.00 to get in and no outside drinks or floaties can be used. My daughter who is a good swimmer but small wore 1 water wing for my comfort. I was told that they were not allowed bc they are not «coast guard» approved. I was told by the «manager”(young man in his late teens maybe early 20’s) that she needs to take them off bc they could slip off of her. I told him we have used these all summer long and they have yet to slip off. He says ma’am I can’t bend the rules for you. I was told I could go to the gift shop and purchase the floaties that they provide. I’m sorry I’m not dropping more money. They were $ 20.00. I removed them. We then go to the water slides, she is tall enough to ride, I asked the life guard if I could go first so that I may catch her. He told me that would be fine. I slide down and the red headed life guard on a power trip told me to exit the water. I then explain that the young man said I could wait for her, she proceeds to tell me «ma’am if your daughter can’t swim, she shouldn’t go down the slides.» I didn’t move. I watched my daughter come down and we left. I personally can’t wait for these power trippin life guards to have children and then let someone try to tell them what’s best for their child! I understand the need for rules and regulations but don’t come at me sideways. If you do, then expect mama bear to come out and don’t get mad when I do!

Went to the park for the first time for there special half off day. Waited in line for two hours to beat the rush. Made a line like was told. Then just minutes before opening the gate the old lady worker came out and announces that now there are two lines with no explanation of why there is now. So people that just bought there tickets hop in line before the people that has been waiting in line. That’s was all due to an iPod failure and u would think that it should be ready hours ahead in case of any issues. Well the old lady was trying to be nice but also belittling us and not knowing what to do which was frustrating and not helping. She should just be the scanner and not talk to people in my opinion. Probably not going back it is $ 15 to get in on regular day for water slides that have been poorly maintained as they scratch your back. All of them. Lazy river is small and over crowded more like bumper boats. All in all high price for bad customer service and poorly maintained water slide. So beware of an expensive water park with sucky slides.

This is the worst city funded aquatic center I have ever been to. I have taken my kids to this park twice this summer the first time it rained after we had been there for only 3 hours we requested rain checks the manager denied those rain checks even though they shut the park down for the rest of the day, I have never heard of such a thing any other community pool will offer rain checks for when they shut down for the day due to rain but not the rogers aquatic center. We still had passes left so I took the kids for another trip this time a rude manager named kim came up to me and my daughter and berated us for bringing in outside water, that’s right your not allowed to bring in your own water bottles, we put the bottles back in our bag but she stood there and insisted that we take them back to our car and then got onto several other guest for minor things everyone that was in our area thought she was rude. we have a member ship another community pool so we will use our passes and not buy passes next year.