Sensation Nail Spa

i loved my experience here. My pedicure was very good. Nanni did my pedicure, she very nice and friendly, this is good place to go clean and nice staff.

Free wifi, new equipment, pleasant staff. They take extra care with the cleanliness and use liners on the pedicure tubs.
Pretty décor. Easy street parking, fair pricing.

Love all of the girls at this shop! They all do a great job. Totally worth the drive if you do not live up the hill! Jade is amazing but only works on the weekend. Thanks to sensation Nails my boyfriend and I always look great!

I always get my nails an waxes done here. Nancy is very efficient at everything she does. The service is very nice and they want to make sure you are always comfortable and satisfied. It’s a bit on the pricier side but it is definitely worth it. I highly recommend Sensation Nail Spa to anyone who needs to get their nails or waxes done!

As a wedding and event planner I often have a lot of people ask me where they can go for services. When brides to be or ladies see my nails or toe nails they often ask where I get it done. I’m extremely high maintenance and particular about my hair and nails. I usually like to change it up and go to various locations and cities to get beautified just to make sure my referrals and praises stay true and honest. Well today, I experienced a huge disappointment so here it is, the ugly truth.
These girls that own Sensation Nail Spa used to work up the street not even a block down from their current location. They weren’t pleased with the micromanagement they received, so they decided to open a place of their own. I now know, they needed that micromanagement for a reason.
When they opened, during the first few months they did well. Fast forward to a few years later and here’s the scoop.
I went in this Saturday and asked if I can get pink and white gels. I was short on time and we came to an agreement that we’d work on it as far as we can go. They know how busy I am and how loyal. Given my time restriction, she worked on my nails and got as far as applying the pink gel (unfiled and incompleted) with my approval because I had to go. I asked when she would be back at the nail salon and she said Monday. So we made an appointment for Monday at 6:30pm to continue where we left off to finish the last final stage to the whole process. She kept telling me it will only take 10 – 15 minutes to finish. So I agreed happily, paid them and told them I will see them at 6:30pm on Monday.
Monday 7÷29÷13. I was busy all day and evening and made the necessary schedule arrangements to get there on time. Luckily, I made it to the nail salon an hour and half early. I walked in to see if there was a cancellation. Even though there was nothing going on and she was not doing anything, she told me to come back at 6:30pm as we had originally scheduled. Right at 6:30pm I walked in and sat down and waited. She was working on a customer and I expected a 10 – 15 minute wait, because that is standard and normal.
I waited patiently, quietly and calmly. Not once did she say anything to me or acknowledge the fact that she was now running 33 minutes late herself. Well I sure as hell was not going to wait around anymore. I had things to do and I was pissed off!
I left, because I was livid. Nails half done, prepaid and services not completely rendered. I called her later when I tried to calm down to tell her how poor her communication and customer service was. I was extremely upset and disappointed at their service. I called and spoke to a few people I had just recently referred Sensation Nail Spa to. When they told me that they too had waited over 20 minutes I was DONE. I let her have it!
THIS IS UNACCEPTABLE in my book and therefore as a wedding and event planner, they will be blacklisted and never referred to again.
My reputation is at stake. When people see my nails and toenails and ask me where it was done, I like to proudly refer them. Shame on the owner for «disowning» her huge mistake and completely failing at customer service. Not only did she fail but she also tried to twist shit and make it my issue and somehow blame me and give me shit for leaving. She’s pulling this bullshit on the wrrrrrrong person. LOL… so SHAME ON HER for even insisting that this was my fault.
How is it my fault when I accommodated her, have given her business, have always been patient and lost 2 hours of my time and money for her horrible service.
I apologize fellow Unilocalers, I seldom bash or write reviews are bad and zero star worthy. I have to agree with Alissa M and Cici C… I give a negative [-2] stars.
They will never get any more CUSTOMER REFERRALS by me. GOODBYE Sensation Nail spa and good luck to ya! NEXT!!!

The only place I go to get my nails done.
The staff is friendly and their attention to detail is impeccable. I always leave with beautiful, long-​lasting nail color. I’ve also had a wax done here as well and I was very satisfied.
Everything is nice and clean, from the equipment to the bathroom.
It’s a bit pricey compared to other salons, but it is so worth it.

I have been going here since it opened. Once in a while I try another salon either in the area or while I am traveling, and always go back to Sensation. The people are very nice, professional, and care very much about the quality of their work. I see how they treat younger customers (including my daughter when she was a pre-​teen) — with the same attention that they treat the adults. The Salon has become very popular, so call ahead for reservations — unlike most salons, which will tell you, oh, just wait (and then make you wait ½ hour or more) Sensation has respect for your time and if you walk in without an appointment and they cannot take you, they will tell you that. So call the day before or morning of your desired appointment time.

I couldn’t agree more with Alissa M! If Unilocal had zero stars, that would be too generous. This place SUCKS, period. The absolute worst customer service and rude staff. No greeting, no smile, no nothing. I had to go to this place because of a time crunch and a few chipped gel nails. I just wanted the gel removed. I was told to sit and wait while at least 4 available staff members milled around with no clients.
To make it worse, 2 walk-in’s came in after me and were seated and attended to while I waited another 15 minutes. When It was finally my turn, the girl didn’t say one word and motioned to her chair. I then sat for another 20 minutes with foils around my fingers with no explanation as to where she was going, watched her wax some eyebrows then disappear for another 10 minutes.
Truly, this place doesn’t deserve the business. I wouldn’t step back in there if YOU paid me! :(

this is the best salon i ever been… I came here since it just opened… The staffs here are so friendly and their jobs always great… I never have any problems after my nails done… I m very happy with this salon and i m highly recommended…

This place was great! Everything was new, my manicurists were very nice, the environment was relaxing and I really liked the plastic liners in the foot tubs. And parking and location are ideal. Will definitely visit again. Thanks to other Unilocalers who commented previously and gave me the confidence to give this place a try!

The WORST nail salon I’ve ever experienced. I had to come here because my normal nail salon was booked and I regret it so very much. The woman who did my fill had no clue what she was doing. She made the acrylic powder WAY too thick and the polish job was worse than horrible. On top of it all… she charged me $ 26 for a french tip fill. AND my nails were falling apart after one week! HORRIBLE. Do NOT ever go here!
Go to EZ NAILS on Crenshaw and Lomita. They do the most amazing job and I ALWAYS get compliments on my nails and I get to keep money in my pocket. Only $ 17 for a great fill that lasts a solid 3 weeks.

This is the best nail place in town! Nancy has been doing my nails for 5 years now and I would never go anywhere else… plus her jokes and stories are always the highlight of my visists. The staff are very curtious the massage chairs are wonderful. Denise runs a very clean and classy place!

Tried today for the first time! Got a gel manicure by Van and it was PERFECT! I had acrylics for years and recently switched to the cool gels. Have tried 4 different salons with not so good results… until now. Am so happy with the job she did! This place is not the cheapest but it was the best! Plus you get an amazing hand massage with the manicure. I highly recommend it!

I had a good pedicure here. Staff were friendly and the salon was comfortable and peaceful.

I have been getting my nails done here for several months now, and can’t think of going anywhere else.
I was referred through a coworker, who gets her *gel* nails done here by Michele. They use gel in place of acrylic, which is better for your nails. The natural nail underneath doesn’t become as thin and brittle like they do with acrylic nails. Michele is an expert at doing these, from application to shaping. I always get compliments on my nails. It is about $ 45 for a new set and $ 40 for a fill, and sometimes will charge if you break or lose a nail. It is a bit pricey but definitely worth it. I would recommend going in for a fill every two weeks or less to avoid breakage.
The pedicures are very nice too, the other Michele is always nice (I can’t tell if she’s Vietnamese? She speaks so fluently!) and they use a new clean liner for each individual to avoid contamination. The owner also did my pedi once, and she is very nice as well, making sure I was happy with the services.
It’s a little out of the way coming from Long Beach, but so very worth it.

This is a great place to have your nails done, it has everything you could want. Great atmosphere, massage chairs, good location with plenty of parking, friendly and courteous manicurists. Denise is a perfectionist with her fills and Michelle is great for waxing. I would highly recommend to anyone looking for the perfect nail salon.

The best nail salon up on the hill! All of the girls here are really nice and all of them do a fantastic job! I have followed a few of them from nail salon to nail salon and I am glad that they have opened their own shop! LOVE THEM! Beautiful shop, too and very relaxing atmosphere! VERY clean as well! I refer all of my friends to them!

I called a few days ago. The lady who answered the phone was short and a bit rude. I thought maybe they were super busy so I decided to stop by and give them a second chance. What a waist. The staff was not welcoming and warm. They were not busy. I need to find a great salon in PV.

The people, who are working in this nail spa, were used to work at Tam Nails Spa. They are Nancy, Michelle Number 1 and Number 2, Denise, Van and Jade. These girls are really welcoming, sincerely, hilarious, and working hard. I love them to take care my nails, my waxing and even my facial. Highly recommended ^.^