Wells Fargo Bank

I cannot say enough about THIS branch. I do deposits here twice a week for work, and they are truly the best Wells Fargo I have gone to. Super personable staff, they remember your name, job, whatever you discussed. I get a smile going here when it’s normally the least favorite part of my job! Plus, they’ve got super yummy coffee available with good creamer too! I’m not a Wells Fargo customer even and they have me considering switching. If you’re looking for a bank that will take great care of you and invest in you as a customer, go here!

This Wells Fargo is top notch. The tellers and staff all seem to be ‘on it.’ Today I went in to have a general discussion around my accounts and I had a chance to sit with Dennis Fistonich. He did a nice job walking me through the questions that I had.
I was greeted with a smile when I walked in and offered a fresh cup of coffee. They know how to take care of people at this location.

I will try to make this story short. I had a savings account at Wells Fargo and I decided to close it. I went into this branch office and met with a bank representative. I asked him to transfer all funds from my Wells Fargo savings account to my Wells Fargo checking account and close the savings account. I left with the understanding that the task had been completed. A few weeks later I received a bank statement that showed the savings account was still open and there was one cent in the account. Apparently, after I moved all of the money out of the savings account, I earned one penny in interest. I called the bank and asked the bank representative to close the savings account (I did not care what happened to the penny). He told me that he could not close the account with one cent still in the account. I asked him to move that one cent to my checking account so that he could close the savings account. He told me he could not move the cent based on a phone conversation. I would have to come into one of the branch locations and withdraw the penny. So I take time out of my day to walk into this branch office again to withdraw the penny. I explain to the teller that I want to withdraw all funds from my savings account. She looks up the account and tells me I have one cent in the account and she laughs as she tells me this. I tell her that I know there is only one cent in the account and I need to withdraw it in order to close the account. I fill out the paperwork to withdraw the penny. She laughs again as she pulls a penny out of her drawer and pushes it to me. She makes a comment about how funny it is that I walk into the bank to withdraw one penny, but I am not laughing. While still laughing, she asks if there is anything else she can do for me. I ask her to close the account, and she tells me I will have to meet with a bank representative to do that (That was the next thing that I did). Seriously, does anyone think laughing at the customer is good customer service? Not me. I gave this branch office 2 stars, rather than 1 star, because everything else about it is OK. I just did not appreciate the poor customer service from the teller.

Your average Wells Fargo, I suppose.

Celebrating Unilocal’s first day of public trading by reviewing a financial institution: P
Even though it is a bit far away, this is the main bank for my parents’ business. Loans, savings, checking, and any services were all done through this bank. Even though WF does have a somewhat annoying process, the bankers here have always been flexible in working with my parents.
I don’t really have a close relationship with the bankers here since the turnover rate for WF is so high, but tellers are always courteous, and this location is nicely lit, spacious, and in a plaza with plenty of parking. I do wish there’s a drive-​thru but I doubt any businesses will be allowed a drive-​thru in the area if the City Hall doesn’t even let McDonald have one.
One thing I do find annoying is that the wait time to see a banker can sometimes be long since this is the main WF on the hill and it can get packed at times. Best to come during off-​hours!

I had the exact opposite experience of another reviewer. I had a complicated transaction to deal with, and the staff made it even more complicated than it already was. In fact, it was the staff’s attitude that caused me to not just make the changes to the account that I needed to make but to close the account and take my business elsewhere. It took me 1 hour and 20 minutes to do something here that took Bank of America 20 minutes. So, it was not even a big bank thing — it was the staff here thing. I walked out with a smile, only because I knew that I would never be back.

My parents have used this branch since the 1970s. Wish the turnover were lower, but still this is better than many many retail banks. Special thanks to Johanna Alvarez who helped my daughter with her account, she was patient and as a result things went smoothly.

Good bank. Recently remodeled due to the local Wachovia take over which means it is busy. Most of the tellers are great.