Sixt Rent a Car

This is the absolute worst car rental company to do business with their practice is nothing short of a scam. Please do not pay for online reservations because if you ate unable to get your rental you do not recieve a refund they WILL NOT refund you up to 3 days of your rental. This company took $ 463 from me I was not able to get the car I reserved and they are trying to with hold my payment for a refund. Absolute worst company I will be contacting the BBB and filing a complaint and going further becausr their practices are a scam.

It’s not very often that you go to a rental car place and get excellent service from their staff most of the time the staffs are grumpy don’t want to work slow and don’t have people skills but Sixt rent a car they are very helpful clean and very pleasant and don’t have a problem with helping you out with any questions or issues you may have renting a car with their company also returns or switching is very easy n simple I have no complaints and will refer anyone in need of a rental to go to sixt car rental for their exclusive line of cars
Thank you ladies n gents

Never never ever again…
Staff is rude no customers service training at all.
Friend made reservation for me in her name, but girl tells me I can’t pick up reservation in someone else’s name. I go round and and round with her about it, then she go ask manager, manger tells her the same thing. The other girl there over hears and then she come and tell her yes, I can. Don’t give me car I reserve or like kind down graded me tell me it an upgrade. Sixt don’t piss on me and tell me it rain.

I cannot believe on my arrival to this company at 11 PM on 6÷6÷16 that they were out of cars. On top of that this has happen to an dozen or more people’s, that had reservations as myself. I was in there lobby for 3 hours trying to find another company to rent from, which all of them was sold out. I so happen to get lucky that someone was returning a mini– van, that I did not reserve. So I end of going with the van otherwise I would of been without a vehicle. And I was here in Detroit for a funeral, that I did not leave there location until 2 AM. And the killer thing about all of this they had 20 to 30 cars out of service, and for the one’s they could of used the keys was locked in the managers office. Which there was no one on site with authority. This was the most unpleasant experience of my life, I would not wish this on anyone. I can say this is the most unprofessional company, that treat customers very poorly as if they don’t care. I strongly suggest not to use this company.

I already had my reservation before I arrived at 11:20 pm. I was 5 minutes from my hotel and exhausted. Should have walked to hotel. There was one girl waiting on us, two people in front of me. Took her 20 minutes to finish first customer (in no hurry) then 30 min on next customer. After midnight, took her 20 minutes to figure mine out. In the last few min, 2 more counter people came out from behind the wall laughing. My car had a strong cigarette smell. Got in bed at 1:15 and had speaking engagement in Toledo next day. Worst car rental experience I have had and I travel all the time. I used hotwire and they picked it.

I booked my rental thru Priceline. So, at the time of booking I didn’t know what company I was renting from. They told me it was a company called Sixt. I’m like «I’ve never heard of a company called Sixt». I didn’t know what to expect but I was amazed. The office was very modern. The orange color was nice eye candy. They even had little BMW cars for kids to play on in the lobby. Nice touch. They upgraded me to a Mercedes SUV with was an awesome experience. The price was right also. Next time I’ll book directly with Sixt so that Priceline doesn’t get a cut. Check in AND return was seamless and short. I’ll definitely be using them again. I’m impressed, Sixt!

Renting a car here sucks.
So we always book with sixt. 1^st time had a really bad experience in Detroit.
We booked a Mercedes and they gave us a hyundai. And it says clearly on our reservation Mercedes or Audi. The supervisor was very rude and didn’t want to help. We instead had to pay extra for the same vehicle we had paid for in Advance. Upon confronting the supervisor she said we could go else where. This is not the kind of service we expect from sixt. Extremely disappointed in sixt and will make sure to cancel all our future reservations with them!
Ps. The supervisors name is Alex R!

This was my 2^nd time using them (in April). I was again very pleased with them. We book and pay ahead so the process is pretty quick and we still got better service, price and so on compared to any other places we’ve used. We rent cars at least a couple times a year and always try to find a sixt if possible. After our 1^st trip, we got the free membership or whatever it is and that saved our info and i think got us an upgrade. The only difference this time was that they did try to sell us on navigation, extra insurances, gas etc. All the companies do this though. So aside from that spiel they were very nice and friendly. My only annoyance with the company itself (not location specific) is that when you find a discount code from 5−20% off, the end total is always the same as if i am booking without a code. The Unilocal code for 10% here is the only one that has ever worked.

Having never flown into Detroit, I went with the cheapest rental car company I found online which was Sixt. I had no wait or problems with pick up from the airport. When I arrived at their home base I was told they didn’t have my vehicle and that they would upgrade me for free (which they didn’t, it cost me an extra $ 10). But I didn’t mind the upgrade because every rental car company tells you that the vehicle you reserved is out. They can’t hold vehicles especially at an airport shuttle area. I returned the car with no problems and was shuttled back to the airport in about 15 min after returning the car. The staff were friendly and courteous and for the extra savings, I would use them again.

I’ve not been to Michigan for about six years, and definitely haven’t rented a car from there. Unilocal is broken and posted a rando review on my account for their service. I’m updating that review, because I can’t speak to my experiences with a service I’ve never used,
Just because Unilocal is broken and some rando is posting reviews on my account.
Password updating time, methinks!
But thanks to Sixt for reaching out to respond. Sorry I couldn’t get back to you on the rental situation! Hope it’s all sorted.

Pretty Bad Service. Staff is nice but when you book a large SUV (XFAR group) and you are told there are only two working cars in the whole branch… A delivery van and a Hyundai …
what’s more is they won’t change my rate until a manager looks at it which means I have to come back and drive 1:30 … The Detroit branch is by far the worst of any rental company I’ve ever used.
There’s absolutely no response when calling the direct branch number … you will just get the wait and the same song for a good 30 – 40 min before it automatically hangs up.
At this point I am looking to do a charge back on my card.
Very bad service.
Avoid.

Not a Happy Customer…
I have to say that, I was a fan of Sixt, until my visit to Detroit.
My flight made it to DTW Airport at 1:50 PM on Friday, my car reservation was for a 2:00 pick up, but when I arrived to the rental facility, everything took a turn for the worse. The first thing issue there were five employees but only two were assisting customers. One of the two went on break after she completed her customer. Once I w as finally helped, there was a mixup with my reservation because some reserved a vehicle and we both had the same name… Second once my reservation for a Buick Lacrosse was located, I was told we are washing vehicles that were just returned so it would be about 30 minutes or so. So we wait, the 30 minute wait turns into a 2 hour wait. Third after the 2 hour wait there was an issue wait the vehicle availability, instead of a Buick LaCrosse (which I counted ten on the lot) they offered a Cadillac CTS, very nice vehicle but not if you are 6“1, and have two other passengers riding with you. I decided to take the vehicle because I had already missed one appointment and I need something to drive. I was told that I could call and check the availability later, and exchange the vehicle for a larger vehicle. I made this call around 8:00PM, I was told by SIXT reservations that someone from the SIXT DTW Airport facility would contact me. Never received that phone call, so I decided to stop by the facility again one I picked up a friend who’s flight arrived around 10:00. I was told the same thing, the vehicles that you see have high mileage and theyh are being returned, or there’s maintenance work that’s needed, if you come back tomorrow we MAY be able to switch you to a larger vehicle. Whatever excuse that you could think of they had it. So I just took it as a loss and a lesson. Stick with the regular car rental companies…
Not A Happy Customer.

After waiting 40 min in the rain and cold watching hertz Avis and every other rental company send dozens of shuttle thru finally sixt shuttle came, I waited on hold for 25 min and no one at the office could even answer the phone! Should of spent that time calling hertz and not giving them the business! Did call my secretary and had her take there number out of the rolladex! Will rent elsewhere

Rental cars are rental cars. It’s just a temporary vehicle to use for the time being. The rental car joint is just a building to exchange and fill out liability paperwork in order for you to use the vehicle.
Their rental building is off the strip a little, but I really don’t care about that. You walk in on a modern lobby and the waiting room is hella modern as well. I like the all illuminated orange motiff. Just so when you see orange, you automatically think sixth.
Anyways, we usually get the i ran out of the car your reserved, so we’ll give you the same car or something a little bigger. Which was the case this time. Instead of a Rav4 we ended up with an Equinox. Loved the car. We traveled to Chicago and drove around the city in style.
Customer service is nice and would love to rent a car here again in the near future. Thank you Sixth!

I rented a car for 5 days with this car rental for the first time. Best experience I ever had. My customer service rep Leslie that assisted me when I arrived was absolutely amazing, friendly and made my pick up so easy and fast. The shuttle driver from the airport was really nice as well. On my day of drop off everything was so fast and easy. All the workers that were there all super nice and welcoming. I will definitely recommend SixT to friends and family. But also will rent my vehicles for future travels from y’all. Thank you for everything!

This was my first experience with Sixt and will be the last. Upon arrival at the Detroit International Airport I made my way to the rental car shuttle service. I waited for some time. I waited long enough to see the various shuttles from the other companies come and go. I finally called the Sixt Rental car office and found the automated phone system to be a headache and a huge burden to the customer.
Upon arrival I advised the agent of my reservation for a premium rental car. I was advised that they had a Hyundai Genesis available. I’m sorry but a Hyundai Genesis may be a «premium/​luxury» car by their standards but it is NOT a full size automobile. I asked the agent for something like the Chrysler 300 or Cadillac. I was informed that they were no other options.
I canceled my reservation and returned to the Detroit Airport and used another company. I also might add that Sixt is NOT located with the other rental car companies in the rental car lot. I encourage you to check out the reviews from other customers before you book.

I rarely give 5 stars for anything, but my experience from start to finish was nice and smooth. When I came out of airport there was already a shuttle waiting. Shuttle guy was actually very professional and accommodating. Once he saw me he got out and grabbed my bag for me, opened the door to the passenger seat, grabbed my arm to help me up, then closed the door. WOW! chivalry does go a long way, very rare these days. During the ride he told me about a few safe attractions I should check out since I was there alone. We pull up to rental place which was maybe a 10 min drive. He got out, opened my door and helped me down, gave me my bag, and told me enjoy my stay. :)
I go inside and went straight to the desk, and Briyana was a rockstar. Gave her my name and she pulled me up before I could even get my damn ID out my wallet. ID, credit card, BAM! She went over contract with me, all done less than 15 mins. Actually had a good laugh with her joking about it being to damn cold for my Californian ass.
I returned the car week layer at 5a when they opened, guy greeted me at the car took the key, I went inside to desk, young lady closed out contract, shuttle pulled up 5 mins later. That guy was also very nice and chivalry. This one actually dressed for the job, he had on a black suit, and very nice long wool trench coat. Shit! I felt kinda special, V.I.P. and shit lol.

Unless you are desperate and looking for a low price car rental stay away. This is the second time I am renting at this location. Never again. After waiting 40 minutes for their shuttle at the airport, I am waiting another half an hour for my car to be cleaned (they forgot I was coming).

Using Sixt for the first time. Besides being clearly overbooked for the holiday they told us they were preparing a new vehicle for us but nothing was done for over 45 minutes until my wife went back into the garage and saw nothing was being done. Our agent had to yell at the manager to get any action and it looks like it will take about 2 hours from the time we got at their lot to get a vehicle.
Would never use them again. It is clear they grossly overbook and don’t have good management (at least at the Detroit location).

Long ass wait. Had to go back because their shitty car had a flat tire. Instead of taking responsibility and getting us a working car to go on our way, they made us go find a gas station and refill the tiny amount of gas that was used coming back. After that, we had to wait another hour for them to prep a working vehicle. Screw this place. Not going back.

I am surprised to see the bad reviews for Sixt. Our experience was nothing but positive.
The shuttle van was waiting at the curb when we came out of the terminal and the driver was kind and courteous, the van was clean and he got us to the Sixt office quickly.
The Sixt office, although located a little off the beaten path from other car rentals, was very modern looking and clean. Ashely, the representative we worked with, was super pleasant (even though it was past midnight). She efficiently processed our paperwork, made nice small talk with us and got us on our way. This was much different then our past experiences of picking up rental cars from different vendors at Detroit Metro, or anywhere for that matter!
We were impressed with the car inventory as well — Mercedes, Audis and more. We just got a Hyundai Elantra, nothing fancy, but it was very clean, fuel efficient and perfect for our short trips around the Detroit area. Returning the car was painless as well. The staff was helpful and customer service was excellent!
Overall, I am super impressed with Sixt. It was the best value and, as mentioned above, the best experience I have had with a car rental from this airport.

Not only did they not have the particular type of car we reserved, they did nothing to ensure we were satisfied. One worker was completely clueless and kept uttering the phrase «I hear ya man.» Another worker attempted to get us the correct car for the next morning and said, with the manager’s permission, they would swap cars with us in the morning. After speaking with the manager, he would NOT allow the switch. We attempted to refund the rental, and they said we had to call their customer service, which is closed after 10pm. Thus, we were forced to take the worst and only car left on their lot and the STILL charged us the full price of our original contract, which was for one of the nicer cars in their fleet. Needless to say, we will never rent a vehicle from this company again.
Also, while at the location, TWO different, other clients came in with nightmare situations, including a charge nearly double the expected cost. Unbelievable.

The selection of luxury cars was limited and I had to upgrade to get what I wanted. We waited longer then we wanted for them to clean the car for us. When we got in the car it took me ten minutes to figure out how to get the car in drive. Stay away from this company. They need to get the kinks out.

The worst. Don’t rent from these guys
Shuttle took over 20 minutes to come to the terminal.
Meanwhile dozens of other shuttle busses driving by…
Rental process painfully slow with extra steps.
Never had to take so long with other car rental companies.
Car was not ready so they made me wait extra 15 minutes.
They had an upgrade vehicle available but they would not rent it to me without extra charges…
WTF!
I just want to get my car and go! Don’t be so extra talkative and cheerful when everything takes more time than your competitors
First and last time I will rent from these guys! Goodbye

Very nice people but god awful slow. Was here over 50 minutes waiting on them. Poor management. Great car but is waiting 50+ minutes really necessary???

1 Sixt Rent a car– Disappointed not happy wont re-​rent from that mislead by untrained sales team
I trusted my sales agent that give us a to z pricing that was wrong and it was very clear to both of us what she sold us
long contract small print Yes I was fooled — I feel I was over charged x 2
2 The car had a clear defect in the power tail gate that closed with great force and no warning — long term causeing injuries
3. The day we returned the Crossover srx Cadillac, we told the agent responsible for car return.
we demonstrated the problem with the car. She also was pushed down by the tailgate by its force sixt agent noted on the final bill

But we did enjoy the free cup of cappuccino Thank You
next time i will use — Hertz enterprise avis budget

This was my first experience with Sixt and I was very impressed. There was a small hiccup when I got to my car, it was in empty, but the staff was quick to make things right. Give them a try, I would definitely rent from them again.

I was hesitant to use a new company since I’m used to great customer service with Enterprise. But I went with it and am pleased. They happened to be having a special so got a nice upgrade to a luxury car for A very reasonable deal. They have a nice lounge with an espresso machine and other drinks, trendy tables, and internet stations. Nice look inside, in general. Some gimicky sales (same as other places — ‘extra’ insurance, gas ‘deal,’ etc); but overall great!

Had to leave a positive review after all of the negative comments I read on here; I hate seeing negative reviews after such a positive experience.
Stepped out of the terminal and there was a brand new Mercedes Caravan waiting to drive the 5 minutes to the Sixt location — the driver couldn’t have been a sweeter woman if she tried.
Special shout out to Ashley who couldn’t have been more accommodating at the checkout counter. I was offered an espresso or sparkling water and waited in the chic lounge while they got my car ready.
A few minutes later I was out the door in my brand new Audi A3. I will use Sixt every time I rent in Detroit going forward!

The old bait and switch here! Rented a car knowing that they offer nicer luxury cars according to the website. Well they do… if they have one! They have a select few nicer cars and not what you think you are reserving. They hit you HARD for a upgrade. They did not even try to make me happy. They just blew me off so I went elsewhere for a car. The same car they offered as a replacement for the car I rented for $ 20 less per day. It’s not a hidden gem as some would call it. Just a waste of time!

I didn’t really want to write a review for this place, because it’s kind of a hidden gem (and i’d love to keep it that way)…at least with our experience.
The shuttle arrived within probably 3 – 5 minutes of our call, we got a nice Mercedes for cheaper than any other standard car elsewhere and the service was great. From the shuttle drivers to the people at the counter, everything was pleasant for my husband and myself. I’m sure it was so smooth because arriving, we were the only people using them, so there was zero wait and it was so quick. After dealing with all the other rental places over the year, we will never want to go back.

Overall, excellent experience for the cheapest option. Very accommodating staff. I would rent here again.
I arrived after midnight and didn’t realize the shuttles were not running as frequent. I waited for about 45 mins till I called them and they sent in a shuttle immediately. Mike Cash was friendly, professional and compensated with a free class upgrade.
Alex was very helpful on the return. She delayed the vehicle check-​in until she could confirm that I boarded my flight (I was on standby).

If there was a no star option I would’ve checked it. I’ve rented from several places and this is by far the worst company with no customer service whatsoever. We reserved a specific class and called to ask if they have a Mercedes available since it was for a wedding. Not only did they give the car away but after speaking to the supervisor when returning the car, she insisted that we didn’t know what we were talking about, did not apologize for the service or offer anything to make up for it. I say stick to trusted companies like Hertz or Enterprise.

They’ve gone far beyond our expectations. Extremely friendly and accommodating to your needs. The person that helped us, Joe was really helpful– giving us maps and details to how we could get to our location. It was an ease transition, from the shuttle pick-​up to the rental location and them having our vehicle all ready and even returning was a bliss. I was impressed very much! I would definitely recommend and rent from here again! (FYI– All of their lined cars are completely new and their «compact vehicle» is totally an upgrade from your usual compact cars from other rental agencies.) I would definitely recommend!