Dunkin’ Donuts

Go to the bagel shop next door.
They are only surviving because it’s at a train station. Employees do NOT understand orders and push their own orders on you, as well as incredibly rude.

An easy, quick stop for passable caffeine while you wait for your train… nothing more, nothing less.

This is the worst Dunkin Donut branch. The employees are rude, untrained and give you a wrong order. It’s good that there is a Bagel Deli across with great service!

Easily the worst Dunkin Donuts I’ve ever been too. I go to 2 other locations at least once a week. This location sucks, they are ridiculously slow and sometimes down right rude. I’ve given them several opportunities these last 5 visits and they fail miserably most times. The manager has no idea what she is doing most days, several other employees are difficult to understand, and the only decent worker is a young man. In the morning they are horribly understaffed. At night they close shop early most nights discarding all the Donuts before 9:50 pm… and why in the world would they close at 10 pm? Last night I rushed to make it before they closed. When I got there at 9:59 pm; the door was not locked so i went in. Both employees were already dressed to leave and were pretty obnoxious when i said i thought you closed at 10? All i wanted was a damn hot chocolate! Ronkonkoma is a busy station, there are always cab drivers waiting and trains coming just about every hour… it obvious the owner doesn’t know his customers or just doesn’t care! Either way,. I refuse to spend my money here until they get their crap together!

Two stars because the two regular employees were really working hard, busting their humps, and trying to get a handle on the crazy. The manager took the more «easy/​breezy» approach, which was fine, until he pulled the WORST move, which made half the customers leave.
The line formed the opposite way it was «supposed» to… then someone who lined up in the «correct» area… asked where the line was… and the manager made everyone line up again, BEHIND the person who just walked in, even though we’d all been waiting for SOME time!
That’s just horrible. I know this ain’t some swankified joint. But come on.
Go across the way to the deli for a coffee and treat.

My husband and I had a horrible experience there. A couple of weeks ago the person who was serving us, Sunny, took the money we handed him and put them in the cashier machine, then accused us of not having given him the money and said he would call the police on us. Since there is a video camera above him, of course, it recorded us giving him the cash, but this experience for buying a cup of coffee was the worst in my life. The owner apologized and promised to give us a gift card, but that never happened.

go there every morning for my normal medium iced coffee and sometimes a donut. first off they are a little pricey…$ 3.00 for a medium iced coffee is a little high if you ask me, also the staff is very rude!!! there are two indian women who wont even look at you when you order and seem annoyed as If its an inconvenience to take an order from you. I wish there was a different DD or starbucks on my way to work because I definitely would not be going to that one anymore.

So far I have been to this location twice; each occasion was not enjoyable. First of all, the two employees that helped me when I was there were difficult to understand. I had to keep asking them to repeat what they were saying. I had to ask my friend if she knew what they were saying and she even got confused. I had a very simple order the first time an iced coffee and the second was a number 4 and an egg white flat. I dk how many times I had to repeat myself. Also, the one woman who helped me the second time I came in and ordered food, took so long! We had to leave so we wouldn’t miss our train (the 11:11am). We got there at 11:00 AM and left before we got all our food because she was slow, and took her time putting the food items in the oven, separately!
I know 11 minutes seems unreasonable to expect food and a drink, however there was NO other food orders and NO body was in front of me in line when I got there. I’ve worked in food services including drive thrus and if you can’t get your customers I’m and out especially at a busy and high demand store because of the location, then don’t work there! Just saying. Didn’t even enjoy my food. The croissant was burnt on my sandwich and we got cold soggy hash browns and didn’t even get all of the order!

Everyone know «Dunkin Donut’s», so not much to describe. Great location and great iced coffee. I wish it was a little cheaper. $ 3.00 for a medium?

No bagels sold here. Ever. How is this OK?!?

Cleanest DD that I’ve visited! Fast service and located close enough to Kohl’s.

Love that this is right next to the train station. However, when I went in here the girl gave me my cup with a cover that was filthy. I had to ask her to please give me a clean cover for my cup. Not good DD, not good at all.

Quick service since they know you there to catch a train and have limited time. To my surprise, they do not sell bagels. Since there’s a bagel place right there, they have an agreement that DD won’t sell bagels.

The service at this place is terrible. All they want to do is rush you in & out and take your money. Many times they make errors charging the correct price and returning exact change. If you complain, they will challenge you and will not offer an apology.
Do not buy their donuts in the afternoon. If you ask, they will lie and tell you they’re fresh, but once you bite into one you can tell the donuts have been sitting around all day. The coffee quality is inconsistent. This is probably due to them consolidating pots of old coffee and fresh coffee together after the pots have been sitting a while.

Same employees for about the 5 years that I have been going here with one an occasional one or two new people who last about one day. The dunkin’ is a fast passed experience as it should be near the Ronkonkoma train station.
There is a calculated way to take orders and sell Donuts that they have down pat. I always feel comfortable that I will make my train if I walk in here for a quick coffee and commend them for doing what they do best in the local area for morning commuters.
Keep up the good work.

This place is a lifesaver if you should ever get stuck at the Ronkonkoma train station waiting for the Long Island Rail Road train to Penn Station in Manhattan after you arrive at MacArthur /​Islip Airport on Long Island.
Trust me, loitering outside on a cold winter evening is not an option.
EDIT: 2 stars only because it is, after all, just a Dunkin Donuts