Southwest Airlines Cargo

My husband recently took a business flight to Oklahoma. He had a medical crisis on board and needed to come back to Islip. His bag was sent on to OK. My husband was in the hospital, so I called to ask them to look for his bag. I called and they told me they would take care of it. My husband had many clothing pieces in this bag, meds etc. and really needed it back. It took a few days, but the bag made it back to Islip. I explained the situation to a southwest employee (that he could not pick it up because he was sick) and that I would need to get it. I went to the airport to pick it up and I had no problems. She even wished my husband a speedy recovery and I truly appreciated that! It is nice when the airlines work with you. I have never had a problem with this airline, and I have flown several times.