Lithia Chrysler Jeep Dodge of Roseburg

Ended up buying a lemon. The 11 months I owned it, it sat at the dealership for 3 months waiting on a transmission because they seized up the original one while doing a recall it didn’t need. Which was bought back after getting an attorney. But I’m stuck with a lifetime oil changes contract for a car I don’t own anymore. It’s not transferable and they won’t refund my money on it. Same thing with an extended warranty I have. It’s also for the same car I don’t own. They refuse to refund my money on that too. If you are really set on getting a jeep or dodge go elsewhere.

Typical scam artists car lot. There tactics more resemble a corner used car lot rather than new car dealership. They did a very good job of scamming me on my trade by showing false numbers. When I found out and contacted the manager he didn’t care and will no longer service my two brand new vehicles because I gave the lot a negative survey and called corporate.

just had our Chrysler 300 transmission serviced, and am very pleased with the whole experience, thank you Andrew and Kevin.

Bought a brand new Ram 1500 back in April. Got a decent deal on my trade in, a 2009 Ram 1500, and the price on the new Ram was good. I purchased the undercoat and coating for the interior with a full warranty. The only thing I asked in return was that when the license plates were ordered they be the Crater Lake style. I even offered to cut a check to cover the whopping $ 20 difference. The plates arrived the standard white with green tree style. Joel Schuyler was an excellent salesperson and everyone was easy to deal with however when you tell a client you’re going to do something it should happen every time. I called to follow up about it and nothing was done to make it right. Ultimately this one thing brought a great experience to an average one.

Once again, Lithia has proven to be one of the worst dealerships to deal with. This one branch of the Lithia network I’ve only had one opportunity to TRY to buy a vehicle. It only took 3 days to see that they are no different than the rest of the Lithia monopoly of dealerships. I have been searching for quite some time to purchase another diesel truck and once again, the exact model I’ve been looking for appeared on a Lithia lot. I inquired about the truck via email since their phones were not working all day. I kept getting a generic response back telling me to call. Finally, the following day, I called and spoke to a salesman named Shawn. He quoted me a price which was a good start. I said I would be coming through Roseburg in 2 days and would like to stop by and make a deal. Yesterday, I was scheduled to go as I said before and I called once again and the phones were actually working. Shawn was off that day so I spoke with another person named John. He then told me the truck I had already made an appointment to come look at and buy, was just wholesaled to another dealer, but, if I hurried, the first one there would get the truck. (Typical Lithia BS) I was also told on another call that there are two other interested people in the truck. At this point, I was about to forget it, but the salesman found my phone number in their company computer system because I’ve bought several at Lithia in the past (big mistake). Regardless, I finally left my home which is about an hour south and headed to the dealership with my wife. 10 minutes from the dealer, I received another call asking if I was still coming. (Unlike Lithia, I’m a man of my word). I got to the dealer and looked at the truck. I would say, at first sight, it was an 8 out of 10, so we went for a ride. Yes, I liked the truck, so I did another walk around and looked under the vehicle. The «skid plate) was saturated with oil, which I pointed out to the salesman. I was assured it was no big deal and it would be fixed. (This truck has been on their lot for 180 days and none of these wiz kids ever noticed an oil leak?) So much for their complete safety check they claim to do on every vehicle. Moving along, with everything on the table, I made a reasonable CASH OFFER. It was declined stating they just wholesaled it for $ 3,000 more than my offer. I then came up another $ 1000 and they declined. After another hour of haggling the Sales Mgr (I assume) appears, with his famous Lithia smug attitude and said I could buy the truck for an amount, which was less than what they claimed to have wholesaled it for, but was still almost $ 2000 more than my original offer. Then, he gave me an offer to buy a warranty, only good at a Chrysler dealer for a somewhat reasonable price, yet when I read it, the warranty stated it was only good on NEW vehicles. Not used. Regardless, I was told if I didn’t buy LAST NIGHT, the truck would not be available. Another lie! Knowing the defect oil leak which could have been a hose or worse, a front seal, I was told the truck is now sold AS IS and they would only fix it if I paid for the repair. At this point, I asked again if they would wait until the next day since they were already closed, then put it on the rack in their service dept. to determine if it was a seal or hose, then call me with the results. Then, Shawn, the Sales Manager stated if I leave now, the truck would not be available as it was going to the mystery wholesaler. At that point, I went to my car with my wife and left. No attempt was made to save the sale. At 7:45am my cell phone rang, waking myself and my wife up at our hotel 60 miles north in Eugene Oregon. A voice mail was left. About 90 minutes later, while trying to eat my breakfast, it rang again. I returned the call to Lithia which Shawn stated I had said I was returning to buy the truck. So much for the BS that it was already wholesaled. Throughout the day, calls have been exchanged, yet the deal was even more $$ than the night before, and I’ll also add Shawn so much as called me a liar regarding the warranty he claimed he was going to sell me that wouldn’t be able to be used on a used vehicle. Yes, I have a copy of it and it clearly states NEW VEHICLES on the front cover. He had also assured me I could use it at ANY certified mechanic. NOT SO. With Lithia, it’s one lie after another! My suggestion to anyone who things a Lithia dealership is the place to go, think twice. Integrity is not a part of their business practice. Lastly, I guess it’s nice to see that they think business is so good, they can turn away a customer who has purchased 4 NEW vehicles from them (Lithia) and pay cash! What dealer in their right mind would let a CASH customer walk out? These guys are corrupt! My advice to anyone is GO ELSEWHERE,. I could go on and on about the lack of service AFTER the sale, on previous vehicles, but I think I’ve covered enough.
Sent from my iPad

Thank you to Joel, John, Ethan and the finance dept for a great experience helping me buy a car on your lot.