Water heater died, called around lunchtime and explained we wanted them to come out for a written quote. Appointment was made for 10AM the next day. They showed up at 8:45AM instead, throwing off my girlfriend who wasn’t dressed/prepared and didn’t have her contacts in yet. While discussing a quote, one of their trucks pulled up and unloaded a water heater in our driveway(talk about pressure!). Explained we’re just getting a quote so they loaded it back up. Asked how much a 40 gallon would be instead of the 50 gallon and instead of giving an accurate quote, the guy just said«oh, it’d be around $ 50 less». Huh? How is that possible when the tank is probably ~$ 50 less, but the work to put in the 50 gallon is so much more considering the 50 gallon quote involved a lot of gas line re-working? Girlfriend was flustered and didn’t get to ask some important questions before he took off to another appointment. From other reviews it sounds like they may do good work at reasonable prices, but I wasn’t impressed with the quote service.
Bridget C.
Évaluation du lieu : 5 Chicago, IL
John from Enterprise was exactly what I wanted. Let me start with what I didn’t want… a franchise type place that I knew was ripping me off. John came within an hour of me calling. He put some shoe booties on without me asking, which i really appreciate. He diagnosed my problem, presented me with a quote that was a QUARTER of the cost of the quote I had gotten earlier that day. He had everything he needed in his truck so he fixed everything on the spot. On his way out I asked him to take a quick look at my disposal because it was making funky noises. He found a bobby pin(oops) and didn’t charge me for that fix at all. GREAT non-pushy, HONEST service. I will for sure call again if I need a plumber.
Travis U.
Évaluation du lieu : 5 Elgin, IL
Spoke to Don on the phone and was very helpful and friendly, he made my appointment for Thursday(I called on Tuesday) and a very helpful young guy showed up and was really great. Not only did he fix the leak under my sink, but he also showed me some tips on my exterior gutter system, hot water heater, and my sump pump(encouraging me to get a backup watchdog) but wasnt trying to sell me something. He was just being honest and helpful. For this, i will be calling Enterprise for ALL my plumbing needs in the future. Thanks so much guys and keep up the good work!
Alison G.
Évaluation du lieu : 5 Chicago, IL
A++++++++++++ Excellent service! The guy came into our house and fixed the disposal in like 10mins or less… he even called to follow up with us whether the disposal is still working well without a problem after a week. A great role model for customer service industry! WAVE!
Mariah S.
Évaluation du lieu : 5 Elgin, IL
They came to my house in a quick snap! They did a wonderful job. The owner Don was great. He was not expensive at all! The job did not take very long. My bathroom looks great with a toilet and tub! Thanks Enterprise Plumbing!