Friendly Ford

I don’t usually go to dealers. They tend to charge more than a local mechanic and I have a good one in the neighborhood. Things changed when I bought a used 2003 Thunderbird. I went to other Ford dealers with my Escape and found poor service, unqualified mechanics, and untrustworthy people. Will not go to any other Ford Dealer. They have been quick, honest, and friendly, every time I have gone. Of course I won’t go all the time because of the prices but would recommend if you need a dealer.

Bill Cotton, is the man. He made this whole process happen with a speed and ease that removed the usual stress and struggle that is normally associated with auto service and maintenance. I had been experiencing an issue where my Ford Focus would jolt when it was shifting, it felt like being in a manual transmission car with a first time driver, all the time. I brought it in, Bill took a looked it up in the system found that the clutches were part of a Ford recall, ordered them no problem; I was in and out. The only hiccup in the process was that the parts were backordered 6 – 8 weeks. However, sure enough Bill called back 7 weeks later, had an opening in the schedule that day. I was at work that day but he assured me they’d have a rental available for me to take as soon as I dropped it off. The hand-​off was quick, I was able to go about my day without any trouble and had my Focus back the next day, she’s been running smooth ever since. Thank you, Bill.

I don’t know what everyone is complaining about. I’ve been getting my oil changes here for about 2 years now, and each visit is 5 star. I’ve never waited more than an hour, which is totally acceptable for a Saturday morning. They never try to sell me anything, this last time they told me that I’ll need an air filter next time. WIth 40,000 miles on my 2014 Escape, that seems pretty reasonable. I went to Rohrman once because I had a free coupon, they tried to sell me transmission flush for about $ 300, a brake fluid change — seriously? I’ve been driving for 35 years, never heard of needing to change brake fluid. The waiting area at Friendly has a Keurig with coffee and hot chocolate, bottled water, flat screen TV thats usually playing HGTV. I couldnt be more comfortable unless I were home in my pajamas. This place rocks, totally trust them.

Would of gave no stars but I guess we have to rate something. MADE an appointment to secure a spot for an oil change turns out making an appointment really does not matter. Waited for an hour and a half. I find that extremely unprofessional. Don’t know what the problem was.

Went in here to possibly upgrade to a F150. The salesperson kept talking to my boyfriend about the truck, even though he knew from the get-​go that it would be for me, not him. He barely made any eye contact with me. He pulled every slimy salesperson trick in the book. Made us wait 20 minutes for him to «go get the keys» for a test drive. And wouldn’t you know it, that’s because the truck on the lot was already sold! Amateur hour, I hear that at almost every dealership. Not a big deal, but come on do I really look that stupid? Everytime the salesman left, we had to wait 10 – 15 minutes. Another salesman technique. After the test drive he «found» some other F150s that matched the criteria I was looking for, we came down to a so-​so price, then we went to a different dealership. Upon further inspection of the paper with the features of the F150 he wanted to sell after we had already left, we realized he excluded quite a few details. For one, the truck had no navigation system or BLIS, and it had oversized side mirrors. And of course it wasn’t on the lot, so I wouldn’t have figured this out until AFTER I signed papers and agreed to purchase. So glad I went to a different dealership.

Service absolutely sucks. I was told job would only take ½ day, ended up being a total of 1 ½ days. I was given a loaner which was nice but the communication sucked. I originally had my car in for a SCHEDULED oil change and everything checked out ok, except for a ripped CV boot. I was told it was a $ 300 job. I told Friendly I would be back at a later date. Meanwhile, all other standard checks were marked off as «OK». Now, two weeks later, I had the CV boot replaced, which was more than originally stated, they state my brake rotors and pads need to be replaced!!! So, two weeks ago they were ok, now they need to be replaced??? What a joke! This tells me that Friendly did not perform al checks like they said they did at the time of the oil change or they are lying that brakes need to be replaced, as of today!!! They quoted $ 800 to replace all rotors and pads. You know what they can do with that quote! Also, both instances of being there, customers were complaining about the service, so I know I will not step foot in Friendly Ford again! Good riddance.

What a great place. Everyone really is Friendly, and treated me like I was a friend buying my car! Stopped here because of the car show and now I’m hooked. Love the new Edge.

I may revise this review later but for now two stars is the best I would give the service department. We never received a call to inform us it would take a third day to repair our warranty work. I was able to get a loaner from the sales department even though the service tech said they couldn’t assist me. Upon picking the car up I was greeted with grease/​oil stains on the carpet. Our service guy didn’t return my call regarding the carpet, however I called and asked for a service manager today (Sat) none was available yet an apologetic woman said she’ll look into having my carpet cleaned on Monday. Depending on Monday may review score may change. Be warned though I witnessed service person drive car over a curb during what looked to be a test drive.

Took my explorer in for a warranty issue. The quality of work was outstanding, which is the only reason I am giving three stars. They even took the time to vacuum out the inside of my car from front to back. However, the dealership refused to provide me with a rental car for the 3 – 4 days it took to fix the issue that was covered under warranty. With the money spent on the rental car I could have just taken my vehicle to a local shop and paid to have the issue fixed out of pocket instead of using the warranty. That still wasn’t a total deal breaker though. Since my warranty is almost up, I started looking at new vehicles. The prices listed online include every rebate possible, most of which nobody qualifies for. If you are a fireman, just graduating from college, trading in a ford for a ford, and financing with ford, then you may get all the rebates to qualify for the price they list online. Otherwise, you’re better off going somewhere else that is a little more upfront in the pricing.

Can’t speak for their service, haven’t used it yet, but their sales department seems nice enough.
I know Jeff Conn, the GSM, and he’s a cool guy. Pretty laid back selling, as opposed to the stressful situations a lot of dealerships get into all the time.

Love this dealer!!! I have horrible experience with the Schaumburg Ford and Palatine (?) Ford. but this Ford saved my attitude! I dropped my car off at 7 am and at 8:47 am I received a call about the diagnosis and ETA of fix and she had even contacted my Wheels provide to save me the hassle of relaying any information. This place is beyond friendly-​they seem to actually care! I never had to call to get a check of when my vehicle was going to be ready… I got called in my third day and the next steps of what I had to do… which was drop my rental car off to them and THEY would call enterprise and get them to pick it up… UNBELIEVABLE PAINLESS… definitely will be returning to this one and only location.

I have a fleet vehicle and will now be looking elsewhere for regular maintenance. Now starting my 2^nd winter with the vehicle and when I bring the vehicle in for regular service I specifically ask them not to use washer solvent cut down with water. I even tell them to charge for it yet they still use the watered down solvent. It FREEZES at 20 degrees Fahrenheit! Not only is this dangerous, it just wrong. Are they really that hard up for a profit that this service department is willing to put their customer’s safety at risk? I will not be bringing my vehicle back unless the fleet company says I have to, and furthermore I will not be purchasing my next pickup truck from them either. You had your chance, ignored your customers concern, this is what happens. All over them trying to save a buck at the customers expense.

Rude service. $ 200 just to diagnose and do nothing. Car sat a week before they even could look at. Quoted $ 900 for a trans repair that one of the parts already had been replaced a year ago. Could not say for sure what was wrong or whether their repair would correct it. Took to my mechanic who did the work for $ 600 INCL an oil change — using Ford OEM parts. Would never bring a car to them for service.

Took our Lincoln Towncar in for service. It was having a steering issues (upper steering shaft) and the parts dept told me that the part was covered under a RECALL and would install the part for FREE!!!
When I got the car back it drove find for a day or 2 and now having the same problems and FRIENDLY FORD never replaced the part and won’t replace the part since it passed THERE inspection… which is total bullshit!!! Now they want $ 400 to do the actual work!!!

Extremely happy with both sales and service. The name speaks for itself as FRIENDLY
FORD and SERVICE!

I just bought my brand new 2014 Explorer from here tonight. This was the best car buying experience I have ever had. Salesman were great and they beat the price of the 8 other dealers I went to before. I can’t wait to pick up my explorer in 4 – 6 weeks. I told them I want a big red bow on it when I pick it up. I’ll make sure I post a picture when it comes in. I will be back here when my mother needs a new truck when the time comes.

I Dropped my car off for an oil change, (fords fuel saver package) before work. The service adviser was polite and friendly enough, no big deal, Let him know i would pick up the car later in the day. Well as it turned out there was no way i was going to be able to pick up the car before they closed which was 9:00 p.m. so i called and talked to the cashier Sarah about what to do, She was very polite and helpful told me to pay the total now with a credit card over the phone and they could leave the keys in the car and I could pick it up anytime. I have key less entry so what a great idea thank you Sarah I appreciate all the help. Sarah was so nice and personable on the phone, and sure enough the car was parked right out front at 10:30 like she said it would be.

I purchased my truck from them 3 years ago. I have an issue with the service department. I tried on several occasions to contact the owner Joe Kean and the general manager Jeff Conn to help with my issue and neither one of them have gotten back to me in over a month. If they do not care about their service customers why should you buy a car from them! I will never step foot in their dealership again and urge all future customers to beware.

I needed new tires on my Nissan Altima Coupe and I saw Ford had deals on tires, so I thought I’d tried them. I’m so glad I did. They did a wonderful job helping me pick the best tires for my car. I ended up also having them change my oil. I’ll definitely be going back! Thank you Roselle Ford for the fast, friendly and easy service.

Took my F150 here to be serviced for the first time. I’ve been to other places to get serviced and this place is by far the best.
I came in with no appointment and was greeted and helped immediately. I was out the door within an hour. I double checked the filter and fluids; they were fine. The cashier, as well as other employees, were efficient and friendly.
Really a breath of fresh air to find a place that is honest and friendly.