Happy Pet Place

Had good things to say about the Happy Pet Place until recently when my dog didn’t want to go in anymore, specifically with the owner, Isaiah.
When my wife & I questioned Isaiah about it, he made it seem like we were misinterpreting our dog’s fear, and was very vague when we asked questions regarding his care.
When I came to pick our dog up one day, Isaiah approached me about my wife’s concern, & told me that he took offense to her concerns because he is such an avid dog lover and would never do anything to harm or mistreat a dog. Whether he’s good with dogs or not I can’t say because Isaiah never invited us to go into the play area with our dog to see how he interacts with him.
Instead, he defended himself and repeatedly when I tried explaining my wife and my concern, he smirked and rolled his eyes like I was making up a scenario. He also interrupted me several times when I was trying to explain myself and defend my wife’s concern to tell me that our concerns hurt his feelings. This frustrated me and after several times going back & forth, I told him to shut up just so I could finish my sentence without being spoken over by him.
Unfortunately, Isaiah decided we were too much for his business to handle, so he wrote us a refund check for our 1 appointment that was left & told me to not come back.
All my wife and I wanted was reassurance that our dog hadn’t been mistreated & that his fear of Isaiah wasn’t due to a separate incident. We never got that reassurance and so I suppose Isaiah did us a favor by banning us from the Happy Pet Place.
Professionalism — 0

I absolutely love Jolie and Isiah! They are fantastic people with hearts of gold. I’ve been a customer of Jolies for many many years now (since my first dog (ever) was only 2 months old). She was just so helpful then that I have followed and trusted her since (8 years later). I was super happy when she opened Happy Pet Parlor, and even more so when she opened up Happy Pet Place. Not too long after opening, I brought my 2^nd dog Bella to training classes at Happy Pet Place, it gave me a great idea of how the facility looks, is treated, and all the fun stuff for the pups to play with! This made it a lot easier when I had to have a place for my dogs overnight… I knew just who to go to! Even when I asked to book an overnight I got an excited response — how often do you get that from any business? I dropped both my girls off, and the next day I heard how much they played, gave kisses, and loved playing with the ball. I was shown videos and pictures of their happy faces playing hard! I loved getting the feedback on how they were. This month they were also boarded, but this time for the longest I’d ever had them away from me before, 5 days! I think it was much harder on me being away from them so long than it was on them! The only thing that made it easier was knowing how much love, attention, socialization and exercise they were getting. And even among the doggie flu epidemic I knew my girls were safe because they share with you how they clean and everything they go through each day to keep everything clean and safe for all. Amazing company, staff, and the hardest working owners I’ve seen. If you want your fur babies pampered and loved I highly recommend to all Happy Pet Place (and Happy Pet Parlor if they need a spa day!).

I did extensive research when looking for a daycare for my Siberian Husky and German Shepherd because I didn’t know if my Shepherd was dog aggressive or not (I didn’t socialize him as well as I should have when he was a puppy). I tried a couple day cares in the area and left each time with a sinking feeling in my stomach worrying about how the dogs would do. I found Happy Pet Place and I cannot tell you how they blow the rest of the competition in the area out of the water. They worked with my Shepherd, eased my worries, and were so supportive during the entire process of getting the dogs acclimated to an experience they weren’t familiar with. Their prices are amazing and they TRULY care about your dogs. Every time you come in to pick up your pups they have pictures or videos of your dogs they took while you were gone. I trust Jolie and Isaiah 100% and am so glad that two caring and honest people opened up a business like this. They’re amazing!

Love this place!!! Many daycares don’t welcome Pitties and I have 3! They are very friendly and absolutely LOVE the staff there! They come home and knock out for the day… Love that they offer half days! Thank you guys for everything!!!

I was so excited when I found out that Jolie & Isiaah were opening up a doggy daycare & boarding facility because they do such an amazing job grooming my dogs. They are amazing. My dogs LOVE it when I go out of town & are always exhausted after I come back because they get to play non stop– which is awesome for me! I live on the east side of Elgin/​border of Hoffman Estates & although there are many places close to me I prefer to drive to Roselle!

We started taking our puppy to Happy Pet Place the first week they opened! We met Jolie and Isaiah at their grooming salon Happy Pet Parlor. We were so happy with the treatment Penny received, we knew their doggie day care would be excellent! We haven’t been disappointed! What started as 1 day a week to exercise our then 8month old energetic Goldendoodle, turned out to be several days a week during February due to some unplanned for schedule conflicts at home. We are thrilled with the exercise, fun, and most importantly the dog socialization Penny has gotten. As other reviewers mentioned, the dogs are played with, have toys and games to keep them occupied, outside time, and even rest time. Penny is so excited when we pull into the parking lot, she pulls on her leash to go inside. We’ve seen so many pics and videos of her running, playing, jumping, and interacting, it’s just awesome! We’ve been to other day cares in the area, but after Happy Pet Place, we won’t ever take our Penny anywhere else again! Try them, you’ll likr it too!

Penny has LOVED every visit that she has had at Happy Pet Place! So much when she sees our jackets go on in the mornings she is running to the door. The team is more like family when it comes to your pet. Constant play, fun photos posted to Facebook of your loved pet and great socialization skills are all taught here! If you are looking for a day care that offers a little something extra (heart) then this is the place for you and your furry loved ones!

I was really excited when I found out that Happy Pet Parlor was opening a doggy daycare because I love Happy Pet Parlor! I went there yesterday with my pup Rollo for his free 2 hr evaluation to check it out. It’s awesome that you can check in/​check out pups at any time and they have half days based on hours not times. Rollo loved it! I love that it’s a thorough temperament evaluation because I know all the other dogs are friendly. The dogs get to go outside every 20 minutes and they have separate indoor and outdoor spaces for small and large dogs. The inside is so clean and has fun playhouses and cool stuff for the dogs. They use a pet safe cleaner outside daily. Each day the dogs have different games that the staff coordinate so they’re exercised mentally too! The staff love dogs! They really care about all their dogs and enjoy their job! Isaiah and Jolie had tons of videos and pictures of my pup when I picked him up. He had so much fun! They’re also partnering with an experienced dog trainer who works with rescue dogs, so we signed up for classes there.