Much better customer service than Woodfield. Brandon is the best! This location helped to replace earpads when salesperson at Woodfield claimed it was too difficult for him. Would not consider going any place other than Rosemont location. If you want to be treated like a customer that matters go here.
Barb T.
Évaluation du lieu : 5 Chicago, IL
Brandon, the Store Manager was amazing. His understanding of people combined with his work ethic, technical and communication skills puts The Bose store in Rosemont far ahead any other Tech store. In this throw-a-way world, where social media and the philosophy of multi-tasking everything, we’ve lost the importance of listening and making eye contact with people. Brandon in a special human being who shows his intelligence with empathy, understanding and grace. We hope The Owners and Administration of Bose corporation are aware when they have exceptional Managers working for them. Brandon leads the way. And yes, we made a purchase and did not intend to when we walked in the store.
Tom L.
Évaluation du lieu : 5 Naperville, IL
I brought in my 4 month old headphones that were only working in one ear and they replaced them with no questions asked. Nice hassle free experience. Nice to see a company that stands behind their product and makes things right for their customer.
Billy K.
Évaluation du lieu : 5 Chicago, IL
Brandon was amazing to work with. He came through with the exact parts I needed from stock to reinstall my Bose system when I was in a pinch in the middle of a remodeling project, and had a great and super helpful attitude. Had a great experience, highly recommend.
Rose A.
Évaluation du lieu : 4 Chicago, IL
Excellent Customer Service! I bought a Bose Soundlink at this Bose store location and I wasn’t even planing on it! Roberto has excellent knowledge on the product and Impressive sales skills. Roberto went above and beyond to address all of my concerns with such a expensive buy. Overall my store experience was great thanks to Roberto and Zanubia whom assisted at the end of the sale. I recommend Roberto if you are looking to purchase a Bose speaker.