Chili’s Grill & Bar

Chili’s needs to stop. Stop changing your menu every couple of months and stop Hiring people who are either incompetent at best or those who hate their job. Im not expecting butt kissing or cartwheels but damn you could feel the bad attitude coming off this bartender. No follow up service, no asking how everything was. No thanks I learned my lesson. Not to mention the wings got there cold

I should’ve read the reviews before entering this location.
Before getting our table, we were speaking about how long it had been since the last time we ate at a Chili’s. We were complementing the nice décor, food selection, and drink selection. We were so eager to try this restaurant again, but that all changed as we walked in.
As we entered the restaurant, the location was pretty much empty with exception of 3 tables that were fully occupied. First, It took approximately 10 minutes to sit us at a table. As we sat down, the friendly waitress took our drink orders and then brought us our drinks. She then took our food orders and basically disappeared. 45 minutes later she came to ask us if we needed some refills but at this time we were upset because no one had come to explain to us why our orders were taking so long. Before thinking about walking out, the waitress informed us that the manager was helping her serve our food to bring it to us. Finally, after an hour long wait (in an empty restaurant) our food was brought out. To make things worse, one of the orders was wrong and we just returned it.
I do not understand the service in this establishment and apparently we have not been the only ones who experienced this poor service. We were expecting the manager to come and apologize and check on us to see if everything was ok after we had been served, but NOPE. He didn’t acknowledge the only table he had on that one section. No apologies for wrong order nor the long 1 hour wait. We will definitely not be returning to this establishment. Such a disappointment!

We were sat super fast. Service was good and the food was great as always. Server didn’t try to sell any drinks for happy hour even though we were sat in the bar area. Presidente Margaritas were only $ 5 and had we known that from the beginning of our meal we would have ordered more than one. Everything appeared to be clean. Food came out quick and it was delicious. Can’t usually go wrong with Chili’s! :)

Food is always good.
Service is spotty if you’re not in the bar.
You can tell that the manager is trying to fix it.

DO NOT try to have lunch at this Chili’s unless you have more than an hour to eat. The restaurant is never even ½ full however the past few times we’ve tried to have lunch there it takes 45 minutes to get our food. Then when it finally arrives it’s never how it was ordered. The waiters have zero sense of urgency even when told we are on our lunch hour. Mediocre food + bad service = unhappy customer

My husband and I love chili’s and we were so excited when we moved out here to see how close this one is, sadly it’s horrible.
We’ve ordered to go 3 times from there with the same result each time. When we got there we waited 20 minutes for our food to be ready, even though we went at the time they said it’d be ready. We’ve had to check out order before leaving the restaurant because each time they have left something we ordered out of the bag, the food is cold, not just a 5 minutes drive home cool, but cold when we pull it out of the bag, when we’ve gotten burgers the buns are ripped and they look thrown together, the salad looks disgusting and has wilted/​brown lettuce. It’s just a very poorly managed location. We’ve tried calling about the quality of the food once or twice but it doesn’t do any good. We’ve also eaten inside twice thinking it was just the to go, it’s not. The food and service is the same quality inside as it is in to go. It’s worth the drive to go to another location, even the one 20 minutes from us, the food is still warm and put together by the time we get home.

Terrible service. Sat in the bar for 10 minutes and no one even came to tell us a server would be coming to take our order for 10 minutes. 5 minutes later we walked out.

We recently moved to the area and decided to call in food for dinner. I called four times and got the busy tone each time. Called the fifth time and someone finally answered, but I waited 5 minutes on hold before hanging up. Gave it about 2 more minutes and called back and I got a hold of someone to answer my call and place my order. I show up 10 minutes later to pick up my food — understandable that it wasn’t ready — but the poor guy next to me had been there for 20 minutes and he placed the order about 15 minutes before he showed up. The waiter had accidentally given his order to the lady who had just walked out so he had to chase her down to get the food back. 10 minutes later (20 minutes now) I’m still waiting for our food. They weren’t busy in the restaurant, but the to go service was very busy. The location infront of HEB closed because of poor service and not enough revenue, hope this one isn’t. Unsure if we will be back.

I came here at 1:30 on a Tuesday. For a light lunch. I do not know my waitress’s name, she never said. If she come back I’ll ask. I was seated in a corner of one section, 4 feet from another couple and near a table of 5. The dining room cleared out by 1:40 and the other people near me had their food. My drink came at 1:46, although I’m not sure why it took so long. No sign of the waitress as I type this. My food came out at 1:56, almost 30 minutes after I ordered. My salmon was hot, the shrimp and potatoes were hot, and the broccoli was more raw than steamed but I’m good with that, usually. I’m very pleased the food was good. I was frustrated that the waitress was not more attentive. That’s too bad. I’m afraid this review is more along the lines of the others I have read. The food was good, the service was not. The restaurant was clean, I watched the hostess clean several tables during my visit.

Came in for a Veterans Day Dinner with my husband. We received excellent service from Roderick. The husband said the old timer burger was excellent. Thanks for all you guys do!

We had dinner here, and the entire experience was terrible. The waitress was nice but when I ordered boneless buffalo wings, she looked at me as if I was speaking another language. I had to explain to her what I was talking about. Maybe nobody calls them that anymore, but she was so confused. Walking past the kitchen to the restroom I was appalled at the condition of the kitchen floor. There were chips among other things all over the floor. We ordered chips and queso, and the queso was cold. The food arrived in a timely manner and the order was completed correctly, but as we were eating our dinner someone in the kitchen continually kept dropping the f bomb. It was not a pleasant dinner and we will not be returning. There was not another adult in sight for us to even speak to. Just the teenagers running this joint.

The food is fabulous if you can get it! They never seat you on days there is no one there on weekend they are super busy but at least you get to eat at some point! If you are craving there food I suggest you call and pick it up that’s the only way you get to eat it. I’ve been here several times and it’s either busy or empty with no service. Just call and be satisfied. Food I give 5stars hats off to the chef, front of house service I give a 1. I left today and went to Texas road house I was to hungry to call and wait.

I hate that my child likes to eat here! This place is so filthy. I feel like I need a shower after touching the menu. They are always short on wait staff… Wondering why??? Thank goodness we had a good waitress today or I might have lost my shit (3 stars are all for her!). I could see the fear in my son’s eyes as we sat down at the table. He was quietly pleading with me not to freak out. Sorry buddy! I just think that a place of business where you pay money for food should be clean and offer good service… Is that too much to ask??? Not mentioning the food because I know what to expect here and if you’re honest with yourself so do you. It is what it is.

And so ends the streak of good luck and Chili’s. Slow service. Indifferent wait staff. Lousy plate presentation. But the food was good.

Have had really poor service on more than one occasion, but tonight topped it all. We ordered our food and waited for more than 40 minutes. Mind you we ordered a salad, a burger, a kids pizza, and a kids corn dog. At this point, we asked the waitress to check on the food, 10 minutes later after not getting an update we informed them we were ready to leave. The manager comes over and informs us that our food order was just put in 10 minutes ago. Are you kidding me??? Won’t be back… atleast not to this location.
Forgot to mention that we also had to wait about 10 minutes to be seated in an empty restaurant because we were told there were only 2 servers and the one we would be getting was in the back making something…

I’m in town for business and figured Chili’s was a safe bet.
The hostess (sweet lady) noticed my drink order hadn’t been taken about 5 minutes after being seated, so she took my order. The waitress was attentive until a large group of men came in halfway through the meal. Service went down hill after that. The hostess came back around and offered me a to go drink. She was the best part of the experience. She went above and beyond her responsibilities, because the waitress was not providing good customer service.
I ordered the smothered chicken burrito (new item). It looked nothing like the picture — way bigger and kind of sloppy. It did not come with a side of black beans, as advertised. The taste was okay. I ordered a dessert to go and when I got it back to my hotel, there was no plastic-​ware.
It’s Chili’s though, so I don’t know what I expected.

The only reason this is one star is because I can’t have a lower rating. The service was horrible. The waitress was more busy talking to other customers to even take our drink order to begin with. While waiting on another beer, the bartender was walking around and chatting with other customers while I waited more than 10 minutes for a beer. The bar had 8 people total in it, they weren’t busy.
The food was decent, but the service made me more than willing to never return. What a bad experience.

Ordered the turkey burger with guacamole and it did not look good. Had to get in my car to return it back. Manager gave me a new one but offered nothing more for my inconvenience and additional wait time.

Overall I love chills the food is great every time I go there. Except for the past few times I’ve gone with my family the hosts seem to be the issue. They are extremely rude not on the same page so we got skipped numerous times and when we made them aware of this she tried to give us attitude claiming that those people came in before we did. Umm no ma’am we had been sitting there while these people were coming in they had the same amount of people we did so no excuse and they would get sat at booths which is what we asked. Other then the hosts being horrible everything is great.

The food, well it’s Chili’s so nothing spectacular in my opinion. I will admit I have not tried the new Tex-​Mex items. I do like the Cajun chicken pasta a lot! Its not too spicy but Tabasco sauce will fix that right up! The guacamole is pretty good also.
Every time I’ve been here the service is slow!