Ace In The Hole Towing

The company I work for has used Ace in the Hole a handful of times now, and I have been with the last two trucks that needed tows. Ron has been the driver the last two times and is very professional and knowledgeable at what he does. We will be using them again for sure.

I needed a tow today, and called State Farm’s Roadside Service for assistance. Ace in The Hole was dispatched. I was told they would be there within 45 minutes. Honestly, I expected it would take longer. No sooner did I hang up the phone and get settled for a wait and here comes the tow truck about 20 minutes later. The driver was very friendly and professional, and pulled up in a brand new truck. This experience was effortless on my part, just the way I like it. Lightening fast! Thanks Ron!

I forgot to reserve a tow truck for my day off, so I was happily surprised that they were able to accommodate me on short notice. Advised me of wait time and told me I didn’t have to meet the truck; the tow guy would take care of everything! Delivered quickly, wasted no time, and unloaded at my street. Driver was efficient. If I need a tow, next time I’ll use these guys!

I’ve used this company twice and both times I’ve been very happy with the dispatch, service and drivers! They treat your vehicle with respect and deliver in a very timely fashion. They have towed a large SUV as well as a sedan for me and both times no issues, no dents, dings or «accidents»
Will def be using again (hope it’s no time soon though haha)

under new ownership, much better service, alot nicer people… improved rates, nice equipment

Called this morning to have my car towed to an auto repair shop from my home in Roseville. Told them the time I needed, they were on time, professional and quoted me the lowest price from 3 other companies I called. Will definitely use them again if needed!

This place is the my new go to towing. Richard you where so professional and very knowledgeable of your job plus. Let me not forget how strong he is. thank you so much for taking good care of my car. It did take a long time to get my car home but I’m sure they stay on the go due to there good prices and taking there to make sure your car is park perfectly. Thanks guys rock
OK so I called to get a tow again the very next day. This man name Scott answers the phone and quoted me this ridiculous price to 2 ½ miles like 70 dollars more then yesterday for 9 miles. When I ask why he s as I’d that’s just what it is. I guess it’s not my go to tow sad face. Richard and the female that I set my tow up with still rock.

After calling 6 different places quoting me $ 120 and up to go 11 miles, I called Ace In The Hole, and no one answered; no more than 1 minute later I received a call back from a polite gentleman saying he missed my call. I told him where I needed to go and what kind of car I had, he gave me a price of $ 85! He also said he can send a truck within 25 – 30 minutes, perfect. I had someone at my door within 10 minutes! The driver was nice, took my info, and off he went. I just want my experience to be noted, I will continue to use this tow company as long as they stay this great! Thanks for the good service!

I only have a few reviews on Unilocal when service has been outstanding. I would like to say this will be my first negative review. I called Ace in The Hole towing at 12:30 p.m. and the dispatcher stated he would be at my location within 45 – 60 minutes. An hour and a half later, I called and he stated he was running a little late, it would take another 20 minutes (I wish he would have given me a heads up, lack of communication on their part). Okay, I wait 20 minutes and still no tow truck. I called Classic Tow and they came in 15 minutes after calling. As the car was getting loaded with Classic Tow, I was waiting to see if Ace In The Hole towing would show up, nothing, no phone call, no heads up. I wasted two hours and 15 minutes of my time and they never called me to let me know of their tardiness. They lost a customer for future business. Their price of $ 70 is great but if you are pressed for time, the extra $ 15 I gave to Classic Tow was well worth it. I wish I called them first.

I almost didn’t choose this company because there was only 1 review and I thought the company name was strange… but I’m definitely happy with the service.
They were the 5^th tow company I called in the Sac area and most companies were quoting me between $ 75-​$ 95 for a 3.5 mile tow! Ace quoted me $ 70 which I wasn’t stoked with because I had gotten a $ 60 tow two weeks prior for the same distance but the tow truck driver kept texting me afterwards and asking me to write a Unilocal review which creeped me out… not having a creeper know where I live is worth the extra $ 10 to me.
The receptionist was super nice and professional. The tow truck driver was actually 10 minutes earlier than quoted. He was also professional and friendly. The truck was clean (probably not an important factor but I think it’s nice).
I’ll be using them again when needed.

Thank you! Y’all are awesome! Fast, Great customer service and great deal! Thank you!

Wow! My cars transmission went out. Needed my car towed less than 10 min away from home. Called around for quotes. $ 100, $ 90, $ 85. Called Ace in the Hole $ 70 and because I mentioned that I found them on Unilocal 10% discount. $ 63 total. Felix took care of my car. He was very friendly and polite. I will definitely use them again.

I Agree with Jackie (comment below)! Eric was great! My boyfriend had cracked two of his rims & we needed to be towed from Granite Bay to Sacramento. We were quoted $ 95 (the cheapest rate around, that we found) & an hour wait, which wasnt bad. So when Eric arived he was friendly & apologized for being a few minuetes late (we werent tripping we were just happy he was there) He was super nice & friendly! He skipped his lunch break to make sure that he helped us out within our quoted time. He was a nice guy, provided quick & freindly service & we will definetly use them again. THX GUYS!

Fast, friendly, efficient and an affordable rate!

So what is the purpose of having road side assistance when you have to track down the people who are supposed to come and help you out! This week my daughters care broke down and I called through our insurance company to get roadside assistance. I asked how long it wold take to get a tow… the response was less than an hour. This seemed totally fair to me. After an hour of no show I call back and ask the dispatcher who by the way didn’t answer his phone on the first attempt why I hadn’t heard or seen anyone? Not sorry just he is on the way? Another 30 minutes goes by and here comes the driver… again no sorry I am late just an attitude and you need my services more than I really need to be here. At this point I am so infuriated I choose to just go with the program. He hooks up my daughters car and instead of hurrying up so we can get it to the dealer logs all of his time mileage and other blah blah blah… when we get to the dealer he literally drops the car off says sign here no thanks for using our company and that’s it. I was completely blown away!
Here is my point… if this was me no big deal, but we are talking about if my 16 or19 yo daughters where truly stranded and needed a driver or this was an emergency is this he way they would get treated? My hair was completely blown back by this experience… If Aces is what they are aiming for in this company they better get a new hand of cards!

The owner who answered the phone was most helpful and kind and gave me a very affordable price (compared to others I had called). The fellow who came to tow my car-​Chris arrived in due time, knew what he was doing, and was also most helpful and kind as well. Over all a surprisingly pleasant experience given the circumstances.

Helped me out ==fast== out of a really tight spot. Highly recommend. HUGE flatbed tow truck — NICE!

Called them today when I locked my keys in the car and found out my membership at AAA lapsed. so i called around. One place said it would be $ 120 and they are a few blocks away. another place said $ 50 but they couldn’t come for another 4 hours!.. i called Ace In the Hole. and they said $ 60 and someone could come out now. GREAT! I only had to wait about 10minutes. And the guy who came out was very nice and helpful. If i ever need anything in the future. this is who i will call.
Thank you guys!

Excellent service. The tow arrived quickly to take out car to the dealership for repairs. I was very pleased with service. The driver was also very professional. Programed into my phone in case I need them again. Thank you.

Fast, quick, friendly service.
Great driver :)