Belle Tire

Absolutely terrible service. I made an appointment to get my tires rotated 230PM, my boyfriend arrived with my car at 225PM yet the car sat in the same spot and did not get moved into the garage until 250PM. This was after he stood at the counter for 5 minutes while numerous employees just ignored him, talking amongst themselves before asking «is there something we can help you with?» The cherry on top was that they called me to let me know my car was, I had to call my boyfriend to let him know he could walk the 10 ft to the counter to get the car.

Great help from Dennis! Very friendly and explained everything to me perfectly. car was done when promised and now rides very smoothly! Thanks guys, you have a customer for life!

4 new tire and an alignment — in and out in about an hour and a half. Good customer service. Nice guys. Will be back!

I took the van in for brakes and tie rod ends (i already knew they were bad and needed to be replaced).
Told the man to replace the pads rotors and tie rod ends.
was tild it would be about 2 hrs.
left and walked across the street to the mall to wast time. came back 3 hours later to be told that I needed tie rod ends. They hadn’t even started. Told them to give my car back and they started giving me a hard time about the tie rods are a ‘safety issue’ and they couldn’t give my car back and would have to call the police.
All this AFTER I told them to DO THE WORK!
The worst bunch of morons you could ever hope to meet
go to hall road instead

I have finally learned after 4 sets of tires from Belle Tire Roseville to stop going there. Put Yokohama’s tires on our Suburban for weekend trip and tires overheated and just about melted off truck. Took them back to Belle tire and their response. Yeah, we heard that happens but we can’t do anything. Less than 800 miles and that’s it? Really? Had a new pitman arm put on same truck with alignment from my mechanic near work. Had my wife take it over for rotation and they said she had a wore out pitman arm!!! Really? Without her knowing any better, she approved a new part and alignment. You thieves! Of course by the time I could get over there… no parts, no proof. And just to make matters worst, I have never had a tire stay inflated properly from this place once, never. Always a slow leak… Belle Tire, you specailize in friendly pull the wool over your customers stick them when you can service. They simply tell you what you want to hear. The same service offerings can be found at any tire service so there is nothing special here. Just open up your wallet and they will take it with a smile.

What’s worse than a car shaking so badly you’re sure it’s going to fall apart while being driven? Having it happen on your way home from work.
Since it was so late in the day our tire store selections were slim. Hubby took it to this Belle Tire location and they had a new tire on it for me in no time!
Thanks guys!

These guys kick ass. Honest no hassle sales. Hard to find when it comes to auto stuff.

So, I figured I’d have a rather light day at the office this past Friday before heading downtown to the Unilocal event at the Fillmore.
The Universe had other plans for me.
I ran over not one but two screws in the road, taking out my two right-​hand tires with punctures that left me little time to do much more than to get to a Belle Tire. Why was I specifically looking for a Belle Tire (and yes, I used Unilocal on my phone to find the closest one, for the record) you may ask? Simple — I had purchased the tires that were on the car from there a few years back, and had a great experience then and so it’s a known and trusted commodity for me. Granted, this shop would be on the other side of town (East side) from where I’d originally bought them (Farmington Hills), but still…“name” means something to me. When I find places I like, I stick with them.
My car managed to make it to this location… all the while with me watching the tire pressure indicator counting down pressure like a doomsday clock… and they were promptly outside looking at my tires.
Unfortunately for me, I have an all wheel drive car…“unfortunately” because that means that two blown tires on one side of the car means that you have to replace all four. That sound you hear is a cash register doing the «ka-​ching» noise.
But…I already knew this from my prior experience… annoying, and I really wasn’t thrilled about laying out the cash for this, but the people here were really great. The service tech explained that the tires on my car weren’t something they had in stock, but they could order them for me and have them there in the afternoon. The cost was going to be around $ 1200.
Thankfully, he explained that if I wanted, they DID have other tires in stock that would work, but just weren’t as high-​end as the ones that were originally on it… and we chatted a bit about it, he explained the highs and lows, what mattered, what didn’t, asked how I typically drove and what I did (I’m not driving all over creation each week, no, I don’t really jump it up over 120mph on a regular basis…) …and the moral of the story is that I walked out of there with a great set of new tires for a little over half that original cost. I’m completely good with that, and I totally appreciate his taking the time to explain things to a non-​car-​guy like me (but yes, I googled after he walked away, and he was being straight with me, which is always nice to discover) that could easily get duped and ripped off by places like this.
Solid experience, very pleased with the results, and it doesn’t hurt that they have free wifi so that I could at least get a little work done while I was trapped there.

I went here twice and had two unsatisfactory experiences.
My first experience with them entailed having my g/​f get new tires put on my Cherokee, right before a weekend trip up north. I had other errands to run, but she called me with the price and details and it sounded ok.
Evidently, after waiting a few hours to have tires put on (really?), a mechanic came out to inform her that they wouldn’t have time to perform an alignment because it was getting late, and that she’d have to bring it back. So, you’ll take my $ 400 or $ 500 for the tires, where you make all the money… you aren’t too busy for that… but you can’t stay an extra 15 minutes to finish the alignment that you don’t make any money on?
Translation: You provide piss-​poor customer service and don’t value your patrons time.
She was too young and naïve to know any better and it sounded like the mechanic more or less talked her into it, but I had I been there, I would have told them to either do the whole thing, or I’ll take it somewhere else.
The second time was when I was taking advantage of the tire protection plan (which I don’t recommend buying, but more on that in a minute).
I had a busy day of running errands and noticed I had not-​so-​slow leak when I got ready to leave for the day– slow enough to get me to the tire store, but not much else.
I sat in the customer area for what seemed like a long time (probably 45 minutes). Bored and a little antsy, I decided to see what was going on and noticed my vehicle was high up on a hoist– too high to service a tire. I didn’t think much of it and returned to the waiting area.
Maybe another 20 minutes later (easily over an hour now), the manager called me over to the desk with a list of things they thought I should have done per unauthorized/​unrequested service inspection they performed on my car. So I am kind of hurry here, wondering what the hell took so long, and it’s because I was waiting around for you to up-​sell me on your services?
Translation: You don’t value your customers time.
The car was about 3 years old, and while I wouldn’t have given much thought to a 5 minute inspection, I could tell from the list this easily took them 15 – 20 minutes. And I’m not naïve to think they’re providing me with good customer service, they were trying to find ways to make money with services I didn’t ask for.
In the future, I would definitely avoid this location, and probably avoid Belle Tire altogether.
A word on the Tire Protection Plans. By now, we know that most of these protection plans aren’t worth it… let’s face it, if they were, the businesses probably wouldn’t be pushing them.
I can’t speak for plans for all places or if they’ve changed, but typically they are 10 – 15 per tire, which will cover tire repair if you get a from something other than wear, like a nail or some other damage.
There are two problems with this. The first is that 10 – 15 doesn’t sound like much, but by the time you’ve covered 4 tires, you’re in for 40 – 60 bucks… likely half of what it will cost to replace a single tire with a new one, with brand new tread… not the same tire given back to you repaired. And not all damage can be repaired.
The second problem is that it’s generally only about $ 20 – 25 to mend a repairable tire at any tire place. Which means you don’t have to go to a Belle Tire and you don’t have to lay the cash out in advance and pray for a flat in order to get your moneys worth. You’d likely need to get 2 or more flat tires for this to be worth.
So, unless there plans have changed much in the last few years, they are a pretty easy «No.»