Cooks Collision

I got my car back after having it repaired after an accident. it was pulling to the right. I had to take it back three times for this same problem. My repair tech offered me a rental car for the inconvenience of having to come back so many times. I didn’t need a rental car. I have an extra car of my own. Well, Cooks charged me $ 600 for the use of the rental car. I have tried to talk to them & have written them regarding this issue & can not get the issue resolved. It was sent to collections with no warning to me and now this is on my credit report. If you want to have good credit don’t go to cooks. …so, shortly after posting my review I received an email from Cooks. I was most delighted, Thinking I am finally going to get this resolved. I responded back saying how thankful I was to know that someone responding and my requested had finally not been ignored and she was working on it. Well… it’s now been over a month. I have emailed to see what the progress is and I have once again been ignored. I guess I shouldn’t have gotten my hopes up

I took my car here to get the bumper replaced after an accident a few months ago. I had the WORST customer service possible. When I dropped off my car on Monday, the guy told me they were waiting for the bumper to come in and he would call me in a couple of days to update me on the repairs. After three days, I had to call him and he informed me the bumper came in damaged so they were ordering a new one. Again he said he would call me and yet he didn’t bother calling me this time either. The second time I called, he informed me that the second bumper came in damaged and they were waiting for the THIRD! I would really like to know where they are getting these bad bumpers from that they use for REPAIRS! On Friday, I AGAIN had to contact HIM to find out how the repairs were coming along. My car was supposed to be ready on Friday and he informed me the bumper came without holes for the sensors so it wouldn’t be ready until Monday! He didn’t even call me to inform me and I already had to be without a car all this time! When Monday rolled around, he again didn’t call me when my car was supposed to have been ready for pickup. I finally just went down there an hour after the time it was scheduled to be ready and it was STILL in the shop! When I finally received my car the repairs and paint looked good which I was thankful for. I have never received such horrible customer and I found it ridiculous that I constantly had to be the one to cont him about what was going on with my car. I would never come here again and I would not recommend anyone to come here if you at all value customer service.

Holy (insert four-​letter «S» word here) Hunter Ruben and this business are AMAZING! I got rear-​ended and the way that Hunter and Cooks took care of me (almost) made it worth getting in an accident. I got updates on my vehicle so often that I could hardly keep up with staying in touch and got $ 10,000 of damage fixed a week earlier than I expected. Awesome, awesome experience, and my car looks fantastic!

Hunter is the best! My family and I have been in here a little more often than we would hope (a little accident prone the past few years) but Hunter always goes out of his way to take care of us. Thanks for all you do!

Hunter and his team repaired my car and looks amazing, could not be happier with the service and quality of repairs!

It was a pretty seamless process with my insurance company and Cooks to repair my car. The repairs seem to be okay but it was annoying that the person responsible for my claim wouldn’t call to give me updates. I was paying for a rental car and would have appreciated updates on my car repair without hounding them for a status update.

Kevin Gatz and his team are amazing. ¹⁰⁄₁₀.

They totally took care of me. Great customer service. I must also add that they helped me fix a flaw on my car that was outside the scope of my accident for a very reasonable price. It all went very well. My rental car was even delivered to the front door which was a very nice touch. I will definitely use again should I find myself in that position.

Great service, great work, and it was done weeks before the estimated time. They assisted me with getting a rental car. Hunter helped me out and was great. Kept me updated throughout the whole process and made it relatively painless. I would go back to them and highly recommend to anyone looking to have their car repaired.

They forgot the r in Crook’s Collision Tiny little bumper dent got quoted at $ 1041 with a reminder that there could very well be hidden damage that could cost even more. I felt that was way too much and checked it out at a body shop in SF that I have used before, Alioto’s Garage. They quoted me $ 520, fixed it, and the final price was very near the quote.
I got a really bad feeling from the guy at Crook’s who gave me the quote too. He seemed slimy and manipulative.
I would recommend everyone to avoid Crook’s unless you don’t mind paying double for a repair.

I WOULD GIVE MORE THEN 5 STARS IF I COULD!!!
My beloved Mustang was hit by a 18 year olé kid and I was devastated. I had spent a lot to find my dream mustang that included the color and all the features. I was so afraid that it would never look like new again, but after speaking with Hunter Ruben from Cooks Collision, he assured me he would make sure that my car looked brand new. The customer service provided by Hunter Ruben the front office lady and the driver Manuel Hernandez who drove me home and picked me up one day was truly enjoyable. They all take really great care of their customers and Cooks Collision took really great care of my car and fixed it up like new. They were able to do all the work and have it back to me in Olympic quickness of one week. I am so happy I picked this company to fix my baby. Cooks Collision even guarantees their work forever. That says a lot about the company and the superior service they provide.
I WOULD RECOMMEND THIS COMPANY TO ANYONE NEEDING CAR REPAIR WORK.
Paula P.

My car got vandalized almost 2 weeks ago, so I took it to Cooks to have the damaged repaired. Hunter was my estimator and walked me thru every step I needed to take. He was very helpful and kind in a stressful situation. AWESOME company and employee!!!

My husband car got rear ended on his way to work! Cook’s did such an amazing repair and their customers service was over the top AMAZING! I would recomend them to anyone!

There is no way i could give less than a 5 star reveiw for this location.
My car got rear ended pretty bad, about 6000 in damage. We had only had the car 7 months too. :(Erik Batres was the one that helped me from beginning to end and he was damn amazing. Always kept me in the loop without me needing to ask, worked very well with the insurance company to make sure my car got what it needed, and I swear the car looks better than it did before. My car was all washed and pretty for me when i came to pick it up. The whole process was easy and painless. Erik’s customer service was far above par and the workmanship was amazing. If you need a repair i reccomend you go here if you want amazing work and wonderful customer service. Thank you Erik!!!

I came to Cooks after a peacock attacked my Black Lexus. I didn’t know what to do so I called my local dealer an asked for a refurral. I’m glad I did! They checked out the scratches all over my front door. And lucky for me they said the scratches could be buffed out. They took it at that very moment and buffed it out. They also referred me to a comany called bullseye dent removal to have the two small dings removed. I would absolutely come here again! Thank you Hunter for all of your help!

Expensive and Amazing. If someone hits your car, get it fixed here.
So after two weeks of happiness with my brand new car, someone hit the rear bumper while I was in class. Thankfully, they didn’t run. I would’ve been really pissed if she did… My car didn’t even have a license plate yet. Anyway, I called Hyundai Roseville and they said they do all repairs with Cook’s and Kniesel’s Collision. So they told me to drop the car off at Hyundai and Hyundai handed it over to Cook’s Collision. I actually don’t know what that was for, but moving on.
So money wasn’t an issue in my case because it was none of my fault. Since I had JUST bought the car, I wanted top quality repair and I can say so far top quality repair has been delivered. I’ll review again if anything goes bad, but they have this lifetime warranty for the repair so I don’t think that will be a problem. They were really friendly, professional, and informative about everything. Usually I thought bodyshops were poorly administrated, but I can say all the admin work from Cooks and the repair have served excellent quality. I’m so glad I went with Cook’s! But I may not come back here if I were to be the one to pay for the expenses because they ARE expensive!

Outstanding work!
Unfortunately, we’ve had to go here 3 times now. I say unfortunately, because that involved a collision. But, I have to say that the work that they do here is absolutely outstanding! All 3 times, I cannot even tell anything happened to our cars.
The service? Outstanding. I’ve worked with JR, Alex, and Jason and all three provided superb service and were very communicative with us on the status of the vehicles.
Car rental? Yes, we needed a rental each time and they did everything! The car was there waiting for us when we got there and we just dropped it off when our cars were finished. We did nothing to coordinate with Enterprise; Cook’s did it all.
Parking is very limited and getting in and out of the location is extremely dangerous due to the very busy road that accesses the freeway out front. BE CAREFUL!

Expensive? Yes.
Friendly? So-​So
Fast? Average
Quality Work? Absolutely.

My car looks great. Thnx.

I have taken my Lexus to this Cooks Collision twice now following the recommendation of Lexus of Roseville and they have surpassed my expectations both times. Alex and Hunter were extremely professional and on top of coordinating my repairs. They succeeded at keeping me informed, my repairs completed timely, and interacting with the insurance companies to keep them honest.
The quality of work this body shop does is outstanding and guaranteed for the life of the vehicle. I would highly recommend them to anybody. Keep up the great work Cooks!