Dr. Jose L. Bandala, DDS

Dr. Bandala was very nice. His office manager Amanda is incompetent. Everyone who works with TMJ cases (as their office does) knows that it is often characterized as a medical condition, meaning that it needs to be covered by medical NOT dental insurance. Even though it is her job to do billing/​insurance claims, she could not and has not been able to submit the bill to my medical insurance properly (instead submitting it as a dental charge) and thus, my insurance company keeps denying it as I don’t have dental coverage through them. After two rounds with her and a YEAR and a half later, I received a bill today for the full amount of the service. According to my insurance company, she still didn’t submit it properly despite them sending her detailed instructions. Completely ridiculous. Do not go there unless you are paying out of pocket. It’s not worth the billing mess.

I advise everyone to not ever come here! I had a horrible experience here, sadly the dentist DDS Bandala was actually really kind and helpful. But his billing staff and receptionist were HORRIBLE, I hate to write negative reviews. But the fact is I wouldn’t want anyone to go through the same experience as I did. My first visit was actually quite nice and I wasn’t so nervous after sitting down and talking to my dentist. But my second visit everything went downhill. I was getting charged with all these hidden fees and worse of all after one of my procedures. I wasn’t aware or told there was going to be an outstanding balance in which my insurance did not cover.!! I came out ready to go home and rest but was stopped on the way out; Saying I had to pay $ 120 dollars; I was so tired and felt really drowsy from the anesthesia. At the time, I was in no position to confront the hidden fees. So I just paid the amount I was told, and the next day I received another call stating I still owed money this time $ 250 dollars. I was so angry, let me just say I have Delta Premier PPO benefits and I have the ⁸⁰⁄₂₀ plan.
Sadly this should have never happened.