Linder Psychiatric Group, Inc

My son was Dr. Linder’s patient for 11 years. All those years I trusted the man, starred at the diplomas behind his head and convinced myself to stop arguing that my son did not show the typical symptoms of bipolar disorder. The office over charged us, Dr Linder gave consultations over the phone (after my son was an adult) and charged full visitations to the insurance company, when my son was hospitalized Dr Linder did not respond the calls from Sutter and NEVER gave us a call. It was a misdiagnosis. So many medications and so many adverse reactions and complications from 12 – 22 years old. Please complain to the Medical Board.
Today, I got a bill from Dr Linder. We have not had any contact with them for 5 years. So many horrible memories and now I have to deal with them again.

I don’t even want to give one star. This is the worst office ever. They are so greedy and money obsessed. My son was called at 9:15 when he was late for his 9:00 appointment. They asked if he could be there in 5 minutes but he thought they said 15 so he went down and it took 5 minutes to find parking. He walked in at 9:33 and the said he was late and could not be seen and nobody else was in the office. They then said I owed $ 205 dollars for a missed appointment. REALLY? He was there for an appointment that takes about 5 minutes but they refused to see him. 2 days later we had to go to the Roseville officec where we waited 40 minutes after his appointment time but that didn’t matter. I wrote a letter to the owners and never heard a word until they said they were sending me to collections. So that my excellent credit was not ruined I paid the bill and will now will be filing a small claims in court to see if I can get my money back. DON’T GO HERE. RUN DON’T WALK THE OPPOSITE WAY AND SAVE YOURSELF A LOT OF HEADACHES.

Being the 16^th 1 star (too bad zero isn’t an option) rating this may not be necessary… After my wife visited the office a few times and saw a different provider every time who prescribed more and more psych meds each time she apparently was setup for an appointment with someone, no reminder phone call was made and then a $ 185 fee was charged for the missed appointment. The people in the office were intentionally manipulative or just incompetent, I don’t care witch but they kept delaying a refund until it was so long ago that they couldn’t possibly do anything about it.

WHAT A CLUSTER F THIS OFFICE IS… HOLY CHRIST ON BUSTED CRUTCHES! JUST BECAUSE YOU CAN OPERATE A CASH REGISTER YOU SHOULDNT BE GIVEN KEYS TO THE STORE AND PROMOTED TO A MANAGER… I’m very impressed these people actually went to medical school and passed but their business skills/​sense sucks! I am glad that i’m not the only one who has a strong opinion about this place. I’m will be going in for my last consult tomorrow and will not be returning after that! My first appointment was with a Doctor who was over a half hour late (I was there early). Funny, considering I saw him standing on the other side of the counter talking to «staff» the entire time I was waiting to be seen. About two weeks after my first appointment with him I was sent a letter stating that the Doctor I had seen would not be in practice there anymore… BAD first impression! I was also told that the intake process had to start all over again… I guess the new Doctor can’t read the old Doctors notes.
On my last visit Dr. Linder was over an hour late seeing me because the «scheduler» made 3 half hour appointments 15 minutes apart, how is that even possible? Myself and two other patients were completely upset but had no choice but to wait to be seen because they have your credit card number on file and require a 72 hour cancellation notice (that policy is stupid). So basically, If I would have left I would have been billed $ 400.00 for a 30 minute appointment. Also, the Doctor got all of our names mixed up and the first one of us he called back was the wrong patient, so there we are on the patient merry-​go-​round, I seriously wanted the Benny Hill theme song to start playing. All of this has been a waste of money for myself and my insurance. However, I do feel bad for his office staff, they are just doing what they are told to do. If you were not crazy before you started seeing Doctors at this facility, you will be after seeing them twice. I hope they aren’t exploiting mentally ill people… all of this makes me wonder. I just want to help raise awareness. The mentally ill, criminally insane, bi-​polar, depressed, mood effected, angry, etc. aren’t ‘stupid’. I get EOB’s from my insurance showing what they were actually paid out on. Their fees amount to about $ 800.00 per hour according to how they bill hell, I could see Dr. Phil McGraw for that.
Ending things on a light note… Dr. Linder is clean and seems to like orchids. He is tall and has nice teeth (I’m sure the enamel on his teeth came from the finest Unicorns money can buy). He frantically writes and dots his I’s really big on this lined paper that he double punches holes in as he’s talking to me (how odd, but interesting, I guess he couldn’t do that on his break). His stride is quite long and brisk (I like that). Dr. Linder seems disinterested in eye contact and isn’t very personable (is that a quality you want in a Doctor)? Psychiatrists are all about money and medication management. It is always comforting to know I could be given a diagnosis of Schizophrenia or some other psychotic disorder after I have been seen twice for 20 minutes. Highly unlikely, just saying… Doctors have that kind of power. Maybe It’s not him, it’s just everyone else… this place is a BAD Twlight Zone episode.
Oh, by the way… the waiting area isn’t full of cool ‘crazies’ to observe, just a bunch of boring depressed people. However I did manage to strike up a quick convo with a dude who was reading a Harry Potter novel while on Seroquel, he kinda looked like a young Richard Ramirez.

I would like to start with that I do not write very many reviews. But find myself using lots of others. I have this heavy on my heart to reach out to people seeking help in mental health for numerous reasons. I started with Dr Melissa Mathews. She was amazing and very professional, truly listened and cared. But she left. Then I was seen by Dr. Chad Murdock and he left as well September 2015. I have now moved on. But it took a long time and many complaints for my new doctor to receive medical records. And year end statement for my tax purposes. I finally got it after six weeks. It is not accurate. I was told my rights as a patient that I can request my own medical records. They denied it to me. I was a great patient. And they hit me with $ 225 missed appointment. I had 230 they had 1230pm. I also believe that they are charging for time that has not been allotted for us as patients. I made a formal complaint with my insurance company behavior health. This is going to be a process. I just want to let all know that I believe they are more interested in money then our care. In 10 months I have never missed an appointment or been late.

I read the reviews here before going but thought that perhaps the office had changed its policies based on so much negative feedback, but no such luck. When I arrived I was asked to fill out a piece of paper with my credit card to keep on file so it could be charged $ 185 for a missed appointment, which includes rescheduling within 48 hours. When I declined to fill it out, the young receptionist argued with me and told me that I couldn’t see the doctor unless it was filled out (even though she had already swiped my card for the copay to pay for the appointment).
I told her that I didn’t even know if I needed to return for a second appointment and that I would fill it out if I decided to return, but she insisted I couldn’t see the doctor. I told her I would leave then, and then she said that would count as a missed appointment and she would have to charge me! As I started to walk out she stopped me and consulted with the office manager who said I could stay if I agreed to fill it out prior to my next appointment.
And then I waited and waited and waited. At a quarter past the hour I asked when I would be seen. I knew the doctor was available because he had walked out with his previous patient before the top of the hour – while I was being badgered by the receptionist. Finally I was called back 20 minutes late for my appointment, even though I had arrived 15 minutes early.
The next day someone else from the office called claiming they needed a copy of my insurance card, despite the fact that I watched them take a photo copy of it the day before. Then he reminded me that I also needed to fill out the credit card authorization for their files in case of missed appointment. No thank you! I will not ever return to this place.
What a disaster. It is clear this place thrives from making money off missed appointments and doesn’t care at all about patients. It’s appalling. Do yourself a favor and go elsewhere.

Came to this group as a referral from my insurance for an issue with my child. The front office staff messed up the scheduling on my appointments, then proceeded to charge me $ 195 for missing the visit. Extremely rude and unprofessional office staff.

I wish I would have read all these reviews prior to making an appointment. This Business is all about money! The Billing Department is trained by the Owners so they are just doing their job exactly like they are trained to do even though it is wrong. Rule Number 1 First BILL the Insurance @ 2. then BILL your CLIENT. If that puts this Counseling Center at Risk for Loss then so be it. Why should Patients with Insurance pay up front for anything is beyond me BILL OUT SEND THE PATIENT A BILL. Why should the Patient go Bankrupt in order to seek out Therapy? The Therapists are great Therapists but only for the RICH who can afford to lose money. I paid all my bills in full as I should with my Insurance being sent the Bill first, as I have always done but this business is different. They try to enforce their own rules or billing practice. ME THINKS NOT. Even though Michelle Cox helped me for 1 quick visit I never got past an Initial Client Evaluation, in 5 visits.1of where Rene cancelled with me because she was moving, the cancellation was without notice imagine what would have happened if a poor client did that they would bill out hundreds of dollars. In what warped world is that fair or democratic? Horrible Business Practices the worst Business Managers.3 Day/​72-​Hour Cancellation
NOT recommend!!! Find someone who cares!

The absolute worst business managers. They charged me 190.00 for a missed appointment. I tried calling the business manager who never called me back. Another business manager was so rude and incompetent that it was really sad. I ask you this, things happen. Things come up, can you afford 190.00 every time you miss an appt, and they require 3 days cancellation, ridiculous.

HORRIBLE THEIVES WHO STEAL CREDIT CARD #S AND BILL INDESCRIMENTALY FOR FICTIOUS APPOINTMENTS. This is quite frankly an understatement. The billing issues began from day 1. We were not only stood up for appointments but then billed afterword for not being present after sitting in the lobby for over an hour. The office staff calls us weekly trying to get us to commit to appointments then books us without consent and charges us as if we had agreed to the appointment. My wife’s bank account was over drafted because they billed us maliciously with out our consent. We receive call frequently stating if we don’t call back in 30 minutes we will be billed again despite not having any agreed upon appointments. To date we are owed over $ 500 for false billing. Spare yourself parents the headache of dealing with this incompetent staff. Since my experience I have heard of several other whom have had to deal with this horror. If you forced to go here do not give them your bank card info. Be warned.

Let me start by saying my daughter’s former psychologist from Linder Psychiatric Group, DR MICHELLE COX, is AWESOME! I thought she was amazing with my daughter, understood her needs, and did her job extremely well.
However, Linder Psyche, THE BUSINESS, is horrible. Let me tell you why. They do not care one bit about their patients. They care about money. Money is their business.
I have a court order for my daughter to be seen regularly for treatment and since it’s ordered by the courts, it was very difficult to find someone to see her. Thank goodness Dr. Cox wasn’t scared off by this, and took my daughter in. I paid a co pay through my insurance for each visit for most of 2013.
In early 2014, the business office of Linder called me and advised me that they had made a billing mistake — charged me too little per visit or something — and since all their money wasn’ t paid through my insurance, I wasn’t allowed to schedule any more appointments until the $ 700 was paid off. IT’S NOT EVEN MY FAULT! I have since that time, made small payments, but to no avail. My daughter has not been seen since December of 2013 and despite at least 6 phone calls, they refuse to consider it. They understand, since I’ve told them, that this puts me directly in violation with court order, but they don’t care.
I finally called today and told them to send me her file. They asked me why I was ending my relationship and I said «sure, because your service sucks and I can’t get anyone to return my phone calls». The lady I was talking to laughed and said «all right!» and hung up. They simply don’t care.
I don’t understand why Mr. and Mrs. Dr. Linder keep getting all these accolades. They might be good doctors, but their business sucks. Shame on them for allowing sub par business services to mar an experience that by necessity, should be much better than that!

Please look at all these reviews before setting up an appointment! I wish I would of I found this place through insurance… The rude front staff was the first sign that this is a bad place, the only thing they cared about was their 72 hour cancellation policy not why I wanted to be seen. Then I saw a lady Inez I think I threw her card out as I walked out. the lights were on but no one was home. Waste of time and embarrassing.

Star far far away! They have a ridiculous 72 hour cancellation policy! Unless you have a true emergency, they will charge you over $ 150 if you cancel after 72 hours. I cancelled due to not being able to afford my co-​pay and gas to get all the way to Folsom, and they are still charging me. I spoke with Mary who is the office manager and she was so rude. She had no sympathy for my situation and all she cared about was making sure I knew I broke the 72 hour cancellation policy and now I was going to be charged. She told me that if I do not pay my cancellation fee that they will have to «dicharge» me from their practice. This is such a sham because I love my Psychiatrist, Dr. Lanzano and my therapist Dr.Cox. Things come up in peoples lives and it is sometimes impossible to avoid not being able to make your appt. I will now be finding new care, as I do not want to constantly have to worry about me making every single appt and getting charged outrageous fees. I am already stuggling financially and the last thing I need is to have to pay a no-​show fee. I can’t believe they treat their patient’s like this! Take my word for it, take your business somewhere else!!!

Linder Psychiatric Group is just a complete joke!!! Their billing department is terrible. I haven’t been there for three years now and they’re sending me a bill for year 2010. The last time I was there Nick in the Roseville office said all I owned them was .24 cents. Now they’re sending me a bill for $ 85.00 almost 2.5 — 3 years later they’re STUPID. Mary in the Folsom office who does their billing is rude and incompetent!!! Save your money and go somewhere else fast.

I wish I had read these reviews before going to there. I will say my therapist Robin was excellent, however, the office and their policies are not conducive to the type of business they are in. They have a 72 hour cancellation policy (not counting weekends) which is ridiculous. Basically you have to cancel right after you make the appt. Your front office staff is very rude and no one seems to know what the other is doing. I will not be returning and I have written my insurance company about removing this place from available therapists.

I can’t say enough bad things about the way this place is run. They have a 72 cancellation policy and then they do their reminder calls 48 hours in advance. When I called to tell them I wouldn’t be bringing my son anymore, they said ‘his therapist needs to talk to you.” We chatted for 10 mins then they billed my insurance for a regular session! They make me pay in full every time, and then send me refunds AFTER my insurance pays. It is the most effed up place I have ever been to.

Terrible horrible no good rotten customer service. Take your business elsewhere.

I would give this zero stars if i could…
The office staff and office policies here are the WORST. buyer beware. they require a 72 business hour cancellation policy. Who knows what they are doing with their lives 3 days in advance — and not just 3 days, 3 business days in advance. Now they are going to charge us for the missed appt and will probably book someone else into that appt. How often do you think they do this? probably a lot. guess they care more about their revenue stream than having business policies that are realistic. Oh and did i mention that they changed our appt the same day because the doctor had an appt but they can’t give us the same courtesy…
BUYER BEWARE

Horrible, horrible customer service! I really liked my son’s therapist, Jason. He was great. But, the office staff treated me like a piece of s**t! The office manager, at the time, was trying to charge me for bills that the insurance wouldn’t pay, due to several factors, none of which were my fault. Mind you, this was after I paid my co-​pays and had valid insurance. Per the contract, they were not allowed to bill the patient after our portions were met. The OM told me to pay, or else they’ll discontinue care! This is wrong, and I wasn’t the first patient to be threatened in this manner. They are bully’s! Will never go back.