Rapha Therapy

I received a Groupon for christmas as a gift; 90 minute massage and 15 minute foot scrub. I called an left a voicemail on a friday morning to book a session… no call back. Tried monday, no one answered. left another voicemail. no call back. Eventually. a week later. after calling more times to a voicemail. finally someone answered the phone. I was told that they had no available sessions until the end of march. they also told me that my groupon was a mis print and that the 15 minute foot scrub was part of the 90 minutes… not an extra 15 minutes on top of the 90. On the phone they were very unprofessional. This led me to hours of trying to contact groupon for a refund, which they ultimately did. bottom line… unless you think this sounds like a fun experience, id advise to do business elsewhere.

I get massages all the time and have had several at Rapha by Jaime. AMAZING AMAZING AMAZING! I was shocked to see the bad reviews, however, I would be angry too if my appt. was canceled and no one called me. So far this hasn’t happened to me. And hopefully it won’t.

Like so many other folks, I booked online, which was super easy. I didn’t bother looking at her reviews, though, before I bought the Groupon. I should have.
I couldn’t wait. What could be better than a deep tissue massage AND a foot scrub? I planned my whole day around the soonest appointment I could get. I blocked off my own schedule, so I would have no clients today. It was going to be a self-​care day.
I rushed home from a nice lunch with a friend to plan how I was going to get there. I do not own a car, you see, so I take car2go during the week and rent a car on the weekends. You can’t drop a car2go in Roseville, so I had to take the bus from Saint Paul. A 20-​minute bus ride, with about 10-​minute bike ride in below-​freezing weather.
All to get to my massage appointment I was so eagerly anticipating.
By the time I arrived my fingers were numb and my face was red from the cold. I was SO looking forward to the warmth of a cozy massage table.
And on the door, I see a sign (among a bunch of other, unprofessional, handwritten notes taped to the door) that said they had closed early today. I wish I had taken a photo. I never received even so much as a cancellation notice — or a phone call.
I really hate to write a one-​start review for a small business, but eff you, Rapha Therapy. A very fundamental (that means «basic» for those of you with a simple vocabulary) part of being a professional is actually showing up for your appointments. If you need to «close early» on a consistent basis — and since so many people have reviewed that you do, it looks like this is a pattern — you should probably NOT be doing this work.
NOTE: I didn’t see inside, but the handwritten notes taped all over the front door screamed «this is a dump» to me. Not a place i would want to get a massage, since the scribbled notes all over the door makes me question not only her ethics, but her sanitary standards too.

Scheduled massage over the phone almost 2 weeks ago. Went for massage tonight — door is locked, no one present and no one answered phone. Very unprofessional — planned to have the Groupon 90 minute massage and foot scrub — can not judge the massage or staff do to Rapha Therapy not maintaining scheduled massage. I will be requesting refund of money through Groupon.
Groupon Buyers Beware!

What did i just have? I am writing this so no one else buys a Groupon and is expecting a massage. I bought a 90 minute deep tissue massage with foot scrub. Well the focus is on the foot scrub and then just some rubbing, like my untrained husband might give me. I asked her to work on specific areas she skipped half of them, then I had to ask her to go to certain spots, she did half of my body hit or miss so random. I get a massage once a month so I know what to expect. THIS IS THE WORST MASSAGE I HAVE EVER HAD!!! A nice enough girl but undertrained and I didnt get 90 minutes but thats ok I couldnt get out of there soon enough. Now I need a massage. What a waste of time and money