Smog Stop

I brought my truck here because I have come here for years. The young man behind the counter was unfriendly and abrupt. I was charged $ 25.00 for the test, and even though the truck passed on all levels, the technician said that it failed because of my Volant cool air intake. Well the Volant cool air intake is exempt from CARB. And I explained that to the smart a** in the office. The technician was also abrupt and dismissive. They would not refund my $ 25.00 even though they were wrong about the intake. You see these guys don’t really know what to do if they have to do more than plug your car in. They don’t have the education or experience to properly smog many different cars (I saw the comment by someone else that they could not find the marking on the fan belt? very odd). If you go to Quality Tune Up on Douglas, you can get your car smogged for $ 38.50. They had the experience and know-​how to properly smog my truck. I did go back and show the smog results to the guy in the office. I also showed him that internet site that shows that the Volant is exempt. They still owe me $ 25.00.

This place is a good place to come for almost anythong for your car, if they do not do the work to your expectation they always fix it and make ot right. They are fast, and know what they are talking about. Open really early, so you can get in and get out before your day starts. I have been coming here for almost 3 years and always had quality work done
I give it a ⁴⁄₅ because i always think you can be better

SCAM!!! Brought my car in for a smog and was told it failed because they couldn’t find the mark on the timing belt. Took it to my mechanic, NO PROBLEMS. My mechanic found the mark on the timing belt, re-​smogged the car and it passed. Thank you Smog Stop for taking my money for doing absolutely nothing. Easy money when you don’t offer a retest.

RV Smog — they wanted to charge an hourly rate to remove the «Dog House» so my husband drove home and within 10 minutes it was off (saved money there). The RV is an 01 but the Chevy van it’s on is a 2000 — I specifically explained that to them and the wrote 2000 Chevy on the smog paperwork for the tech. The tech entered 2001 into the computer and then tells me it won’t pass because the cat converter is after market and not on the CA approved list. So home we go again and look at this site –http://​www​.arb​.ca​.gov/​m​s​p​r​o​g​/​a​f​t​e​r​m​k​t​/​d​e​v​i​c​e​s​/​a​m​q​u​e​r​y.php… guess what, our cat converter is on that list, so we print it off and go back to Smog Stop the next day — «Oh Sorry» is all we get and they want us to wait at the back of the line… WTH? Are you kidding this is our 3^rd trip over there in 2 days and I had to do their «research» for them. either they need re-​training or a new software program with an updated list from ARB.

I will never have a car smogged here again and will tell everyone I know to never go here. I failed my smog test because I had 1 monitor not ready. In the state of California you are allowed 1 monitor to be incomplete on a 2000 and up vehicle. The older lady at the counter couldn’t explain to me why I failed because of 1 monitor not being ready. she just kept saying it just says monitor not ready. The person who «smogged» my car also broke my ebrake release handle. I took my car to smog king the next day, who is open on sundays, with my 1 monitor not ready (which i confirmed with my scanner) and passed with flying colors. Should have went to a real smog place to begin with.

Had our truck smogged yesterday with Justin. Service was great, we were in and out in 15 minutes! Thanks Justin

If the older woman is in the office-​be patient. If the talkative younger gentleman is in the office-​expect expedited service but with out the sweet caring attention of the older woman. — I have been coming here for almost 8 years now, off and on. The only consistent figures being Ken the service writer, Joyce the other service writer, Carl the very knowledgeable tho sometimes a bit short, super technician, and usually quick and accurate smog inspections. Oh and the competitor coupon matching policy is great.
Quick tips: 1. write down your odometer reading on your renewal form before going in to the office. 2. have any coupons ready at the time of write up. 3. be sure to give any gas cap keys to the service writer. 4. INFORM them of ANY SPECIAL CIRCUMSTANCES OR CONDITIONS with your car i. e it only starts in neutral, the window doesn’t go down, there is a light flashing on the dash, it doesn’t move in reverse, the doors lock by them self even if you leave the key in the ignition, etc. 5. I am pretty sure that if you stare at the smog technician like you are trying to undress them and then examine thier internal organs IT WON’T HELP any thing and may make them nervous enough to make a mistake. 6. Try and be patient.
Good luck. I still like this place. It is the one place that I can count on to be honest and when they mess up, they make it right.

I came here today on my lunch break for my free retest. Unfortunately, my car didn’t pass, again, but Ken gave me another free retest anyway! The waiting area is small but the staff is really nice and they have you in and out in an hour.
They also take competitors’ coupons but, they do not provide a free retest if you use a competitor’s coupon.

Fast, great costumer service, awesome job! I’d recommend calling ahead and they’ll put your name in the list. Guy in the office, Kenny is the best! Knows everything & friendly! Go here!!!

I was told that they would get done with my car in about 40 minutes so I went down the street to McDonalds to wait over there (the waiting area at the smog place is extremely small and I didn’t want to wait outside in the sun). I came back around 50 minutes later because they never called me to tell me my car was finished. Apparently they finished up about 15 minutes after I left (according to the paperwork) and when I asked why they didn’t call, the employee just said it was busy and they forgot. I had a coupon so it only cost about $ 50.
They get the job done quick, but in their haste they don’t seem to be paying attention to where they’re driving the cars. I was pulling out of the parking space and one of the technicians backed a car out of the garage and almost hit me. It wasn’t carefully backing a car out and parking it in the lot, he just floored it and backed it up without even looking. He maneuvered around me and acted like nothing had happened.

Just returned from Smog Stop. Very quick service. Honored a competitor’s coupon. No complaints at all.

I’ve been going to this place for a few years now for both family cars. This review is based on my experience today. I took my truck in today. The employee behind the desk was courteous. He did make me go back out to my vehicle to get the mileage — he could have done that. He told me it would take about an hour — no big deal in the middle of the day. I gave him my cell and asked him to call me when the vehicle was done.
Here’s the drawback to this business — the «waiting» area has three chairs in it and is very crowded. Waiting there for an hour is just a really bad option. So I walked about ½ mile down to Starbucks to get some work done. I waited until an hour and 15 minutes went by and walked back. My truck was waiting, but I hadn’t received a phone call. I asked the same employee behind the counter and he forgot to call me.
Bottom line — price is fine, and it’s relatively quick. Service has always been pretty decent; I haven’t had the bad experiences that other reviewers have noted. Just have a plan to either sit there or walk to a nearby restaurant or coffee place.

My mechanic in Newcastle has been sending me to The Smog Stop in Roseville for a couple of years. I have always received quick service here.
Shane behind the counter does a great job checking you in and out. He represents this small business very well. The company is lucky to have him as the face of their company.
I was there on a busy morning and was still in and out in less than 45 minutes. Smog Stop runs a coupon in the Penny Saver that can save you some money but you have to have it in your hand… not just mention it. Smog Stop will continue to have my business and my referrals.

I have used them many many times over the years. Always quick and efficient. Usually you can drive up and leave in 15 minutes with your certificate. Prices are competitive.

I went here several years ago it took a long time but was ok, so I didn’t bother ever checking the latest reviews, wish I had. The bad reviews are spot on, I suppose someone can luck out now and then, but I would recommend not going here. Most other smog places offer online or PennySaver coupons so go there, this place is not worth the frustrating expereince, Dont stop and Smog Stop just keep driving!

DO NOT COME HERE! This place was absolute bullshit! I just moved to California from out of state and came here to get my car smogged because it was really close to the DMV… believe me, do not go to a test-​only location. My emissions all were fine, but they failed me for timing. I went to an auto repair place that informed me that my engine is rare and that it is non-​adjustable (we even called Toyota to confirm), and that there is a sticker under my hood with this information. So I went back to Smog Stop for my free re-​test and the technicians refused to re-​test my car because they insisted that the sticker didn’t matter.
I was sent back to the autobody shop to discuss the problem with them, they contacted the Bureau of Automotive Repair who said I would need to see a state referee about it. So I scheduled an appointment with the ref, went to him and he confirmed that my engine was non-​adjustable (however I did not pass emissions this time). I was sent back to the autobody shop for some repairs. The autobody shop passed me with flying colors.
What it amounts to is that Smog Stop didn’t know what the hell they were doing and failed me the first time for something they should not have failed me for, leaving me to run around and lose lots of money over a period of 2 weeks for their stupidity.
Believe me, avoid the hassle and incompetence of this place and go get your car smogged somewhere that can actually fix it and somewhere that actually knows what they’re doing. I intend on getting my money back from Smog Stop this week. I’ve never been so angry in my entire life!!!

I went here for years with an older Corvette I had. They were always friendly and helpful and never mistreated my car.
Recently I used them for my newer Corvette’s first smog. Again, the staff was friendly and they treated my car well.

My boyfriend needed to get his new car snogged asap and came to this place after calling around to a few places.
Great price! $ 56 for a complete smog check which is one of the cheapest prices that he was able to find. One of the pluses is that this place is open 6 days a week and their service is fast. As soon as we got there all we had to do was give them the registration and the total mileage and within 5 minutes his car was already being checked! After about 10 – 15 minutes we were good to go (the car passed of course!)
Another great thing about this place is that they offer a free re-​check if your car doesn’t pass the first time. Awesome!

Worst smog place I’ve ever been to. Saw a coupon in the penny saver and decided to go here. People were absolutely rude and acted like they didn’t even want to smog my car. I have an air intake in my car with a C.A.R.B. sticker on it, which makes it legal in California. They must not have taken any sort of certification exam because they failed my car because of that. Go across the parking lot to Big Lots, they can probably do a better job with your car. If I could give this place less than one star I would.

I always come here to get my car smogged. Easy location, friendly service. Most of the time they are fast (especially if you go early).
I know it’s a car shop, but it is pretty dirty in the waiting area.
Look for clipper or penny saver coupons.