Enterprise Rent-A-Car

Enterprise: we’ll screw you up.
These jackasses even recited my address back to me when I told them I needed to be picked up. The next day, I sat at my pickup location for 45 minutes, waiting for them. When they didn’t show up, I called and was informed that no one knew that I needed to be picked up. Bull!
I’m still sitting here, three hours late for work because Enterprise wasn’t even open when I was due in to work.
It seems that, in order to get decent employees in this society, one needs to pay them $ 100,000/year. I consistently see a decline of the quality and customer service of just about every entry level job in the past 10 years. Does no one take pride in their jobs anymore? From baristas to cooks to rental car employees, no one is held accountable for their shoddy work and I have to beg for a discount or some sort of assurance that the companies I buy things from actually care about me as a customer.

four stars. yes, the office is the smallest temporary-​space-​type getup that shares an extremely tiny parking lot with a used auto sales dealer, and at best, it’s pretty no frills. it looks like someone’s first startup office. that said, the staff is very friendly, nonetheless, and has helped me out by searching other local enterprise dealers when i needed an SUV, for example, which was in peak condition, with no complaints at all. very happy about that. my latest rental was for a compact car, and yes, the car had a moderate odor, wasn’t thoroughly vacuumed, and «the pipes froze, so we can’t wash the car» (i’ve heard this one before through enterprise. it basically just means that you don’t have to worry about the outside of the car.) good enough. the car otherwise ran well, and did the job. yes, there is a credit hold prior to rental to make sure you return the car — it’s a couple hundred dollars, so be aware of that. they will turn you down if you can’t accomplish the hold with them. i guess different enterprise locations hold different amounts of money.
what else. if you have a visa card, visa covers basic car rental insurance, so that’s one way to decline the offered insurance on the car. and if you have geico, you can ask for the geico rates on car rentals, which is nice, when you’re having body work done on the car, like i was having happen.
overall, no complaints. sure, the second car could’ve been a little cleaner (it had a black interior, and there were crumbs in places), but i aired it out, and no problem.

Although this location looks pretty dingy and bare bones, it’s conveniently close to my home and my transaction was completed efficiently and courteously. I was happy with my spotlessly clean brand new car and the careful inspection carried out while I watched. I didn’t notice the pee smell referenced by an earlier reviewer, and I’m baffled by anyone who truly believes you can rent a car without a major credit card. I especially liked that on the extremely hot afternoon that I returned the car I was offered a ride home at no charge without asking for it, which has never happened to me before. I’m only taking off a star because absolutely everybody in the shop spoke so quickly and softly and mumbled so much that I couldn’t understand what they were saying and kept having to ask them to repeat themselves. A bit of practice on the communication skills and this place is aces.

Used Enterprise while my car was being repaired due to another Enterprise car hitting me. Declined the endless list of ‘extras’ offered and returned the rental with more fuel than when I borrowed the vehicle. Needless to say, was charged right at $ 50 for «time and distance» among other nickle-​and-​dime fees. I’ve lived on the phone with Enterprise and their «ELCO» insurance trying to get this resolved. If they are unable to resolve this by next week I’m going to seek remedies outside of Enterprise based on principal.

Update: returned the car on Saturday, and the branch manager was the one to complete my return. He was incredibly friendly and asked if there was anything that they could have improved on. The answer was no, they could not have. Everything went quickly, smoothly, and I would DEFINITELY use these guys again should I have the need.
SIDE NOTE: if you’re driving down Washington looking for these guys, they are directly across from BBQ town, attached to/​part of? Lud’s Motors.

The car was filthy. I opened up the trunk compartment to find a bunch of crumbs and trash that made me shudder. A couple friends thought the car smelled weird (yup). Streaks on the inside windshield.
Also thanks for the Chevy HHR, ugliest car of my life lol.

If you’re too stupid and lazy to do some due diligence about car rental policies before you show up, then I have no help for you. YES you have to have a major credit card. They take a minimum deposit of $ 300 to reserve the car, and more (20% more) if the rental is over $ 300. Each enterprise location has their own policies, so you should CALL AHEAD and ASK before showing up, if you think you’re cutting it too close.
That being said, I’ve had nothing but good experiences here. They pick up, and even drop off if they have time. They got lost picking me up, and almost made me late for work. As a consolation, they gave me a substantial free upgrade and half a tank of gas that they said I could return empty.
FYI Jonathan B, they need your SSN to run a credit report. It’s not surprising that they asked for it. I’ve been to a number of rental agencies that have done this to me back when I only used debit.
My only complaint about this place is that the location smells like straight up URINE. I think seven cats hung out for a weekend and just used it as a toilet or something. I hate going in there, and I really pity the people who have to work in that shack.
I rent from Enterprise at least once a month, if not more. They’re fantastic at ALL locations — this one is no exception

Wow, what a bunch of jerks. I hand the guy my card to pay for the rental and he tells me, «Do you have a major credit card?» I say, that I just gave them a Visa and he says, no this is a debit card, it doesn’t have a line of credit attached. I tell him that, yes, in fact, it does, and he then tells me they’re going to have to run a credit check and hands me a form to fill out with eight million questions on it and who is my insurance agency, and what’s my policy number, etc., etc. I, of course, don’t have any of this information with me and object and his response is «You don’t have to rent from us.»
So I am upset at this point and ask for the phone to try and get the information from my wife, and he comes over to me and asks for my social security number. What kind of scam are these people running? I basically tell him he’s not getting my social security number and object to my treatment like I’m a criminal and liar because he keeps insisting that I don’t have a credit line on my card, WHICH I DO, and then he says «You’re not going to talk to me like that.» So I say fine, I’m not renting from here, please give me a ride back to my house, and he says fine and starts insulting me to the driver.
I get home and try to call Enterprise to complain about my treatment and they just want to shuffle me off to the manager, who was the guy treating me like this! Unfortunately Unilocal only allows a minimum rating of 1 star, these guys deserve a big fat ZERO. I went and rented from Hertz. No problems there!

I have rented here 3 different times because of car accidents. The staff has always been friendly, caring about what happened, and totally wanting to give great service. They pick up and drop off… and give the best rates. It’s so stressful to deal with hit and runs, fender benders, etc… it really helps to feel like someone is on your side. They do here.

After my car was broken into, driver’s window was smashed in, my insurance company arranged for me to get a rental car. Of course it was raining VERY hard that day. I have to admit, when I was talking on the phone to the enterprise I was getting annoyed. It was hard to understand what the guy was saying, and it was almost like his was giggling when he was talking to me. He arranged to have someone pick me up at my house to bring me to enterprise. After my quoted wait time had passed, I called in to check on my pick up. Finally my room mate came home who could drive me, so I opted for that instead and let enterprise know.
Needless to say, I did not have high expectations considering my initial interaction. However, when I got to enterprise, everyone was very friendly. The car returns for the day, which are made by other rental customers, were late. This seemed to be out the enterprises control. They apologized and asked if I would mind being driven over to their nearest location, in Mattapan, where they knew they had available cars. As I just wanted to get my rental car and go, I agreed. When we arrived, they person who was helping me out was very considerate of me not getting wet. The first car that was pulled out apparently had not been cleaned out, which the person from the Roslindale location did NOT want me to take, and so I was given a new one.
Long story short, this place is A-​OK

If I could give less than one star I would. What a rediculous experience I had with this company and this location. Reserved online– called twice– TWICE– to confirm my reservation– was never told that a debit card was not suitable for renting from them– nor is cash, check, or even the credit card of your spouse– nope. You must have a major credit card of your own or you cannot rent from them. Sorry, I don’t use credit cards. I like to have the money I am spending. And I did. Plenty of it. Only they wouldn’t let me use it to rent their car. I was on my way to a wedding rehearsal and I had to haul myself and all my stuff to a train station– thank GOD I live near one and was able to get their on time. I would never, never, NEVER go anywhere near this place again. I don’t trust the company and I don’t support their backwards policies. Thumbs down. You suck, Enterprise.

We’ve rented from here a couple times when we’ve had car troubles. It’s within walking distance from Forest Hills Station (½ mile), which is helpful. If you call to make your reservation, talk to Liz if possible; she was by far the friendliest and most knowledgeable person there. Usually though, you’re better off reserving online, as the rates are cheaper. Oh, and if you work for Harvard, you may be able to get a corporate discount, so be sure to ask them about it.