McDonald’s

The worst service I’ve ever had in a fast food restaurant ever, the manager didn’t even knew how to use the cash register.
Omg, avoid this stablishment.

The Roslindale McDonalds has remodeled café-​style, so it’s actually one of the nicer places to sit and have coffee or meal on American Legion Hwy.

The food here is ok, the fries are never fresh, but the burgers are perfectly fine. I don’t know what people always expect excellent service from McDonalds. It’s a McDonald’s! Poor service because these are people who don’t care about their job. Would you if you worked here? It’s fine for what it is.

It only took me 9 minutes in drive thru to get my food. Great service you guys make a turtle look good. (a turtle is very very slow you guys are just very slow) If I had a choice I would never come back ever but there are no other Mc Donalds in this area.

sorry to admit I frequent McDonlads all the time because I love McDonads Diet Coke. This is absolutely the worst McDonalds I have ever experienced. Luckily it’s not the once closet to my house. The food is not fresh, the diet coke is not right, and the workers are really rude. Today was completely bemusing when the person taking my order started arguing with me over the intercom claiming to say something that he didn’t say. When I politely stated he didn’t make the claimed statement, he continued to sass and defend himself. I was completely astounded. I will not go back to this McDonalds ever, and headquarters should check in on them to see how awful the service is.

I wish I could give them a big fat ZERO! this Mickey Ds is horrible. Customer service is awful. It’s all high school kids who have no home training. They always screw up your order. My last visit was this past Friday. Never again! The manager was rude as hell! I don’t understand why it hasn’t improved. The entire building was renovated but the staff is the same old tired folks. Drive the extra ¼ mile and go to Wendy’s. Better prices too.

If I could give fewer stars I would…
From the incorrect orders, the lack of organization, unclean conditions of dining, kitchen, and restrooms, and flies near the fountain soda…
I ended up throwing my food away after eating a handful of french fries.

Worst Mcdonalds in Boston, I went there tonight they screwed up my order like always. Then when I ask for the right food the manager tries to give me a wrap that had been sitting there, saying it was mine ten minutes after I received my food. So it was cold and old and I told him I wanted a new one not the one that had been sitting there he told me I would have to wait, so fifteen minutes later i get the right wrap with no apology or ounce of customer service
i complain to corporate and I tell them about this and past incidents, They say that they can only report this one incident and the corporate office doesn’t have to do anything about it, Its the franchises responsibility not corporate’s to deal with the problems in the restaurants
They need to fix this place bad, how long can a restaurant last with bad customer service and no responsibility

Worst McDonald’s ever. I have lived in front of this McDonald’s my whole life. I rather drive to the one in Dedham then walk across the street and eat there.
Location: Great location. On busy American Legion Hwy, with plenty of parking. Well lit and very visible from the street.
Cleanliness: I made the mistake of going in here one day because the line at the drive through was soooooo long. TYPICAL. The floor were covered in sticky goo. Trash was scattered everywhere. I wish I had my cell phone at the time with me. In front of the beverage dispenser there was the largest puddle ever, with a wet floor sign. Mmm if you had time to put the sign down. Why didn’t they mop?
Restrooms. Haven’t used the bathroom here in over a decade!
Food: Typical McDonald’s food, it ain’t gourmet, but it don’t taste bad. And the flavor is the same as all the other locations
The drive through is horrendous. They either mess up the order when they give it you in under 3 minutes. If there is not one car in line it takes three minutes for someone to respond to you on the mic, or they can’t complete your order so they make you move your car to the front of the restaurant where they give you a coupon for a free sundae or fries. I’ve got a stack of these coupons. You’ll be lucky if the machine you speak into at the drive through actually displays what you are ordering. Why sometimes it does or doesn’t I will never know. Now they decided to put a second ordering station in to make service faster. Whats the point of ordering faster if your food is going to take just as long?
If i could give this place negative stars I would. Why do I keep going? Cause sometimes I am lazy and hungry and don’t feel like going to far. Why hasn’t a wonderful corporation like McDonald’s hasn’t come and fix this place (not the building) is beyond me. I’ll take any one from Corporate to the McDonald’s in Westwood, West Roxbury, etc and they will notice the difference right away. I know my neighborhood is a little ghetto, but McDonald’s doesn’t have to be.

Horrible, horrible, horrible.
In the world of fast food, McDonalds is King. And in the world of McDonalds, this location is the Jester.
It is horrendous. Unfortunately, it is the one closest (and conveniently 5 minutes away from) where we live and we have visited on occasion. Only once, ONCE have they gotten our order entirely correct and actually produced what seemed like hot, fresh food.
On all other visits, we have either gotten soggy fries, burgers that felt like they’d been reheated on their little pans five times and then run over by a truck, and then reheated again on the pavement in parking lot, drinks that are dripping sticky soda down the side of the not-​even-​filled cup and orders that were completely wrong-​o.
On our most recent trip, we ordered this (and this is getting personal now, disclosing my usual McDonalds order to the public, I feel like this is personal information):
1 Small Sweet Tea (she proceeded to convince us to order a large, since it is still 1 $)
1 Large Fry
2 Double Cheeseburgers
2 4 pc Nuggets
Sweet and Sour Sauce
BBQ Sauce
1 McChicken
She displayed the order on the screen, proceeded to read the order back and it was fine.
We pull up to the next window, pay.
We pull up to the next, next window and are handed our large drink. «It looks orange, eew!» I state, thinking that sweet tea would be a little more brown than that. But honestly, this is McDonalds, and nothing here is real, and I don’t doubt for a minute that their sweet tea is orange, so I don’t think much of it, other than wondering what the heck it tastes like.
We get our bag and drive off. Everything looks to be in order after a quick glance, 2 burgers, 1 chicken sandwich, 2 4 pc nuggets, fries.
Well, upon closer inspection once we got home, this is what we got:
1 Large Hi-​C (explains the orange)
2 4 pc Nuggets (the only thing they got right)
2 Sweet and Sour sauce (no BBQ!)
1 McChicken (oh, sorry, they got this right, too)
2 McDoubles with no onions (didn’t say no onions and McDoubles are different than Double Cheeseburgers)
We got a completely different order from what we stated and what was displayed and read back to us. I don’t get it. My husband pointed out that the car behind us was still at the window when we hit the road, and our creeping suspicion is that they mixed our bags up.
The funny thing was, the orders were so close, and could sound so similar. But at the end of the day, they were plain wrong. And I don’t understand how you mess this up? No offense to anyone in the fast food industry, but whenever this happens, the first phrase that comes to mind is «and this is why they work at McDonalds».
Ugh. Save yourself the headache of not only a wrong order, but an order that will be old, soggy and messy anyways, and drive up the Wendy’s on American Legion or a different area altogether.
The worst part is I know I’ll be back here. Egads!

Always new people and even the managers get shifted. I’ve already wrote complaints to HQ, but it seems that they don’t listen. This restaurant is a hit or miss. Often times, orders through the drive-​up are wrong, inside the restaurant is even a longer line and there is only one person handling orders. Everyone in there is always frustrated. I agree with most reviewers here that this restaurant needs to go. I would hate to see it. But, for the benefit of consumers, it needs to go.